Comprehensive List of Bank of India Branches in Kenya

The Bank of India, established in 1906, is one of India’s leading public sector banks with a global presence, including operations in Kenya since 1953. Known for its robust banking services, the bank caters to individuals, businesses, and corporate clients, offering products such as savings accounts, loans, trade finance, and foreign exchange services. In Kenya, the Bank of India maintains a strategic network of branches, primarily in key commercial hubs, providing reliable and customer-focused banking solutions. Below is a detailed table listing all Bank of India branches in Kenya, including their names, locations/addresses, SWIFT codes, contact details, and operating hours.

The Bank of India’s branches in Kenya are strategically located to serve both urban and emerging commercial centers, ensuring accessibility for a diverse customer base. Each branch is equipped to handle a wide range of banking services, including retail banking, corporate banking, and international trade finance. The SWIFT codes provided facilitate seamless international transactions, while the contact details allow customers to reach out for inquiries or support. Operating hours are standardized across branches, with slight variations for Saturday operations, and all branches remain closed on Sundays and public holidays. For the most accurate and up-to-date information, customers are advised to contact the respective branches directly or visit the Bank of India’s official website.

Credit Bank PLC is a prominent commercial bank operating in Kenya since November 1994. The bank maintains a network of branches strategically distributed across the country, with 8 branches in Nairobi County, two branches in Mombasa Town, and additional branches in major towns including Eldoret, Kisii, Kisumu, Nakuru, Meru, and Machakos. The bank operates under the SWIFT code CRBTKENAXXX, making it accessible for international banking transactions. Credit Bank PLC is committed to delivering cost-effective innovative financial service solutions, serving both individual and corporate clients across its branch network.

The bank has established itself as a reliable financial institution in Kenya’s banking sector, focusing on providing comprehensive banking services including savings accounts, loans, foreign exchange services, and digital banking solutions. With its head office located at Mercantile House on Koinange Street in Nairobi, Credit Bank PLC has expanded its footprint to serve customers in both urban and rural areas, ensuring accessibility to banking services across different regions of Kenya.

Credit Bank PLC Branch Network Directory

Additional Branch Information

All Credit Bank PLC branches operate from Monday to Friday with standard banking hours from 8:30 AM to 4:30 PM. Saturday operations vary by branch, with most branches closing at 1:00 PM. The bank provides extended services through its digital platforms, allowing customers to access banking services beyond traditional banking hours.

Each branch is equipped with modern banking facilities including ATM services, customer service desks, safe deposit boxes, and foreign exchange services. The branches also offer specialized services such as trade finance, corporate banking, and investment advisory services depending on the branch size and location.

The main branch at Mercantile House serves as the headquarters and offers the full range of banking services including treasury operations, corporate banking, and international trade finance. Regional branches focus primarily on retail banking services while maintaining connectivity to the central system for seamless service delivery.

Customer service across all branches is standardized, with multilingual support available in English, Kiswahili, and local languages depending on the region. Each branch maintains dedicated relationship managers for corporate clients and personal bankers for high-value individual customers.

For emergency banking services and after-hours support, customers can access the bank’s 24/7 customer service hotline at +254 709 072 000 or visit the bank’s digital platforms for basic banking transactions and account management services.

Comprehensive List of Co-operative Bank of Kenya Branches

Co-operative Bank of Kenya is one of the leading commercial banks in Kenya and the largest economy in the East African Community. Licensed by the Central Bank of Kenya, the bank serves over 7.5 million account holders as of December 2018. The bank focuses on serving individuals, small businesses, large corporations, and particularly cooperative societies across Kenya. With its headquarters at Co-operative House on Haile Selassie Avenue in Nairobi, the bank has established an extensive network of branches throughout the country to provide accessible banking services to all Kenyans.

The bank operates under the swift code KCOOKENA and bank code 11000, facilitating both domestic and international transactions. Co-operative Bank has been recognized for its excellence, having won the “Best Bank of Kenya” award from the London Financial Times in 2010 due to exceptional growth. The institution has also pioneered agency banking models and maintains a 24/7 contact center to serve customer needs around the clock.

Branch Directory

The Co-operative Bank of Kenya continues to expand its branch network to serve customers across all regions of the country. Each branch offers comprehensive banking services including account opening, loans, foreign exchange, money transfers, and digital banking solutions. The bank’s commitment to cooperative societies and community banking makes it a preferred choice for both individual and corporate customers throughout Kenya.

For the most current branch information, customers are advised to contact the bank’s 24/7 customer service center at 0711 049 000 or visit the official website at www.co-opbank.co.ke. Branch operating hours may vary during public holidays and special circumstances.

KCB Bank Tanzania Limited

KCB Bank Tanzania Limited is a subsidiary of KCB Group, one of the largest financial services institutions in East Africa. The bank operates as a commercial bank providing a wide range of banking and financial services including savings accounts, loans, foreign exchange, and digital banking solutions to individuals, businesses, and corporate clients across Tanzania.

Additional Branch Services and Information

KCB Tanzania currently has 12 branches. KCB is a one-branch network which allows you to transact at any branch in 6 Eastern African countries (Tanzania, Kenya, Uganda, Burundi, Rwanda and South Sudan) with a total of over 230 branches. All branches offer comprehensive banking services including account opening and registration, cash deposits and withdrawals, Western Union money transfer services, foreign exchange services, and tax payment facilities.

The bank maintains consistent operating hours across most branches, with KCB branches open from 8.30 am to 5.00pm on weekdays and from 8.30 am to 1.00pm on Saturdays. The Sam Nujoma Road branch offers extended weekend services, operating on Sundays and holidays from 10:00 AM to 02:00 PM, making it convenient for customers who require banking services during weekends.

All branches are equipped with modern banking infrastructure and provide access to the bank’s full range of products and services. Customers can perform various transactions at any KCB branch nationwide, thanks to the integrated banking system that allows seamless service delivery across all locations.

For customer support and inquiries, all branches can be reached through the central toll-free numbers +255 800 780 071 and +255 800 750 002, ensuring consistent customer service standards across the network. The main headquarters contact numbers +255 2160000 and +255 2199100 provide additional support for complex banking needs and corporate services.

KCB Bank Tanzania’s branch network strategically covers major commercial centers and growing urban areas, ensuring accessibility to banking services for both individual and business customers across the country. The branches are staffed with qualified banking professionals who provide personalized service and expert financial advice to meet diverse customer needs.

Each branch maintains high security standards and follows international banking protocols to ensure the safety of customer transactions and data. The branches are also equipped with modern technology infrastructure to support digital banking services and facilitate efficient service delivery to customers.

Absa Bank Kenya PLC Branches in Nairobi, Nakuru, Eldoret, Mombasa & Kisumu, Locations & Contacts

NAIROBI BRANCHES

1. Head Office Branch – VPC

2. Westlands Office Park Branch

3. South C Branch

4. Eastleigh Branch

5. Thika Road Mall Branch

6. Buruburu Branch

7. Gikomba Branch

8. Kawangware Branch

9. Plaza Premier Centre Branch

10. River Road Branch

11. Ngong Branch

12. Hurlingham Branch

13. Lavington Branch

14. Ongata Rongai Branch

15. Muthaiga Branch

16. Kasarani Branch

17. Westgate Mall Branch

18. Karen Branch

19. Ruaraka Branch

20. Kitengela Branch

21. Enterprise Road Branch

22. Juja Branch

23. Westlands Branch

24. Kikuyu Branch

25. Moi Avenue Branch

26. Haile Selassie Avenue Branch

27. University of Nairobi Branch

28. Nairobi West Branch

29. Parklands Branch

30. Pangani Branch

31. Kariobangi Branch

32. Queensway House Branch

33. JKIA Branch

34. Village Market Branch

35. Sarit Centre Branch

36. Yaya Centre Branch

37. Harambee Avenue Branch

NAKURU BRANCHES

38. Nakuru East Branch

39. Nakuru West Branch

40. Naivasha Branch

41. Gilgil Branch

42. Nyahururu Branch

43. Nanyuki Branch

ELDORET BRANCHES

44. Eldoret Branch

45. Kapsabet Branch

46. Kapenguria Branch

47. Kitale Branch

48. Webuye Branch

49. Kabarnet Branch

MOMBASA BRANCHES

50. Nkrumah Road Branch

51. Port Mombasa Branch

52. Makupa Branch

53. Nyali Branch

54. Digo Branch

55. Changamwe Branch

56. Bamburi Branch

57. Moi Avenue Mombasa Branch

58. Mombasa Nyerere Ave Branch

59. Malindi Branch

60. Kilifi Branch

61. Diani Branch

62. Voi Branch

63. Taveta Branch

Bank of India Branches in Kenya, Locations & Contacts

1. Nairobi Branch

2. Mombasa Branch

3. Industrial Area Branch

4. Westlands Branch

5. Eldoret Branch

Kenya Head Office

Additional Branch Information

Banking Services Available at All Branches

• Current and Savings Accounts
• Fixed Deposits
• Personal and Business Loans
• Trade Finance Services
• Foreign Exchange Services
• Money Transfer Services
• Internet Banking
• Mobile Banking
• ATM Services
• Safe Deposit Lockers

Customer Service Guidelines

Customers are requested to address their complaints/messages to the respective branches first through the emails provided. Customers should quote their Name, Account Number, Branch Name and Mobile Number in the complaint/message for easy recognition and follow-up. Any unresolved complaint may be escalated to the head office.

ATM Locations

Each branch location typically has ATM facilities available 24/7 for customer convenience. ATMs are located within the branch premises or in close proximity to ensure easy access for banking transactions outside regular banking hours.

Branch Network Overview

Bank of India operates five branches in Kenya, strategically located to serve the major commercial centers of the country. Each branch is headed by a Branch Manager/Head, with the overall Bank of India Kenya Centre headed by the Chief Executive whose office is located at Nairobi.

Special Banking Hours

During public holidays and special occasions, branch operating hours may vary. Customers are advised to contact their respective branches directly or check the bank’s official website for any changes in operating hours during festive seasons or public holidays.

Digital Banking Services

All branches provide comprehensive digital banking solutions including:

• Online banking platform access
• Mobile banking application support
• Electronic fund transfers
• Bill payment services
• Account statement generation
• Cheque book requests
• Standing instruction services

Corporate Banking Services

For corporate clients, all branches offer specialized services including:

• Corporate current accounts
• Cash management services
• Trade finance solutions
• Foreign exchange dealing
• Letter of credit facilities
• Bank guarantees
• Project financing consultation

Retail Banking Products

Individual customers can access various retail banking products across all branches:

• Personal savings accounts
• Salary accounts
• Student accounts
• Senior citizen accounts
• Personal loans
• Home loans
• Vehicle loans
• Credit card facilities

Branch Accessibility

All Bank of India branches in Kenya are designed to be accessible to customers with disabilities, featuring ramp access, dedicated parking spaces, and assistance for visually impaired customers. The branches also provide multilingual support to cater to Kenya’s diverse population.

Security Measures

Each branch maintains high security standards with:

• 24/7 CCTV surveillance
• Armed security personnel
• Secure cash handling procedures
• Biometric access controls
• Fire safety systems
• Emergency response protocols

Technology Infrastructure

All branches are equipped with modern banking technology including:

• Core banking systems
• Real-time transaction processing
• Secure communication networks
• Backup power systems
• Modern computer terminals
• Digital document management

The Bank of India Kenya network continues to serve the banking needs of individuals, businesses, and corporate clients across the country, maintaining its position as a trusted financial institution since its establishment in 1953.

1. Citibank N.A. Kenya – Upper Hill Branch

Branch Profile and Services

Citibank N.A. Kenya operates as the sole Citibank branch in Nairobi, serving as the regional headquarters for Citibank’s East Africa operations. Located in the prestigious Upper Hill area, this branch has been serving the Kenyan market since 1974, establishing itself as a cornerstone of international banking services in the country.

The Upper Hill branch operates as a purely corporate and institutional banking facility, distinguishing itself from traditional retail banks by focusing exclusively on high-value corporate clients, government entities, and multinational corporations. This specialized approach allows Citibank to provide sophisticated financial solutions tailored to the complex needs of large-scale business operations in Kenya and the broader East African region.

As the head office for Citibank’s East Africa cluster, the Upper Hill branch coordinates operations across Kenya, Uganda, Tanzania, and Zambia. This strategic positioning enables the bank to offer seamless cross-border banking services, facilitating international trade and investment flows throughout the region. The branch serves as a critical hub for multinational corporations operating across multiple East African markets.

The facility at Citibank House represents a significant investment in Kenya’s financial infrastructure. The building houses not only the banking operations but also serves as the administrative center for the bank’s regional activities. The strategic location on Upper Hill Road provides easy access for corporate clients while maintaining proximity to Nairobi’s central business district and other major financial institutions.

Corporate banking services offered at the Upper Hill branch include sophisticated treasury management solutions, trade finance facilities, foreign exchange services, and cash management systems. The bank’s expertise in handling large-scale transactions makes it a preferred partner for government parastatals, aviation companies, shipping firms, energy sector players, manufacturing corporations, and infrastructure development projects.

The branch’s role as a leading global energy banking hub has become increasingly important as East Africa develops its oil, gas, and renewable energy sectors. Citibank’s international expertise and network enable local and international energy companies to access specialized financing solutions and risk management tools tailored to the sector’s unique requirements.

Investment banking services form another core component of the Upper Hill branch’s offerings. The bank provides advisory services for mergers and acquisitions, capital raising activities, and structured finance solutions. This capability is particularly valuable for multinational corporations expanding their operations in East Africa and local companies seeking international partnerships or funding.

The bank’s treasury and trade solutions are designed to support East Africa’s growing international trade volumes. Services include letters of credit, trade financing, supply chain finance, and comprehensive risk management tools. These services are essential for companies engaged in import-export activities and those participating in regional trade initiatives.

Technology infrastructure at the Upper Hill branch reflects Citibank’s global standards for digital banking solutions. The branch provides clients with access to advanced online banking platforms, real-time transaction monitoring, and sophisticated reporting tools. These technological capabilities enable clients to manage their financial operations efficiently while maintaining the security standards required for large-scale transactions.

Risk management services offered by the branch include foreign exchange hedging, interest rate risk management, and commodity price risk mitigation. These services are crucial for corporate clients operating in volatile markets or those with significant exposure to international price fluctuations.

The branch maintains strong relationships with regulatory authorities, including the Central Bank of Kenya, ensuring full compliance with local banking regulations while leveraging Citibank’s global expertise. This regulatory expertise is particularly valuable for international clients navigating Kenya’s financial regulatory environment.

Customer service at the Upper Hill branch is characterized by personalized relationship management, with dedicated account teams assigned to major clients. This approach ensures that complex corporate banking needs are addressed by experienced professionals who understand both local market conditions and international banking standards.

The branch’s commitment to supporting Kenya’s economic development extends beyond traditional banking services to include participation in major infrastructure projects, support for export-oriented industries, and facilitation of foreign direct investment. This involvement makes Citibank a significant contributor to Kenya’s economic growth and integration into global markets.

Professional development and training programs ensure that staff at the Upper Hill branch maintain the expertise required to serve sophisticated corporate clients. Regular training on international banking standards, regulatory compliance, and emerging financial technologies keeps the team at the forefront of banking innovation.

The branch’s strategic partnerships with other financial institutions, both locally and internationally, enable clients to access a broader range of services and markets. These partnerships are particularly valuable for clients requiring specialized services not directly offered by Citibank or those seeking to expand their operations beyond East Africa.

Environmental and social responsibility initiatives undertaken by the Upper Hill branch align with Citibank’s global sustainability commitments. The bank actively supports projects that promote sustainable development, environmental protection, and social progress throughout East Africa.

Future expansion plans for the Upper Hill branch focus on enhancing digital capabilities, expanding service offerings in emerging sectors such as renewable energy and technology, and strengthening regional connectivity. These developments will ensure that Citibank continues to meet the evolving needs of corporate clients in Kenya’s dynamic business environment.

Consolidated Bank of Kenya Ltd Branches in Kenya, Locations & Contacts

1. Head Office Branch (Koinange Street)

2. Koinange Street Branch

3. Harambee Avenue Branch

4. Umoja Branch

5. River Road Branch

6. Embakasi Branch

7. Kitengela Branch

8. Mombasa Branch

9. Maua Branch

10. Thika Branch

11. Nakuru Branch

12. Nyeri Branch

13. Eldoret Branch

14. Embu Branch

15. Meru Branch

16. Murang’a Branch

17. Laare Branch

18. Isiolo Branch

Call Center

Commercial International Bank Kenya Ltd (CIB) Branches in Kenya, Locations & Contacts

1. CIB Kenya Headquarters

2. Upper Hill Branch

3. Industrial Area Branch

4. Eldoret Branch

5. Nyali Branch

6. Mombasa Nkurumah Road Branch

Additional Banking Services Information

Digital Banking Services

CIB Kenya provides comprehensive digital banking services to enhance convenience and efficiency for their clients. Customers can access various banking services through online platforms and mobile applications.

Customer Service Contacts

All branches maintain consistent customer service standards with dedicated phone lines and email addresses for specific branch inquiries. The main customer service line 0709 063 000 provides general assistance and can redirect customers to appropriate departments or branches.

ATM Services

Each branch location provides 24-hour ATM services for cash withdrawals, balance inquiries, and other basic banking transactions. ATMs accept both Visa and Mastercard networks.

Banking Hours Consistency

All CIB Kenya branches maintain standardized operating hours across the network, ensuring consistency for customers who may need to visit different locations. The uniform schedule helps customers plan their banking activities regardless of which branch they choose to visit.

Corporate Banking Services

CIB Kenya targets high-net-worth individuals and the corporate market segment, offering specialized services at all branch locations. Corporate clients can access dedicated relationship managers and specialized products at any branch.

Branch Network Coverage

The bank operates with a network of six branches across Kenya, strategically positioned to serve major business and residential areas. The branches are located in key economic centers including Nairobi’s business districts, the coastal region through Mombasa and Nyali branches, and the western region through the Eldoret branch.

Security and Safety Measures

All branches implement comprehensive security measures including CCTV monitoring, security personnel, and secure transaction areas. Customer safety and confidentiality are prioritized at each location.

Accessibility Features

Branch locations are selected for easy accessibility, with most situated in prominent business buildings and shopping centers. Parking facilities and public transportation access are considered in branch placement decisions.

Professional Services

Each branch is staffed with qualified banking professionals capable of handling various financial services including account opening, loan applications, foreign exchange services, and investment advisory services.

Technology Integration

Modern banking technology is implemented across all branches, ensuring efficient service delivery and reduced waiting times. Digital queuing systems and electronic banking platforms are available at all locations.

Compliance and Regulation

CIB Kenya is categorized by CBK as a small bank with a market share of 0.28 percent, operating under strict Central Bank of Kenya regulations. All branches maintain compliance with banking laws and regulations.

Customer Relationship Management

Each branch maintains customer relationship management systems to ensure personalized service delivery and to track customer preferences and banking history across the network.

Business Banking Focus

The branch network is designed to serve the bank’s focus on business banking, with each location equipped to handle commercial banking needs, trade finance, and corporate advisory services.

Strategic Locations

Branch locations are strategically selected to serve key economic zones, with presence in Nairobi’s major business districts, the port city of Mombasa for trade-related services, and Eldoret serving the agricultural and industrial sectors in the western region.

Rafiki Microfinance Bank Limited Branches in Kenya, Locations & Contacts

1. Headquarters – Nairobi CBD

2. Tom Mboya Street Branch

3. Westlands Branch

4. Kayole Branch

5. Ruiru Branch

6. Thika Branch

7. Limuru Branch

8. Mombasa Branch – Moi Avenue

9. Nakuru Branch

10. Eldoret Branch

11. Kisumu Branch

12. Nyeri Branch

13. Meru Branch

14. Machakos Branch

15. Kericho Branch

16. Kitale Branch

17. Kakamega Branch

18. Garissa Branch

19. Naivasha Branch

General Customer Care Contacts:

• Main Line: +254 20 888 999
• Customer Care: 0711 073 000
• Email: info@rafikibank.co.ke
• Postal Address: P.O. Box 12755-00400, Nairobi, Kenya

Additional Services Available:

• Mobile Banking
• Internet Banking
• Agency Banking
• VISA ATM Network Access
• Money Transfer Services
• Microfinance Loans
• Savings Accounts
• Business Banking Solutions

Rafiki Microfinance Bank Limited operates 19 branches spread across 11 counties in Kenya, providing comprehensive microfinance services to individuals, small businesses, and micro-enterprises. The bank is licensed and regulated by the Central Bank of Kenya under the Microfinance Act, 2006 (amended 2013).

All branches provide comprehensive banking services including account opening, loan applications, deposits, withdrawals, and customer service support. The bank also offers extended services through its network of agents and digital banking platforms to ensure customers have access to financial services beyond traditional banking hours.

For emergency banking services and after-hours support, customers can utilize the bank’s mobile banking platform, VISA ATM network, or contact the customer care line during extended hours. The bank maintains a strong commitment to serving the microfinance needs of Kenyan communities through its extensive branch network and innovative financial solutions.

Kenya Women Microfinance Bank (KWFT), formally Kenya Women Finance Trust is a Deposit Taking Business whose mission is to partner with women to enable them to create wealth and enhance their livelihoods. KWFT Bank has been in existence for over three decades and boasts of a network of branches of over 245 offices spread around the country.

1. KWFT Head Office

2. Jogoo Road Branch

3. Kasarani Branch

4. River Road Branch

5. Nairobi West Branch

6. Upper Hill Branch

7. Kawangware Branch

8. Rongai Branch

9. Gikomba Branch

10. Ruiru Branch

11. Kariobangi Branch

12. Adams Branch

13. Gatundu Branch

14. Limuru Branch

15. Kiambu Branch

16. Nkubu Branch

17. Thika Branch

18. Meru Branch

19. Busia Branch

20. Kitale Branch

21. Kisumu Branch

22. Kakamega Branch

23. Emali Branch

24. Marsabit Branch

25. Engineer Branch

26. Malaba Branch

27. Marigat Branch

28. Njabini Branch

29. Ravine Branch

30. Eldoret Branch

31. Kericho Branch

32. Lodwar Branch

33. Bomet Branch

34. Nyamira Branch

35. Kisii Branch

36. Mount Kenya West Branch

37. Karatina Branch

38. Nyeri Branch

39. Embu Branch

40. Kangari Branch

41. Mwea Branch

42. Kajiado Branch

43. Makueni Branch

44. Kangundo Branch

45. Machakos Branch

46. Malindi Branch

47. Watamu Branch

48. Diani Branch

49. Kilifi Branch

50. Voi Branch

51. Malindi North Branch

52. Bamburi Branch

53. Mombasa Branch

54. Mtwapa Branch

55. Likoni Branch

56. Rongo Branch

57. Nyatike/Sori Branch

58. Bondo Branch

59. Isebania Branch

60. Muhoroni Branch

61. Ahero Branch

62. Awendo Branch

63. Usenge Branch

64. Turbo Branch

65. Bungoma Branch

66. Butere Branch

67. Webuye Branch

68. Serem Branch

69. Vihiga Branch

70. Migori Branch

71. Moi’s Bridge Branch

72. Keroka Branch

73. KapCherop Branch

74. Kapsabet Branch

75. Kapsowar Branch

76. Kabarnet Branch

77. Kesses Branch

78. Naivasha Branch

79. Sotik Branch

80. Litein Branch

81. Nakuru Branch

82. Sosiot Branch

83. Narok Branch

84. Iten Branch

85. Molo Branch

86. Kendu Bay Branch

Citibank Branches in Kenya, Locations & Contacts

Nairobi Branch (Head Office)

Mombasa Branch

Banking Services Overview

Citibank N.A. Kenya has been operating in Kenya since 1974 and serves as the regional hub for the Citi East Africa cluster, covering Kenya, Uganda, Tanzania, and Zambia. The bank operates exclusively as a corporate and institutional bank, focusing on serving government entities, parastatals, and top-tier corporations across various sectors including aviation, shipping, power, energy, manufacturing, and infrastructure.

Key Service Areas

Corporate Banking Services:

• Cash management solutions
• Treasury and trade services
• Investment banking
• Capital markets
• Fund services
• Securities services
• Foreign exchange services

Target Clientele:

• Government institutions
• Parastatal organizations
• Multinational corporations
• Large-scale manufacturing companies
• Aviation and shipping companies
• Power and energy sector companies
• Infrastructure development firms

Digital Banking Solutions

Citibank Kenya provides comprehensive digital banking platforms including:

• CitiDirect BE (online banking platform)
• Electronic fund transfers
• Real-time payment processing
• Trade finance documentation
• Treasury management tools
• Risk management solutions

Specialized Services

Treasury Services:

• Foreign exchange trading
• Money market operations
• Interest rate derivatives
• Currency hedging solutions
• Liquidity management

Trade Finance:

• Letters of credit
• Bank guarantees
• Trade documentation
• Import and export financing
• Supply chain financing solutions

Regional Coverage

As the East African headquarters, the Kenya operations coordinate banking services across the region, providing cross-border banking solutions and facilitating international trade between East African countries and global markets. The bank maintains correspondent relationships with financial institutions worldwide, enabling seamless international transactions.

Regulatory Compliance

Citibank N.A. Kenya operates under the supervision of the Central Bank of Kenya and maintains compliance with all local banking regulations while adhering to international banking standards. The bank follows strict anti-money laundering protocols and maintains robust risk management frameworks.

Customer Support

For corporate clients requiring specialized banking solutions, dedicated relationship managers are available at both branches. The bank provides 24/7 support for critical banking operations and maintains emergency contact protocols for urgent financial matters.

Branch Network Strategy

Unlike traditional retail banks, Citibank Kenya’s two-branch model reflects its focus on corporate and institutional banking. The Nairobi head office serves as the primary hub for major corporate accounts and government relationships, while the Mombasa branch facilitates trade finance and supports the coastal region’s import-export activities.

Technology Infrastructure

The bank operates advanced banking technology systems that integrate with Citigroup’s global network, enabling real-time processing of international transactions, foreign exchange trading, and comprehensive treasury management services. This technological capability supports the complex financial needs of large corporate clients and institutional investors.

Professional Development

Citibank Kenya maintains high professional standards through continuous staff training and development programs. The bank’s employees are regularly updated on international banking practices, regulatory changes, and emerging financial technologies to ensure superior service delivery to corporate clients.

Community Engagement

While primarily serving corporate clients, Citibank Kenya participates in various corporate social responsibility initiatives, supporting education, environmental conservation, and economic development programs across Kenya and the broader East African region.

Future Outlook

As Kenya continues to position itself as a regional financial hub, Citibank’s strategic presence supports the country’s economic growth through facilitating international trade, foreign investment, and providing sophisticated financial solutions to major economic sectors. The bank’s global network provides Kenyan businesses with access to international markets and capital.

Faulu Microfinance Bank Limited Branches in Kenya, Locations & Contacts

1. Faulu Microfinance Bank Head Office

2. Kimathi Street Branch

3. Moi Avenue Branch

4. Ngong Road Branch

5. OTC Branch

6. Kayole Branch

Kariobangi Branch

7. Kawangware Branch

8. Githurai Branch

9. Rongai Branch

10. Kiambu Branch

11. Thika Branch

12. Muranga Branch

13. Machakos Branch

14. Emali Branch

15. Matuu Branch

16. Kitui Branch

17. Mwingi Branch

18. Embu Branch

19. Meru Branch

20. Nyeri Branch

21. Karatina Branch

22. Nyahururu Branch

23. Nakuru Branch

24. Naivasha Branch

25. Molo Branch

26. Kisumu Branch

27. Homabay Branch

28. Migori Branch

29. Ugunja Branch

30. Eldoret Branch

31. Kitale Branch

32. Kapenguria Branch

33. Iten Branch

34. Kakamega Branch

35. Bungoma Branch

36. Kimilili Branch

37. Mumias Branch

38. Busia Branch

39. Kericho Branch

40. Bomet Branch

41. Litein Branch

42. Narok Branch

43. Kabarnet Branch

44. Kengeleni Branch

45. Changamwe Branch

46. Kilifi Branch

47. Ukunda Branch

48. Voi Branch

Choice Microfinance Bank Limited Branches in Kenya, Locations & Contacts

Head Office/Main Branch – Ongata Rongai

Nairobi Regional Office

Kisumu Branch

Nakuru Branch

Mombasa Branch

Eldoret Branch

Thika Branch

Kitale Branch

Nyeri Branch

Machakos Branch

Kakamega Branch

Kericho Branch

Embu Branch

Garissa Branch

Meru Branch

Nanyuki Branch

Malindi Branch

Bungoma Branch

Naivasha Branch

Voi Branch

Paramount Bank Ltd Branches in Kenya, Locations & Contacts

Main Office

Westlands Branch

Parklands Branch

Koinange Branch

Nyali Branch

Eldoret Branch

Industrial Area Branch

Kisumu Branch

Additional Information

General Banking Services Available:

• Personal and business banking services
• Deposits and withdrawals
• Money transfers (MoneyGram partner)
• Loans and credit facilities
• Foreign exchange services
• ATM services

Customer Service Channels:

• Priority Customer Line: 0709 935 000 (Available for all branches)
• General Inquiries: info@paramountbank.co.ke
• Online Banking: Available through the bank’s website
• Mobile Banking: Paramount Bank mobile application

Branch Network Coverage: Paramount Bank operates 8 branches across Kenya, strategically located in major urban centers including Nairobi (5 branches), Mombasa (1 branch), Eldoret (1 branch), and Kisumu (1 branch). The bank’s main office is located at Sound Plaza in Westlands, Nairobi, serving as the headquarters and primary operational center.

Operating Days: All branches operate Monday through Friday from 8:30 AM to 4:30 PM and Saturday from 9:00 AM to 1:00 PM. The branches are closed on Sundays and public holidays as declared by the Central Bank of Kenya.

Accessibility Features: All branches are located on ground floors or have elevator access to ensure accessibility for customers with mobility challenges. The bank is committed to providing inclusive banking services to all customers.

Security Measures: Each branch is equipped with modern security systems including CCTV surveillance, security personnel, and electronic access controls to ensure customer and staff safety during banking hours.

ATM Services: Most branches have 24-hour ATM services available, providing customers with convenient access to cash withdrawal, balance inquiries, and mini-statements outside regular banking hours.

Parking Facilities: Branches located in commercial complexes such as Sound Plaza, Diamond Plaza, and Nyali Center offer adequate parking spaces for customers visiting the branches.

Language Support: Banking services are provided in English and Kiswahili, with additional local language support available at branches in different regions to serve the diverse Kenyan population effectively.

NCBA Bank Kenya PLC Branches in Kenya, Locations & Contacts

ABC Place Branch

Bungoma Branch

Buruburu Branch

Busia Branch

Changamwe Branch (Magongo Road)

City Hall Way Branch

Diamond Plaza Branch

Eastleigh Branch

Eldoret Branch

Embakasi Branch

Embu Branch

Galleria Branch

Garden City Branch

Gikomba Branch

Githunguri Branch

Headquarters Branch (NCBA Centre)

Hurlingham Branch

Kariobangi Branch

Kawangware Branch

Kenyatta Avenue Branch

Kisii Branch

Kisumu Branch

Kitale Branch

Langata Branch

Lavington Branch

Machakos Branch

Meru Branch

Moi Avenue Branch

Mombasa Branch

Muranga Branch

Mwembe Tayari Branch

Nakuru Branch

Narok Branch

Nyeri Branch

Parklands Branch

Queensway House Branch

Ruiru Eastern Bypass Branch

Sarit Centre Branch

Thika Branch

Tom Mboya Street Branch

Two Rivers Mall Branch

Uthiru Branch

Village Market Branch

Westgate Branch

Westlands Branch

Yaya Centre Branch

National Bank of Kenya Ltd Branches in Kenya, their Locations and Contacts

Harambee Avenue Branch (Head Office)

Times Tower Branch