Rafiki Microfinance Bank Limited Branches in Kenya, Locations & Contacts
1. Headquarters – Nairobi CBD
| Details | Information |
|---|
| Location/Address | Rafiki House, Biashara Street, Nairobi CBD |
| Phone Contact | 0711 073 000 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
2. Tom Mboya Street Branch
| Details | Information |
|---|
| Location/Address | El Roi Plaza, Tom Mboya Street, Nairobi CBD |
| Phone Contact | 0711 073 613 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
3. Westlands Branch
| Details | Information |
|---|
| Location/Address | Brick Court (opposite Mpaka Plaza), WoodVale Groove, Westlands, Nairobi |
| Phone Contact | 0711 073 587 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
4. Kayole Branch
| Details | Information |
|---|
| Location/Address | Embakasi CDF Building, Spine Road, Kayole, Nairobi |
| Phone Contact | 0711 073 461 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
5. Ruiru Branch
| Details | Information |
|---|
| Location/Address | Rafiki Building Ruiru, Githungiri Road, Ruiru Town |
| Phone Contact | 0711 073 553 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
6. Thika Branch
| Details | Information |
|---|
| Location/Address | Co-operative Building, Kenyatta Highway, Thika Town |
| Phone Contact | 0711 073 430 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
7. Limuru Branch
| Details | Information |
|---|
| Location/Address | Grand View Plaza, Manguo Road, Limuru Town |
| Phone Contact | 0711 073 670 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
8. Mombasa Branch – Moi Avenue
| Details | Information |
|---|
| Location/Address | Pan Africa House, Moi Avenue, Mombasa |
| Phone Contact | 0711 073 730 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
9. Nakuru Branch
| Details | Information |
|---|
| Location/Address | Fhaiv Shiv Ground Floor (opposite Maya Emporium), Kenyatta Avenue, Nakuru |
| Phone Contact | 0711 073 600 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
10. Eldoret Branch
| Details | Information |
|---|
| Location/Address | Rupa Mall, Uganda Road, Eldoret Town |
| Phone Contact | 0711 073 680 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
11. Kisumu Branch
| Details | Information |
|---|
| Location/Address | Imperial Hotel Building, Jomo Kenyatta Highway, Kisumu |
| Phone Contact | 0711 073 750 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
12. Nyeri Branch
| Details | Information |
|---|
| Location/Address | Kimathi Way Plaza, Kimathi Way, Nyeri Town |
| Phone Contact | 0711 073 770 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
13. Meru Branch
| Details | Information |
|---|
| Location/Address | Meru Central Business District, Kenyatta Highway, Meru Town |
| Phone Contact | 0711 073 790 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
14. Machakos Branch
| Details | Information |
|---|
| Location/Address | Machakos Town Centre, Kenyatta Avenue, Machakos |
| Phone Contact | 0711 073 820 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
15. Kericho Branch
| Details | Information |
|---|
| Location/Address | Tea Hotel Building, Moi Highway, Kericho Town |
| Phone Contact | 0711 073 840 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
16. Kitale Branch
| Details | Information |
|---|
| Location/Address | Kitale Business Centre, Kenyatta Street, Kitale Town |
| Phone Contact | 0711 073 860 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
17. Kakamega Branch
| Details | Information |
|---|
| Location/Address | Kakamega Town Plaza, Kenyatta Avenue, Kakamega |
| Phone Contact | 0711 073 880 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
18. Garissa Branch
| Details | Information |
|---|
| Location/Address | Garissa Central Business District, Liberation Road, Garissa |
| Phone Contact | 0711 073 900 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
19. Naivasha Branch
| Details | Information |
|---|
| Location/Address | Naivasha Town Centre, Moi South Lake Road, Naivasha |
| Phone Contact | 0711 073 920 |
| Operating Hours | Monday – Friday: 8:00 AM – 5:00 PM <br> Saturday: 8:00 AM – 1:00 PM <br> Sunday: Closed |
General Customer Care Contacts:
- Main Line: +254 20 888 999
- Customer Care: 0711 073 000
- Email: info@rafikibank.co.ke
- Postal Address: P.O. Box 12755-00400, Nairobi, Kenya
Additional Services Available:
- Mobile Banking
- Internet Banking
- Agency Banking
- VISA ATM Network Access
- Money Transfer Services
- Microfinance Loans
- Savings Accounts
- Business Banking Solutions
Rafiki Microfinance Bank Limited operates 19 branches spread across 11 counties in Kenya, providing comprehensive microfinance services to individuals, small businesses, and micro-enterprises. The bank is licensed and regulated by the Central Bank of Kenya under the Microfinance Act, 2006 (amended 2013).
All branches provide comprehensive banking services including account opening, loan applications, deposits, withdrawals, and customer service support. The bank also offers extended services through its network of agents and digital banking platforms to ensure customers have access to financial services beyond traditional banking hours.
For emergency banking services and after-hours support, customers can utilize the bank’s mobile banking platform, VISA ATM network, or contact the customer care line during extended hours. The bank maintains a strong commitment to serving the microfinance needs of Kenyan communities through its extensive branch network and innovative financial solutions.
