Commercial International Bank Kenya Ltd (CIB) Branches in Kenya, Locations & Contacts
1. CIB Kenya Headquarters
| Detail | Information |
|---|---|
| Location/Address | KAM House, Mezzanine Floor, Opposite Westgate Mall, Mwanzi Road, Westlands, Nairobi |
| Phone Contacts | 0703 053 100, 0709 063 000 |
| contactus@cibke.com | |
| Opening Hours | Monday – Friday: 9:00 AM – 4:00 PM |
| Saturday Hours | 9:00 AM – 1:00 PM |
| Sunday Hours | Closed |
2. Upper Hill Branch
| Detail | Information |
|---|---|
| Location/Address | Old Mutual Towers, Ground Floor, Upperhill Road, Nairobi |
| Phone Contacts | 0709 063 570, +254 20 3951 570 |
| upperhill@cibke.com | |
| Opening Hours | Monday – Friday: 9:00 AM – 4:00 PM |
| Saturday Hours | 9:00 AM – 1:00 PM |
| Sunday Hours | Closed |
3. Industrial Area Branch
| Detail | Information |
|---|---|
| Location/Address | Hi-Tech Granite Industries Building, Enterprise Road, Industrial Area, Nairobi |
| Phone Contacts | 0709 063 650, +254 20 3951 650 |
| industrialarea@cibke.com | |
| Opening Hours | Monday – Friday: 9:00 AM – 4:00 PM |
| Saturday Hours | 9:00 AM – 1:00 PM |
| Sunday Hours | Closed |
4. Eldoret Branch
| Detail | Information |
|---|---|
| Location/Address | Rupa’s Mall, Second Floor, Malaba Road, Eldoret |
| Phone Contacts | 0709 063 600, +254 20 3951 600 |
| eldoret@cibke.com | |
| Opening Hours | Monday – Friday: 9:00 AM – 4:00 PM |
| Saturday Hours | 9:00 AM – 1:00 PM |
| Sunday Hours | Closed |
5. Nyali Branch
| Detail | Information |
|---|---|
| Location/Address | Krish Plaza, Ground Floor, Adjacent to Links Plaza, Links Road, Nyali, Mombasa |
| Phone Contacts | +254 20 3951 550, +254 709 063 550 |
| nyali@cibke.com | |
| Opening Hours | Monday – Friday: 9:00 AM – 4:00 PM |
| Saturday Hours | 9:00 AM – 1:00 PM |
| Sunday Hours | Closed |
6. Mombasa Nkurumah Road Branch
| Detail | Information |
|---|---|
| Location/Address | Oriental Building, Ground Floor, Mombasa CBD, Nkurumah Road, Mombasa |
| Phone Contacts | 0709 063 634, 0709 063 000 |
| nkrumahroad@cibke.com | |
| Opening Hours | Monday – Friday: 9:00 AM – 4:00 PM |
| Saturday Hours | 9:00 AM – 1:00 PM |
| Sunday Hours | Closed |
Additional Banking Services Information
Digital Banking Services
CIB Kenya provides comprehensive digital banking services to enhance convenience and efficiency for their clients. Customers can access various banking services through online platforms and mobile applications.
Customer Service Contacts
All branches maintain consistent customer service standards with dedicated phone lines and email addresses for specific branch inquiries. The main customer service line 0709 063 000 provides general assistance and can redirect customers to appropriate departments or branches.
ATM Services
Each branch location provides 24-hour ATM services for cash withdrawals, balance inquiries, and other basic banking transactions. ATMs accept both Visa and Mastercard networks.
Banking Hours Consistency
All CIB Kenya branches maintain standardized operating hours across the network, ensuring consistency for customers who may need to visit different locations. The uniform schedule helps customers plan their banking activities regardless of which branch they choose to visit.
Corporate Banking Services
CIB Kenya targets high-net-worth individuals and the corporate market segment, offering specialized services at all branch locations. Corporate clients can access dedicated relationship managers and specialized products at any branch.
Branch Network Coverage
The bank operates with a network of six branches across Kenya, strategically positioned to serve major business and residential areas. The branches are located in key economic centers including Nairobi’s business districts, the coastal region through Mombasa and Nyali branches, and the western region through the Eldoret branch.
Security and Safety Measures
All branches implement comprehensive security measures including CCTV monitoring, security personnel, and secure transaction areas. Customer safety and confidentiality are prioritized at each location.
Accessibility Features
Branch locations are selected for easy accessibility, with most situated in prominent business buildings and shopping centers. Parking facilities and public transportation access are considered in branch placement decisions.
Professional Services
Each branch is staffed with qualified banking professionals capable of handling various financial services including account opening, loan applications, foreign exchange services, and investment advisory services.
Technology Integration
Modern banking technology is implemented across all branches, ensuring efficient service delivery and reduced waiting times. Digital queuing systems and electronic banking platforms are available at all locations.
Compliance and Regulation
CIB Kenya is categorized by CBK as a small bank with a market share of 0.28 percent, operating under strict Central Bank of Kenya regulations. All branches maintain compliance with banking laws and regulations.
Customer Relationship Management
Each branch maintains customer relationship management systems to ensure personalized service delivery and to track customer preferences and banking history across the network.
Business Banking Focus
The branch network is designed to serve the bank’s focus on business banking, with each location equipped to handle commercial banking needs, trade finance, and corporate advisory services.
Strategic Locations
Branch locations are strategically selected to serve key economic zones, with presence in Nairobi’s major business districts, the port city of Mombasa for trade-related services, and Eldoret serving the agricultural and industrial sectors in the western region.
