Safaricom Home Fiber, Kenya's leading broadband service, delivers high-speed internet via fiber-optic cables to homes and businesses. Launched in 2014, it has grown to connect over 678,000 customers, holding a 36.5% market share as of 2025. With speeds up to 1,000 Mbps, it's ideal for streaming, gaming, and remote work. Coverage focuses on urban and peri-urban areas, where fiber infrastructure is viable. As of October 2025, Safaricom serves major towns, expanding amid competition from Faiba and Starlink.
Nationwide Expansion
Safaricom's fiber rollout prioritizes high-density regions for efficiency. By 2025, it covers 20+ counties, passing millions of homes. Initial deployments targeted Nairobi, but expansions now include coastal, Rift Valley, and Western regions. Recent promotions, like 25% discounts on new connections in August 2025, aim to boost uptake in underserved suburbs. The company plans partnerships with satellite providers like Starlink for rural gaps, complementing fiber's urban strength.
To check availability, use Safaricom's online tool: enter your town, estate, landmark, and area. If covered, expect a callback within 24 hours. Posters in neighborhoods often advertise local rollout numbers.
Key Coverage Areas
Nairobi and Environs
Nairobi, the epicenter, boasts the densest network, serving over 200,000 homes. Fiber reaches:
- South Nairobi: Imara Daima, South B, South C, Embakasi, Donholm, Umoja, Nyayo Estate.
- Westlands and Suburbs: Lavington, Kileleshwa, Kilimani, Westlands, Parklands, Spring Valley.
- Eastlands: Buruburu, Jerusalem, Kayole (select phases).
- North and Central: Runda, Karen, Langata, Gigiri, Muthaiga.
- Kiambu County Extensions: Ruaka, Thika Road, Kiambu Town, Limuru, Ongata Rongai.
Nairobi's multi-tenant dwellings (MDUs) like apartments see rapid adoption due to shared infrastructure.
Mombasa and Coast
Mombasa's coastal vibe pairs with reliable fiber for tourism-driven demand. Coverage includes:
- Island and Mainland: Nyali, Bamburi, Mtwapa, Likoni, Changamwe.
- Suburbs: Kisauni, Freretown, Old Town.
- Expansions to Kwale and Kilifi towns add 50,000+ passed homes by mid-2025.
Rift Valley Hubs
The Rift Valley benefits from industrial growth. Key spots:
- Nakuru: Milimani, Section 58, London Estate, Kiamunyi.
- Eldoret: Huruma, Kapseret, Pioneer Estate, Annex.
- Kitale: Along Kitale-Eldoret Highway, town center.
- Kisii: Central Business District, small estates.
These areas support over 100,000 connections, with Nakuru leading expansions.
Western and Nyanza Regions
Lake Victoria basins see steady rollout:
- Kisumu: Kondele, Manyatta, Riat, Nyalenda.
- Bungoma: Chwele, Kanduyi, town center.
- Nyeri: Nyeri Town, Tetu, Mathari.
- Nanyuki: Timau Road, town outskirts.
Bungoma and Kisumu added 30,000 homes in 2025, targeting student and business districts.
Emerging and Other Towns
Safaricom eyes tier-two towns for growth:
- Thika: Githurai, Juja, Thika Super Highway.
- Machakos: Machakos University area, Kitengela.
- Select coverage in Meru, Embu, and Kericho.
Rural fiber remains limited; 4G/5G Home plans fill gaps where 4G coverage exceeds 97%.
Benefits and Future Outlook
Home Fiber offers unlimited data under Fair Usage Policy, with Bronze (8 Mbps, KSh 2,999) to Platinum (1,000 Mbps, KSh 25,000+) packages. Bundles include minutes, SMS, and insurance. Installation is free in covered zones, with Wi-Fi routers provided.
Challenges like fiber cuts cause outages, but repairs are swift. In October 2025, a mistaken downtime alert highlighted service reliability.
Looking ahead, Safaricom targets 1 million connections by 2026, focusing on MDUs and SME bundles. With 5G integration, hybrid models will extend reach. For seamless connectivity, verify your area's status—fiber's speed transforms homes.
