Social Media Managers, what do they do ?

SOCIAL MEDIA MANAGERS | JOB DESCRIPTION

A social media manager plays a crucial role in creating, implementing, and managing an organization’s online presence across various social media platforms. Here’s a daily list of tasks that a social media manager is typically responsible for as part of their job description:

  1. Content Creation and Curation:
    • Develop engaging and relevant content for social media posts, including text, images, videos, and graphics.
    • Curate and share content from industry influencers, partners, and user-generated content that aligns with the brand’s message.
  2. Content Scheduling:
    • Plan and schedule social media posts using scheduling tools like Buffer, Hootsuite, or social media platform-specific tools.
    • Ensure a consistent posting schedule that aligns with the organization’s content calendar.
  3. Audience Engagement:
    • Respond to comments, messages, and mentions promptly, fostering conversations with followers and addressing customer inquiries or concerns.
    • Monitor brand mentions and track relevant hashtags, participating in trending discussions when applicable.
  4. Analytics and Reporting:
    • Track key performance metrics (e.g., engagement, reach, clicks) to assess the effectiveness of social media efforts.
    • Prepare daily reports or summaries of social media analytics, identifying trends and opportunities for improvement.
  5. Community Management:
    • Manage and grow the online community by identifying and engaging with potential followers and influencers.
    • Foster a positive and supportive online environment, handling negative comments or feedback professionally.
  6. Paid Advertising:
    • Create and manage social media ad campaigns to boost the visibility of important content and drive targeted traffic.
    • Monitor ad performance, adjust budgets, and optimize ad targeting based on the results.
  7. Content Strategy:
    • Develop and refine the social media content strategy in line with the organization’s goals, values, and target audience.
    • Stay updated on industry trends and changes in social media algorithms to adapt strategies accordingly.
  8. Collaboration and Coordination:
    • Collaborate with the marketing team to ensure social media efforts align with overall marketing campaigns and initiatives.
    • Coordinate with graphic designers, videographers, and other team members to create compelling multimedia content.
  9. Content Promotion:
    • Share blog posts, articles, and other website content on social media to drive traffic and increase brand awareness.
    • Utilize social media platforms to promote events, webinars, and product launches.
  10. A/B Testing:
    • Experiment with different types of content, posting times, and strategies to determine what resonates best with the audience.
    • Use A/B testing to refine and improve social media campaigns.
  11. Trend Monitoring:
    • Stay informed about trending topics, news, and events that are relevant to the industry or the brand.
    • Capitalize on trending hashtags and topics when appropriate.
  12. Influencer Outreach:
    • Identify and engage with social media influencers and brand advocates to expand the brand’s reach and credibility.
    • Establish and maintain relationships with influencers for potential collaborations.
  13. Compliance and Guidelines:
    • Ensure that all social media activities adhere to platform guidelines, as well as legal and ethical standards.
    • Stay informed about privacy regulations and data protection laws (e.g., GDPR) as they pertain to social media.

It’s important to note that the specific tasks and their frequency may vary depending on the organization, industry, and social media manager’s level of responsibility. Additionally, social media managers often adapt their daily tasks to respond to emerging trends and opportunities in the ever-evolving world of social media.

 

A Digital Manager is responsible for overseeing various aspects of a company’s digital presence and online marketing efforts. Their tasks may vary depending on the organization’s specific needs and goals, but here is a typical daily list of tasks for a Digital Manager:

  1. Content Strategy and Creation:
    • Develop and maintain a content calendar for the company’s website, blog, and social media platforms.
    • Create or oversee the creation of high-quality, engaging content, including articles, videos, infographics, and more.
  2. Social Media Management:
    • Monitor and manage the company’s social media profiles.
    • Post regular updates, respond to comments and messages, and engage with the audience.
    • Analyze social media metrics to refine the social media strategy.
  3. Email Marketing:
    • Plan and execute email marketing campaigns, including newsletter creation and distribution.
    • Monitor email performance, open rates, click-through rates, and conversion rates.
    • Segment email lists for targeted campaigns.
  4. Search Engine Optimization (SEO):
    • Perform keyword research to identify opportunities for improving organic search rankings.
    • Optimize website content and structure for search engines.
    • Monitor and report on website traffic, rankings, and other SEO KPIs.
  5. Paid Advertising:
    • Plan and manage paid advertising campaigns, including Google Ads, social media ads, and display advertising.
    • Monitor ad performance and adjust budgets and targeting as needed.
    • Analyze ad data to optimize campaigns for better ROI.
  6. Analytics and Reporting:
    • Use analytics tools (e.g., Google Analytics) to track website and campaign performance.
    • Create daily, weekly, or monthly reports to assess the effectiveness of digital marketing efforts.
    • Make data-driven recommendations for improvement.
  7. Website Management:
    • Ensure the company’s website is up-to-date, user-friendly, and mobile-responsive.
    • Manage website content, updates, and troubleshoot any technical issues.
    • Implement A/B tests to optimize website elements for conversion rate improvement.
  8. Online Reputation Management:
    • Monitor online reviews and feedback on review platforms and social media.
    • Respond to customer reviews and address issues or concerns.
  9. Budget Management:
    • Manage the digital marketing budget, allocate resources efficiently, and ensure cost-effectiveness in marketing efforts.
  10. Team Collaboration:
    • Collaborate with other teams, such as design, content, and IT, to ensure the successful execution of digital marketing initiatives.
    • Provide guidance and support to team members or external agencies.
  11. Stay Informed:
    • Stay updated on the latest industry trends, digital marketing tools, and best practices.
    • Attend webinars, conferences, and training to improve skills and knowledge.
  12. Strategy Development:
    • Develop and refine the company’s digital marketing strategy based on market research and insights.
    • Set clear goals and KPIs for digital marketing campaigns.
  13. Crisis Management:
    • Handle any digital crises or online reputation issues promptly and professionally.
  14. Compliance and Data Privacy:
    • Ensure that all digital marketing efforts adhere to relevant data privacy regulations (e.g., GDPR) and industry standards.
  15. Innovation and Experimentation:
    • Continually explore and test new digital marketing techniques and tools to find innovative ways to reach the target audience.

A Digital Manager plays a crucial role in driving a company’s online presence, engagement, and growth. The tasks mentioned above are just a general outline, and the specific responsibilities may vary depending on the company’s size, industry, and objectives.

 

SUMMARIZED LIST OF TASKS

• Using social media marketing tools to create and maintain the company’s brand
• Working with marketing professionals to develop social media marketing campaigns
• Interacting with customers and other stakeholders via the company’s social media accounts
• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
• Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs

 

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