Hotel Classification in Kenya is the formal process through which accommodation facilities are assessed, categorised, and awarded a star rating (1 to 5 stars) by the Tourism Regulatory Authority (TRA). The classification applies to Class “A” and “B” tourism enterprises and is based on the East African Community (EAC) Classification System, which Kenya has adopted. Classification is conducted every five years, while accreditation — a broader quality assurance assessment — is conducted every two years.
A facility must first be licensed by TRA before it can apply for classification. Star rating helps consumers make informed accommodation choices and supports Kenya’s competitiveness as a tourist destination.
Accreditation and Classification Fees (TRA — Tourism Enterprises Regulations, 2024)
| Service | Fee (KES) |
|---|---|
| Accreditation Fee (Class A and B) | 70,000 |
| Classification / Star Rating Fee (Class A and B) | 150,000 |
| Re-classification (upon request or non-conformity) | 150,000 |
| Other Tourism Enterprises — Accreditation | 70,000 |
| Register Inspection (per register) | 3,000 |
Classification Process
- The tourism enterprise must hold a valid TRA licence.
- Apply to TRA for accreditation (every 2 years) or classification (every 5 years).
- TRA-certified assessors with backgrounds in tourism, public health, environment, or architecture conduct the assessment.
- On successful assessment, TRA awards a Mark of Quality and a Classification Certificate and Plaque.
- Results are published in the Kenya Gazette within 60 days.
Classified establishments must display the classification plaque prominently at the main entrance and list their licence numbers on all online booking platforms.
Contact: Tourism Regulatory Authority | tra.go.ke | Tel: 0709 389 000
