Victoria Commercial Bank Plc Branches, Locations & Contacts, opening and closing hours
Victoria Commercial Bank Plc
Victoria Commercial Bank (VCB) is a private commercial bank in Kenya that started as a finance company in 1987 before becoming a fully-fledged commercial bank in 1996. The bank is licensed and regulated by the Central Bank of Kenya and maintains its head office at Victoria Towers in Upper Hill, Nairobi. VCB is an SME focused bank that has grown steadily over the last 35 years to achieve an asset base of Kshs 52 billion.
| Branch Location | Address | Contact | Opening Hours |
|---|---|---|---|
| Head Office | Mezzanine Floor, Victoria Towers, Kilimanjaro Road, Upper Hill, Nairobi | +254 709 876 100<br>+254 733 207 499<br>+254 721 328 183<br>Email: victoria@vicbank.com | Monday – Friday: 8:30 AM – 3:00 PM |
| Westlands Branch | The Promenade, 1st Floor, General Mathenge Road, Westlands | +254 709 876 200 | Monday – Friday: 8:30 AM – 3:00 PM |
| Industrial Area Branch | 3rd Floor, Lunga Lunga Square Mall, Lunga Lunga Road, Industrial Area | +254 709 876 300 | Monday – Friday: 8:30 AM – 3:00 PM |
| Ruaraka Branch | 4th Floor, Abacus House, Baba Dogo Road, Ruaraka | +254 709 876 400 | Monday – Friday: 8:30 AM – 3:00 PM |
| Two Rivers Branch | 7th Floor, Victoria at Two Rivers Development, Limuru Road, Nairobi | +254 709 876 500 | Monday – Friday: 8:30 AM – 3:00 PM |
| Mombasa Branch | Nyali Centre, 5th Floor, Links Road, Mombasa | +254 709 876 600 | Monday – Friday: 8:30 AM – 3:00 PM |
Additional Services and Information
Treasury Services: Contact the Treasury Team for confirmation of rates on 0709 876 151 / 152 / 148 / 126 or treasury@vicbank.com
Customer Service: All branches are closed on weekends and public holidays. Banks in Kenya generally operate from 9 a.m. to 3 p.m., though Victoria Commercial Bank operates slightly extended hours from 8:30 AM to 3:00 PM on weekdays.
ATM Services: ATM services are available 24/7 at all branch locations for account holders and other bank customers using compatible cards.
Business Banking: Victoria Commercial Bank positions itself as an innovative corporate bank focused on service excellence, customer centricity and tailored financial corporate solutions.
Branch Network Growth: The bank maintains five branches in Nairobi, Kenya’s capital, with the main branch located at Victoria Towers in the upscale neighborhood of Upper Hill, about 4.6 kilometres southwest of the central business district. The bank has expanded its presence to include one branch in Mombasa, Kenya’s second-largest city and main port.
Contact Information Summary
Main Switchboard: +254 709 876 100 (Head Office) Email: victoria@vicbank.com Treasury: treasury@vicbank.com Physical Address: Victoria Towers, Kilimanjaro Road, Upper Hill, Nairobi
Branch Accessibility
All Victoria Commercial Bank branches are strategically located in key business and residential areas:
- Upper Hill Head Office: Located in Nairobi’s financial district, easily accessible to corporate clients
- Westlands Branch: Serves the diplomatic and business community in Westlands area
- Industrial Area Branch: Caters to manufacturing and industrial businesses
- Ruaraka Branch: Serves the growing residential and commercial area of Ruaraka
- Two Rivers Branch: Located in the modern Two Rivers development, serving the growing Limuru Road corridor
- Mombasa Branch: Serves coastal region customers and import/export businesses
Banking Hours Policy
Victoria Commercial Bank operates consistent banking hours across all branches:
- Weekdays: 8:30 AM to 3:00 PM (Monday through Friday)
- Weekends: Closed (Saturday and Sunday)
- Public Holidays: Closed
Customers are advised to complete their banking transactions before 3:00 PM on weekdays. For urgent matters outside banking hours, customers can use ATM services or contact the relevant branch phone numbers for emergency assistance.
Digital and Electronic Services
While maintaining a strong physical branch presence, Victoria Commercial Bank also provides:
- 24-hour ATM services at all locations
- Electronic banking solutions for corporate and individual customers
- Treasury services for foreign exchange and money market transactions
- Specialized SME banking products and services
Service Standards
Victoria Commercial Bank has maintained a strong reputation for financial stability, with a history of operating without loan defaults for extended periods. In July 2016, the South African credit rating agency Global Credit Ratings (GCR) rated the bank as BBB with stable outlook.
The bank’s focus on SME banking and corporate solutions, combined with its strategic branch locations and consistent operating hours, makes it a reliable choice for businesses and individuals seeking personalized banking services in Kenya’s major urban centers.
Customer Support
For general inquiries, customers can visit any branch during operating hours or contact the head office at +254 709 876 100. Each branch maintains dedicated customer service representatives who can assist with account opening, loan applications, treasury services, and other banking needs.
The bank’s commitment to customer service excellence is reflected in its tagline “The Ultimate Experience” and its focus on providing tailored financial solutions to meet diverse customer needs across its branch network.
