UBA Kenya Bank Limited Branches, Locations and Contacts, Opening and Closing Hours
UBA Kenya Bank Limited
UBA Kenya Bank Limited is a commercial bank that has been operating in Kenya since 25th September 2009. The bank is a subsidiary of United Bank for Africa Plc, a Nigerian pan-African financial services group headquartered in Lagos. UBA Kenya offers comprehensive banking services including personal banking, corporate banking, treasury services, and trade finance to individuals and businesses across Kenya.
| Branch Name | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| Head Office | Ground Floor, Imperial Court, Westlands, Nairobi | Phone: +254 20 361 2000, +254 711 027 099<br>Email: ubakenya@ubagroup.com | Monday – Friday: 9:00 AM – 4:00 PM<br>Saturday: 9:00 AM – 1:00 PM<br>Sunday: Closed |
| Branch Name | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| Westlands Branch | Ground Floor, Imperial Court, Westlands, Nairobi | Phone: 020 361 2050<br>Mobile: +254 711 027 099 | Monday – Friday: 9:00 AM – 4:00 PM<br>Saturday: 9:00 AM – 1:00 PM<br>Sunday: Closed |
| Branch Name | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| Upper Hill Branch | Ground Floor, NHIF Building, Ragati Road, Community, Upper Hill, Nairobi | Phone: 020 361 2041<br>Mobile: +254 711 027 099 | Monday – Friday: 9:00 AM – 4:00 PM<br>Saturday: 9:00 AM – 1:00 PM<br>Sunday: Closed |
| Branch Name | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| Nakuru Branch | Vickers House, Kenyatta Street, Nakuru | Phone: +254 711 027099<br>Email: ubakenya@ubagroup.com | Monday – Friday: 9:00 AM – 4:00 PM<br>Saturday: 9:00 AM – 1:00 PM<br>Sunday: Closed |
| Branch Name | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| Mombasa Branch | Harbor House, Moi Avenue, Mombasa | Phone: +254 711 027099<br>Email: ubakenya@ubagroup.com | Monday – Friday: 9:00 AM – 4:00 PM<br>Saturday: 9:00 AM – 1:00 PM<br>Sunday: Closed |
Additional UBA Kenya Information
General Customer Service:
- Toll-Free Line: 0800 222 333
- Email: customercare@ubakenya.com
- Website: www.ubakenya.com
SWIFT Code: UNAFKENA
ATM Services: UBA Kenya operates ATMs at all branch locations providing 24/7 banking services including cash withdrawals, balance inquiries, mini statements, and PIN changes. The ATMs accept Visa, MasterCard, and local bank cards.
Banking Services Available:
- Personal Banking (Savings, Current, Fixed Deposit Accounts)
- Corporate Banking Solutions
- SME Banking Services
- Trade Finance and Letters of Credit
- Foreign Exchange Services
- Money Transfer Services
- Mobile Banking (UBA Mobile App)
- Internet Banking
- Debit and Credit Cards
- Loan Products (Personal, Asset Finance, Mortgages)
Special Banking Hours:
- Public holidays: All branches closed
- Last working day of month: Extended hours until 5:00 PM at select branches
- Lunch hour: 1:00 PM – 2:00 PM (skeleton staff available)
Branch Security and Accessibility: All UBA Kenya branches are equipped with modern security systems including CCTV surveillance, armed security guards, and biometric access controls. The branches are wheelchair accessible and provide dedicated parking spaces for customers with disabilities.
Digital Banking Services: UBA Kenya offers comprehensive digital banking platforms allowing customers to conduct banking transactions 24/7 through:
- UBA Mobile App (available on iOS and Android)
- Internet Banking portal
- USSD banking codes
- WhatsApp banking services
Corporate Banking Centers: For corporate clients requiring specialized services, UBA Kenya provides dedicated relationship managers and customized banking solutions at their Westlands and Upper Hill branches.
Foreign Exchange Services: UBA Kenya offers competitive foreign exchange rates and services at all branches, with specialized forex desks at the Westlands Head Office and Mombasa branches to serve international trade clients.
Customer Complaint Resolution: The bank maintains a dedicated customer service desk at each branch for complaint resolution, with escalation procedures to the Head Office customer care department for complex issues.
Branch Network Expansion: UBA Kenya continues to evaluate opportunities for branch network expansion to serve more Kenyan communities, with potential new locations under consideration in major urban centers and commercial hubs across the country.
