Prime Bank Limited Branches, Locations and Contacts, Opening and Closing Hours
Prime Bank Limited Kenya
Prime Bank Limited is a leading private commercial bank in Kenya with over 30 years of experience, providing exclusive banking services and premium financial solutions. As of January 2022, the bank maintains a network of 23 interconnected branches and over 18 ATMs in Kenya’s major urban centers.
| Branch Name | Location/Address | Contact Numbers | Opening Hours | Closing Hours |
|---|---|---|---|---|
| Head Office Branch | Riverside Drive, Nairobi | +254 020 888999, +254 020 88891 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| CBD Biashara Street | Laxmi Plaza, Biashara Street, City Centre, P.O. Box: 57753-00200, Nairobi | +254 20 222 6781, +254 20 222 6787, +254 20 255 2238, +254 20 255 2239, +254 724 253 283 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| CBD Kenindia House | Kenindia House, Loita Street, Nairobi | +254 20 221 5000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Westlands Sarit Centre | Sarit Centre, Westlands, Nairobi | +254 20 374 5000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Karen Branch | Karen Office Park, Karen, Nairobi | +254 20 388 5000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Lavington Mall | Lavington Mall, Lavington, Nairobi | +254 20 387 2000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Village Market | Village Market, Old Wing, Limuru Road, Nairobi | +254 20 712 3000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Industrial Area | Enterprise Road, Industrial Area, Nairobi | +254 20 653 4000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Hurlingham | Adlife Plaza, Hurlingham, Nairobi | +254 20 271 8000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Parklands | Doctors Park, Parklands, Nairobi | +254 20 374 2000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Langata | Swaminarayan Complex, Langata, Nairobi | +254 20 601 5000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Mombasa Road | Capital Centre, Mombasa Road, Nairobi | +254 20 690 8000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Kamkunji | Ukwala Road, Kamkunji, Nairobi | +254 20 556 7000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Baba Dogo | Kenafric Business Park, Baba Dogo, Nairobi | +254 20 861 3000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Card Centre | Head Office, Riverside Drive, Nairobi | +254 020 888999 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Thika Branch | Blue Post Mall, Thika, Kiambu County | +254 67 213 5000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Nakuru Branch | Nakuru Town, Rift Valley | +254 51 221 4000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Eldoret Branch | Eldoret Town Centre, Uasin Gishu County | +254 53 203 8000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Mombasa Branch | Mombasa CBD, Coast Region | +254 41 222 9000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Kisumu Branch | Kisumu Town Centre, Nyanza Region | +254 57 202 1000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Nyeri Branch | Nyeri Town, Central Kenya | +254 61 203 2000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Meru Branch | Meru Town Centre, Eastern Region | +254 64 203 1000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
| Kericho Branch | Kericho Town, Rift Valley | +254 52 203 0000 | 9:00 AM | 4:00 PM (Mon-Fri), 12:00 PM (Sat) |
Additional Prime Bank Services and Contact Information
Customer Service Center
| Service | Contact Information | Operating Hours |
|---|---|---|
| Call Centre | +254 020 888999 | 24 Hours |
| General Inquiries | +254 020 88891 | 9:00 AM – 5:00 PM |
| Email Support | info@primebank.co.ke | 24 Hours |
| Website | www.primebank.co.ke | 24 Hours |
Digital Banking Services
| Service | Availability | Access Hours |
|---|---|---|
| Online Banking | www.primebank.co.ke | 24/7 |
| Mobile Banking | PrimeMobi App | 24/7 |
| ATM Services | 18+ ATM locations nationwide | 24/7 |
| Agent Banking | Various locations | Varies by agent |
Corporate Banking Centers
| Center | Location | Contact | Specialization |
|---|---|---|---|
| Corporate Head Office | Riverside Drive, Nairobi | +254 020 888999 | Corporate Banking |
| Trade Finance Center | CBD Biashara Street | +254 20 222 6781 | International Trade |
| Treasury Services | Head Office, Riverside Drive | +254 020 888999 | Foreign Exchange |
Special Services and Operating Notes
Saturday Banking Hours
All Prime Bank branches operate on Saturdays from 9:00 AM to 12:00 PM (noon), providing essential banking services including cash transactions, account inquiries, and customer support.
Public Holiday Schedule
Prime Bank branches remain closed on all Kenyan public holidays. However, ATM services and digital banking platforms remain operational 24/7 throughout the year.
Extended Hours Locations
Selected branches in major shopping centers may offer extended hours during peak seasons:
- Sarit Centre Westlands: Extended hours during festive seasons
- Village Market Branch: Extended hours on weekends during peak periods
- Lavington Mall: Extended hours aligned with mall operating schedule
Emergency Banking Services
| Service | Contact | Availability |
|---|---|---|
| Lost/Stolen Cards | +254 020 888999 | 24/7 |
| Emergency Cash | Branch locations | Business hours only |
| Account Blocking | +254 020 888999 | 24/7 |
Regional Coverage and Expansion
Prime Bank Limited strategically positions its branches across Kenya’s major economic centers, ensuring comprehensive coverage in urban areas while maintaining strong presence in key regional towns. The bank’s network spans across all major counties including Nairobi, Kiambu, Nakuru, Uasin Gishu, Mombasa, Kisumu, Nyeri, Meru, and Kericho.
Branch-Specific Services
Different Prime Bank branches offer specialized services based on location and clientele:
Urban Branches (Nairobi CBD, Westlands, Karen):
- Full corporate banking services
- International trade finance
- Foreign exchange services
- Investment advisory services
- Premium banking for high net worth individuals
Regional Branches (Nakuru, Eldoret, Mombasa, Kisumu):
- Agricultural financing
- SME banking solutions
- Local trade finance
- Regional corporate banking
- Microfinance services
Shopping Mall Branches (Sarit Centre, Village Market, Lavington Mall):
- Consumer banking focus
- Quick service transactions
- Extended weekend hours
- Retail banking products
- Student banking services
Technology and Innovation Centers
Prime Bank has integrated modern technology across all branch locations, offering:
- Digital queue management systems
- Biometric authentication services
- Real-time transaction processing
- Integrated mobile and online banking support
- Advanced security systems with CCTV monitoring
The bank continues to invest in technological infrastructure to enhance customer experience while maintaining the personal touch that characterizes its service delivery across all 23 branch locations nationwide.
