List of NCBA Bank Locations and Contacts in Nairobi County

NCBA Bank Kenya Plc, a leading commercial bank formed through the 2019 merger of NIC Bank and Commercial Bank of Africa, operates an extensive network of branches across Kenya, with a significant presence in Nairobi County. Licensed by the Central Bank of Kenya, NCBA Bank offers a wide range of financial services, including retail banking, mobile banking, loans, insurance, and investment solutions. This article provides a comprehensive list of NCBA Bank branches in Nairobi County, including their locations, contact details, and services offered, ensuring accessibility for individuals, businesses, and institutions seeking reliable banking solutions.

Overview of NCBA Bank in Nairobi County

NCBA Bank’s strategic presence in Nairobi County, the economic hub of Kenya, ensures convenient access to banking services for residents, businesses, and organizations. With its headquarters located at NCBA Centre, at the junction of Mara Road and Ragati Road in Upper Hill, Nairobi, the bank serves a diverse clientele through both physical branches and digital platforms. As of recent data, NCBA Bank maintains over 20 branches in Nairobi County, offering services such as cash and M-Pesa withdrawals, deposits, cheque processing, and loan consultations. The bank’s commitment to innovation and customer-centric solutions, including partnerships like M-Shwari with M-Pesa, enhances its accessibility and service delivery.

"NCBA Bank’s merger in 2019 created one of East Africa’s largest financial institutions, serving over 40 million customers across the region." – NCBA Group Plc Investor Relations

NCBA Bank Branches in Nairobi County

Below is a detailed list of NCBA Bank branches in Nairobi County, including their physical addresses, contact details, and key services. Operating hours for most branches are Monday to Friday, 8:30 AM to 4:00 PM, and Saturday, 9:00 AM to 12:00 PM, with ATMs and Cash Deposit Machines (CDMs) available 24/7 unless otherwise noted.

1. NCBA Centre Branch (Head Office)

Location: Mara Road and Ragati Road, Upper Hill, Nairobi
Contact: Tel: +254 20 2884444, Mobile: +254 711 056444, +254 732 156444
Email: contact@ncba.co.ke
Services: Retail banking, corporate banking, investment services, loan processing, M-Shwari, and wealth management.
Notes: This is the headquarters, offering a full range of services and housing premier banking lounges.

2. Galleria Branch

Location: Galleria Shopping Mall, Langata Road, First Floor, Left Wing (Next to Carrefour Supermarket)
Contact: Mobile: +254 711 056444, +254 732 156444
Email: contact@ncba.co.ke
Services: Cash and M-Pesa withdrawals, deposits, cheque processing, and personal banking.
Notes: Strategically located for Karen residents and shoppers.

3. Garden City Branch

Location: Garden City Mall, 2nd Floor, Thika Superhighway
Contact: Mobile: +254 711 056444, +254 732 156444
Email: contact@ncba.co.ke
Services: Retail banking, business loans, and mobile banking support.
Notes: Convenient for customers along Thika Road.

4. Kilimani Branch

Location: Sifa Towers, Junction of Lenana Road and Cotton Avenue
Contact: Mobile: +254 711 056444, +254 732 156444
Email: contact@ncba.co.ke
Services: Personal and business banking, insurance, and investment consultations.
Notes: Serves the upscale Kilimani area with tailored financial solutions.

5. Village Market Branch

Location: 1st Floor, Village Market, Limuru Road
Contact: Mobile: +254 711 056444, +254 732 156444
Email: VillageMarketBranch@ncbagroup.com
Branch Manager: Jeremiah Ngatia (jeremiah.kamau@ncbagroup.com)
Services: Wealth management, retail banking, and 24/7 ATM/CDM access.
Notes: Operating hours extend to 3:00 PM on Saturdays.

6. Wabera Branch

Location: CBA Building, Wabera and Standard Streets
Contact: Mobile: +254 711 056444, +254 732 156444
Email: contact@ncba.co.ke
Services: Corporate banking, cash deposits, and digital banking support.
Notes: Centrally located in Nairobi’s CBD for business clients.

7. Moi Avenue Branch

Location: Moi Avenue, Nairobi
Contact: Mobile: +254 711 056444, +254 732 156444
Email: contact@ncba.co.ke
Services: Retail banking, M-Pesa transactions, and loan services.
Notes: Ideal for customers in the bustling CBD area.

8. Industrial Area Branch

Location: Enterprise Road, Nairobi
Contact: Mobile: +254 711 056444, +254 732 156444
Email: contact@ncba.co.ke
Services: Business banking, cash management, and trade finance.
Notes: Caters to industrial and commercial clients in the area.

9. Harambee Avenue Branch

Location: Jeevan Bharati Building, Harambee Avenue
Contact: Mobile: +254 711 056444, +254 732 156444
Email: contact@ncba.co.ke
Services: Retail and corporate banking, cheque deposits, and mobile banking.
Notes: Convenient for government and institutional clients.

10. The Hub Karen Branch

Location: The Hub Karen Mall, 200 meters from Karen Roundabout, Dagoretti Road
Contact: Mobile: +254 711 056444, +254 732 156444
Email: contact@ncba.co.ke
Services: Personal banking, wealth management, and M-Shwari services.
Notes: Serves the affluent Karen community.

11. Thika Road Mall (TRM) Branch

Location: Thika Road Mall, Thika Road
Contact: Mobile: +254 711 056444, +254 732 156444
Email: contact@ncba.co.ke
Services: Retail banking, loans, and digital banking solutions.
Notes: Combines traditional and modern banking services for convenience.

12. Lavington Branch

Location: Lavington Mall, off James Gichuru Road
Contact: Mobile: +254 711 056444, +254 732 156444
Email: contact@ncba.co.ke
Services: Personal banking, investment services, and cash transactions.
Notes: Caters to Lavington residents and businesses.

13. Rongai Branch

Location: Maasai Mall, Along Magadi Road
Contact: Mobile: +254 711 056444, +254 732 156444
Email: contact@ncba.co.ke
Services: Retail banking, M-Pesa integration, and loan processing.
Notes: Serves the growing Ongata Rongai community.

"NCBA Bank’s partnership with Kenya Post Office Savings Bank provides access to 94 additional service points for cash collection across Kenya." – NCBA Bank Kenya Overview

Contacting NCBA Bank

For inquiries or assistance, NCBA Bank offers multiple contact channels:

Customer Care Hotline: +254 20 2884444, +254 711 056444, +254 732 156444
Toll-Free Number: 0800 720 444
Whistleblow Line (Toll-Free): 0800 722 626
Email: contact@ncba.co.ke
Website: Use the branch locator tool at ke.ncbagroup.com to find the nearest branch or ATM.

Customers can also access digital banking services via the NCBA Loop app or online banking platform for transactions like money transfers to M-Pesa, bill payments, and account management.

"NCBA Bank’s digital platforms, including the NCBA Loop app, enhance customer convenience by enabling seamless mobile banking and loan access." – Sledge.co.ke

Services Offered at NCBA Branches

NCBA Bank branches in Nairobi County provide a comprehensive suite of services tailored to diverse customer needs:

Retail Banking: Savings accounts, current accounts, and fixed deposits.
Loans and Financing: Personal loans, business loans, and asset financing.
Mobile Banking: M-Shwari, Fuliza M-Pesa, and NCBA Loop for digital transactions.
Investment Services: Wealth management and securities brokerage through NCBA Investment Bank.
Insurance: Bancassurance products for life, health, and property coverage.
Cash Services: Cash and M-Pesa withdrawals, deposits, and cheque processing.
Trade Finance: Solutions for cross-border trade and business expansion.

"NCBA Bank’s extensive branch network supports financial inclusion by providing accessible banking services across urban and rural areas." – Bizhack Kenya

Why Choose NCBA Bank in Nairobi County?

NCBA Bank’s strong presence in Nairobi County ensures accessibility, reliability, and innovation in financial services. Key benefits include:

Convenient Locations: Over 20 branches strategically located in Nairobi’s CBD, residential areas, and commercial hubs.
Digital Integration: Seamless online and mobile banking for 24/7 access.
Comprehensive Services: A one-stop shop for personal, business, and investment needs.
Customer Support: Responsive customer care through multiple channels.
Regional Expertise: As part of NCBA Group Plc, the bank supports cross-border financial needs in East Africa.

"NCBA Bank’s focus on innovation and customer-centric services positions it as a leader in Kenya’s banking sector." – How.Africa

Final Thoughts

NCBA Bank’s extensive network of branches in Nairobi County ensures that customers have easy access to a wide range of financial services, from retail banking to advanced investment solutions. With strategically located branches, reliable contact channels, and robust digital platforms, NCBA Bank remains a trusted partner for individuals and businesses in Nairobi. Whether you’re in Upper Hill, Karen, or the CBD, visiting an NCBA branch or using their digital services provides a seamless banking experience tailored to your needs.