National Bank of Kenya Locations and Contacts in Nairobi

List of National Bank of Kenya Locations and Contacts in Nairobi County

The National Bank of Kenya (NBK), established in 1968, is a prominent financial institution in Kenya, offering a wide range of banking services, including accounts, loans, insurance, investments, and digital banking solutions. As a subsidiary of KCB Group Plc since its acquisition in 2019, NBK maintains a strong presence in Nairobi County, serving individuals, small and medium enterprises (SMEs), and corporate clients. This article provides a comprehensive list of NBK branches in Nairobi County, detailing their locations, contact information, and specific services where applicable, to assist customers in accessing banking services conveniently.

Overview of National Bank of Kenya

NBK has grown from its origins as Kenya’s first fully government-owned bank into a key player in the financial sector, known for its innovative products and customer-centric approach. With a network of branches strategically located across Nairobi County, NBK ensures accessibility for residents and businesses in the bustling capital. The bank’s services include personal and business banking, Sharia-compliant (Amanah) banking, and digital platforms like mobile and internet banking, which allow customers to manage accounts, pay bills, and transfer funds seamlessly. The following sections detail NBK’s branch locations and contacts within Nairobi County, based on the most recent and reliable information available.

"NBK’s extensive branch network in Nairobi ensures that customers can access tailored financial services, from personal loans to corporate banking, with ease and efficiency." – KCB Group Annual Report

National Bank of Kenya Branches in Nairobi County

Below is a detailed list of NBK branches in Nairobi County, including their physical addresses, contact details, and notable features where applicable. The branches are organized by key locations within the county, such as the Central Business District (CBD), commercial hubs, and residential areas.

1. NBK Head Office

  • Location: National Bank Building, Harambee Avenue, Nairobi
  • Postal Address: P.O. Box 72866-00200, Nairobi
  • Contacts: +254-20-2828000, +254-20-311444, +254-711-038000, +254-732-118900
  • Services: The head office serves as the primary branch, handling corporate banking, administrative services, and customer inquiries. It is centrally located in Nairobi’s CBD, making it accessible for businesses and individuals seeking comprehensive banking solutions.
  • Operating Hours: Monday–Friday: 8:00 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM

2. Kenyatta Avenue Branch

  • Location: Kenyatta Avenue, Nairobi
  • Postal Address: P.O. Box 30645-00100, GPO Nairobi
  • Contacts: +254-20-340880
  • Services: Positioned in the heart of Nairobi’s CBD, this branch caters to businesses and individuals, offering retail banking, loans, and digital banking services.
  • Operating Hours: Monday–Friday: 8:00 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM

3. Yaya Centre Branch

  • Location: Yaya Centre, 4th Floor, Argwings Kodhek Road, Nairobi
  • Postal Address: P.O. Box 45219-00100, GPO Nairobi
  • Contacts: +254-20-2828900
  • Services: This premium branch targets affluent individuals and businesses, providing personalized banking, wealth management, and investment services.
  • Operating Hours: Monday–Friday: 8:00 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM

4. Eastleigh Amanah Branch

  • Location: First Avenue, Eastleigh, Nairobi
  • Postal Address: P.O. Box 30763-00100, Nairobi
  • Contacts: +254-20-2492424
  • Services: Specializing in Sharia-compliant banking (Amanah banking), this branch serves the Eastleigh community with Islamic financial products, including savings accounts and financing options.
  • Operating Hours: Monday–Friday: 8:00 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM

5. Westlands Branch

  • Location: Victoria Plaza, Ground Floor, Westlands, Nairobi
  • Postal Address: P.O. Box 38645-00100, Nairobi
  • Contacts: +254-20-2077373
  • Services: Located in the commercial hub of Westlands, this branch supports retail and corporate clients with services like business loans, trade finance, and account management.
  • Operating Hours: Monday–Friday: 8:00 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM

6. Hill Plaza Branch

  • Location: Hill Plaza, Upper Hill Road, Nairobi
  • Postal Address: P.O. Box 41862-00100, GPO Nairobi
  • Contacts: +254-20-2720151
  • Services: Situated in Upper Hill, a hub for offices and businesses, this branch focuses on corporate banking, including treasury services and financing for professionals.
  • Operating Hours: Monday–Friday: 8:00 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM

7. Wilson Airport Branch

  • Location: Wilson Airport, Lang’ata Road, Nairobi
  • Postal Address: P.O. Box 78272-00507, Nairobi
  • Contacts: +254-20-6007383
  • Services: This branch serves aviation professionals, airport staff, and nearby businesses, offering convenient banking for savings, loans, and transactions.
  • Operating Hours: Monday–Friday: 8:00 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM

8. Jomo Kenyatta International Airport (JKIA) Branch

  • Location: Airport South Road, Jomo Kenyatta International Airport, Nairobi
  • Postal Address: P.O. Box 76900-00620, Nairobi
  • Contacts: +254-20-8227286
  • Services: Catering to travelers and airport staff, this branch provides foreign exchange services, account management, and quick transaction processing.
  • Operating Hours: Monday–Friday: 8:00 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM

9. Sameer Business Park Branch

  • Location: Sameer Business Park, Mombasa Road, Nairobi
  • Postal Address: P.O. Box 21922-00505, Nairobi
  • Contacts: +254-20-2570175
  • Services: Serving the business community along Mombasa Road, this branch offers trade finance, business loans, and digital banking solutions.
  • Operating Hours: Monday–Friday: 8:00 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM

10. Greenspan Mall Branch

  • Location: Greenspan Mall, 2nd Floor, Savannah Road, Nairobi
  • Postal Address: P.O. Box 59396-00200, City Square, Nairobi
  • Contacts: +254-20-2570176
  • Services: Located in Donholm, this branch is ideal for shoppers and residents, offering retail banking, savings accounts, and loan products.
  • Operating Hours: Monday–Friday: 8:00 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM

11. Lunga Lunga Business Centre Branch

  • Location: Lunga Lunga Business Centre, Lunga Lunga Road, Nairobi
  • Postal Address: P.O. Box 56330-00200, Nairobi
  • Contacts: +254-20-14568
  • Services: Serving the industrial area, this branch supports businesses and employees with financial services, including payroll management and SME loans.
  • Operating Hours: Monday–Friday: 8:00 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM

12. St. Paul’s University Branch

  • Location: St. Paul’s University, Ruaka Limuru Road, Kabuku, Nairobi
  • Postal Address: P.O. Box 240-00217, Limuru
  • Contacts: Not publicly listed (contact head office for details: +254-20-2828000)
  • Services: This branch caters to students, faculty, and nearby residents, offering affordable accounts and digital banking services.
  • Operating Hours: Monday–Friday: 8:00 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM

"Digital banking adoption in Kenya has grown by 12% annually, with NBK’s mobile and internet platforms enhancing customer access to financial services." – Central Bank of Kenya Report

Contacting National Bank of Kenya

For general inquiries or support, NBK provides centralized contact options:

Customers can also access NBK’s digital banking services through the National Online Banking platform or mobile app, enabling account management, bill payments, and fund transfers from anywhere in Nairobi County.

"NBK’s acquisition by KCB Group in 2019 has strengthened its financial position, enabling expanded branch services and digital innovation." – Business Daily Africa

Additional Notes

  • Operating Hours: Most NBK branches in Nairobi operate from 8:00 AM to 4:00 PM on weekdays and 8:30 AM to 12:00 PM on Saturdays. Some branches, like those at airports, may have extended hours to accommodate specific needs.
  • Branch Codes: Each NBK branch has a unique five-digit branch code starting with “12” (e.g., Head Office: 12001). Customers can contact the head office for specific branch codes if needed for transactions.
  • Agent Banking: NBK also operates agent banking services across Nairobi, allowing customers to access basic banking services through approved outlets. To become an agent or locate one, contact the head office.
  • Verification: The information provided is based on recent sources, including Business Radar, Tuko.co.ke, and NBK’s official website. For the most current details, customers should verify with NBK directly, as branch contacts or services may change.

"With over 30 branches nationwide, NBK ensures financial inclusion by serving diverse communities, from urban centers to rural areas." – Kenyan Magazine

Final Thoughts

The National Bank of Kenya’s extensive branch network in Nairobi County ensures that residents and businesses have convenient access to a wide range of financial services. From the head office on Harambee Avenue to specialized branches like Eastleigh Amanah and JKIA, NBK caters to diverse needs, including retail banking, corporate finance, and Sharia-compliant products. By leveraging digital platforms and maintaining a strong physical presence, NBK continues to play a vital role in Nairobi’s financial landscape. For specific inquiries or to confirm branch details, customers are encouraged to contact NBK’s customer care or visit the official website.

Posted in