Nairobi, Kenya’s capital city and financial hub, hosts numerous banking institutions serving millions of customers across the region. This comprehensive guide provides detailed information about major banks operating in Nairobi, including their locations, contact details, and operating hours. Whether you’re a resident, business owner, or visitor, this directory will help you locate banking services throughout the city.
Kenya Commercial Bank (KCB)
KCB is Kenya’s largest bank by assets and has been serving customers since 1896. As a leading financial institution in East Africa, KCB offers comprehensive banking services including personal banking, corporate banking, and digital banking solutions.
| Branch/Service | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| KCB Plaza Head Office | Kencom House, Moi Avenue | Tel: +254 20 3270000<br>Email: info@kcb.co.ke | Mon-Fri: 8:00 AM – 5:00 PM<br>Sat: 9:00 AM – 1:00 PM |
| Westlands Branch | ABC Place, Westlands | Tel: +254 20 4448831 | Mon-Fri: 8:30 AM – 4:00 PM<br>Sat: 9:00 AM – 12:00 PM |
| Industrial Area Branch | Enterprise Road | Tel: +254 20 6534000 | Mon-Fri: 8:30 AM – 4:00 PM |
| Customer Care | – | Tel: +254 711 087001<br>Tel: +254 732 187001<br>SMS: 22522 | 24/7 |
Equity Bank
Equity Bank is one of Africa’s most innovative banks, known for pioneering mobile and agent banking in Kenya. Founded in 1984, it has grown to become a leading regional bank with a strong focus on financial inclusion and digital banking solutions.
| Branch/Service | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| Equity Centre Head Office | Upper Hill, Hospital Road | Tel: +254 20 2744000<br>Email: info@equitybank.co.ke | Mon-Fri: 8:00 AM – 5:00 PM<br>Sat: 9:00 AM – 1:00 PM |
| Kenyatta Avenue Branch | Kenyatta Avenue | Tel: +254 20 2211260 | Mon-Fri: 8:30 AM – 4:00 PM<br>Sat: 9:00 AM – 12:00 PM |
| Westgate Branch | Westgate Shopping Mall | Tel: +254 20 3742195 | Mon-Sun: 10:00 AM – 8:00 PM |
| Call Centre | – | Tel: +254 763 063000<br>Email: info@equitybank.co.ke | 24/7 |
Co-operative Bank of Kenya
Co-operative Bank has been a cornerstone of Kenya’s banking sector since 1965, originally serving the cooperative movement. Today, it’s a full-service commercial bank offering innovative banking solutions to individuals, cooperatives, and corporate clients.
| Branch/Service | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| Co-operative House HQ | Haile Selassie Avenue | Tel: +254 20 3276000<br>Email: customercare@co-opbank.co.ke | Mon-Fri: 8:00 AM – 5:00 PM<br>Sat: 9:00 AM – 1:00 PM |
| Westlands Branch | Woodvale Grove, Westlands | Tel: +254 20 4440134 | Mon-Fri: 8:30 AM – 4:00 PM<br>Sat: 9:00 AM – 12:00 PM |
| City Hall Way Branch | City Hall Way | Tel: +254 20 2228707 | Mon-Fri: 8:30 AM – 4:00 PM |
| Contact Centre | – | Tel: +254 711 049000<br>SMS: 22362 | 24/7 |
Standard Chartered Bank Kenya
Standard Chartered has been operating in Kenya since 1910, making it the first foreign bank to establish operations in the country. It’s known for premium banking services and has a strong presence in corporate and retail banking.
| Branch/Service | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| Head Office | Standard Chartered Building, Kenyatta Avenue | Tel: +254 20 3293900<br>Email: ke.service@sc.com | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| Westlands Branch | Woodvale Grove, Westlands | Tel: +254 20 3668899 | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| Industrial Area Branch | Likoni Road | Tel: +254 20 6600777 | Mon-Fri: 8:30 AM – 4:30 PM |
| Customer Care | – | Tel: +254 703 093900<br>Tel: +254 732 143900 | 24/7 |
NCBA Bank
NCBA Bank was formed in 2019 through the merger of NIC Bank and Commercial Bank of Africa. This merger created one of Kenya’s largest banks, combining decades of banking expertise to serve both retail and corporate customers.
| Branch/Service | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| NCBA Centre | Mama Ngina Street | Tel: +254 20 3270000<br>Email: contactcentre@ncbagroup.com | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| Westlands Branch | Peponi Plaza, Westlands | Tel: +254 20 4260000 | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| Upper Hill Branch | Britam Centre, Upper Hill | Tel: +254 20 2898000 | Mon-Fri: 8:30 AM – 4:30 PM |
| Contact Centre | – | Tel: +254 711 056000<br>Tel: +254 732 156000 | 24/7 |
Absa Bank Kenya
Formerly Barclays Bank Kenya, Absa Bank is part of the Absa Group and has been serving Kenyan customers for over a century. The bank offers comprehensive banking services with a focus on digital innovation and customer experience.
| Branch/Service | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| Absa Towers | Loita Street | Tel: +254 20 3268000<br>Email: customercare.kenya@absa.africa | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| Westlands Branch | Westlands Shopping Centre | Tel: +254 20 4443868 | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| Karen Branch | Karen Shopping Centre | Tel: +254 20 3874407 | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| Customer Care | – | Tel: +254 711 063000<br>Tel: +254 732 163000 | 24/7 |
Stanbic Bank Kenya
Stanbic Bank Kenya is part of Standard Bank Group, Africa’s largest bank by assets. It provides comprehensive banking services to individuals, small and medium enterprises, and large corporations across Kenya.
| Branch/Service | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| Stanbic Centre | Chiromo Road, Westlands | Tel: +254 20 3224000<br>Email: feedback@stanbicbank.co.ke | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| CBD Branch | Kenyatta Avenue | Tel: +254 20 2888444 | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| Industrial Area Branch | Enterprise Road | Tel: +254 20 6535300 | Mon-Fri: 8:30 AM – 4:30 PM |
| Contact Centre | – | Tel: +254 20 3224000<br>Email: contactcentre@stanbic.com | Mon-Fri: 8:00 AM – 8:00 PM<br>Sat: 9:00 AM – 3:00 PM |
National Bank of Kenya
National Bank of Kenya, now part of KCB Group following its acquisition in 2019, continues to operate as a subsidiary providing banking services across the country. Established in 1968, it was Kenya’s first fully government-owned commercial bank.
| Branch/Service | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| Head Office | National Bank Building, Harambee Avenue | Tel: +254 20 2228881<br>Email: info@nationalbank.co.ke | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| Westlands Branch | Sarit Centre, Westlands | Tel: +254 20 4440596 | Mon-Fri: 9:00 AM – 6:00 PM<br>Sat: 9:00 AM – 4:00 PM<br>Sun: 10:00 AM – 4:00 PM |
| Industrial Area Branch | Likoni Road | Tel: +254 20 6535656 | Mon-Fri: 8:30 AM – 4:30 PM |
| Customer Care | – | Tel: +254 20 3270000 | Mon-Fri: 8:00 AM – 6:00 PM |
I&M Bank
I&M Bank has been operating in Kenya since 1996 and is part of the I&M Bank Group. The bank focuses on providing personalized banking services to retail, corporate, and institutional clients with emphasis on customer service excellence.
| Branch/Service | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| I&M Bank Centre | 2nd Ngong Avenue | Tel: +254 20 3221000<br>Email: info@imbank.co.ke | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| Westlands Branch | ABC Place, Waiyaki Way | Tel: +254 20 4442294 | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| Garden City Branch | Garden City Mall | Tel: +254 20 2663788 | Mon-Sun: 10:00 AM – 8:00 PM |
| Contact Centre | – | Tel: +254 711 049444<br>Email: contactcentre@imbank.co.ke | Mon-Fri: 8:00 AM – 8:00 PM<br>Sat: 9:00 AM – 4:00 PM |
Diamond Trust Bank (DTB)
DTB Kenya is part of the DTB Group and has been serving East African markets for over 75 years. The bank offers a full range of banking services with a strong focus on trade finance and corporate banking solutions.
| Branch/Service | Location/Address | Contact Information | Operating Hours |
|---|---|---|---|
| Head Office | DTB Centre, Mombasa Road | Tel: +254 20 4256000<br>Email: customercare@dtbkenya.co.ke | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| Westlands Branch | Westlands Square | Tel: +254 20 4440290 | Mon-Fri: 8:30 AM – 4:30 PM<br>Sat: 9:00 AM – 1:00 PM |
| CBD Branch | Kimathi Street | Tel: +254 20 3405405 | Mon-Fri: 8:30 AM – 4:30 PM |
| Customer Care | – | Tel: +254 711 025000<br>SMS: 25552 | 24/7 |
Important Banking Information
General Banking Hours: Most banks in Nairobi operate Monday to Friday from 8:30 AM to 4:30 PM, with Saturday hours typically from 9:00 AM to 1:00 PM. Some branches in shopping centers may have extended hours including Sundays.
Emergency Services: All major banks provide 24/7 customer support through their call centers and mobile banking platforms. ATM services are available round the clock at most locations.
Digital Banking: Most banks offer comprehensive mobile banking apps and internet banking services, allowing customers to perform most transactions without visiting physical branches.
Branch Network: Nairobi hosts over 300 bank branches and sub-branches, making banking services easily accessible across all neighborhoods including CBD, Westlands, Upper Hill, Industrial Area, Karen, and Eastlands.
This directory covers the major banking institutions in Nairobi. For specific services, current promotions, or detailed product information, customers are advised to contact the banks directly using the provided contact information or visit their official websites.
