Kenya Consolidated Bank of Kenya Locations and Contacts in Nairobi

Consolidated Bank of Kenya Locations and Contacts in Nairobi

Consolidated Bank of Kenya, a government-owned financial institution established in December 1989, is one of the 42 licensed commercial banks in Kenya. With 85.8% of its shares held by The National Treasury and the remaining distributed among 25 parastatals and quasi-government organizations, the bank plays a pivotal role in Kenya’s financial sector. Headquartered in Nairobi, Consolidated Bank operates a network of branches across the country, offering a range of services including personal and business banking, mobile and online banking, loans, and financial advisory services. This article provides a comprehensive list of Consolidated Bank of Kenya’s branch locations, contact details, and operating hours within Nairobi County, ensuring customers can easily access their banking services.

Overview of Consolidated Bank of Kenya

Consolidated Bank of Kenya is renowned for its customer-centric approach, combining traditional banking services with modern digital solutions. The bank caters to individuals, small and medium enterprises (SMEs), and corporate clients, offering products such as savings accounts, loans, mortgages, and digital banking platforms. Its mobile banking app and online services allow customers to transfer funds, pay bills, and apply for loans conveniently. Regulated by the Central Bank of Kenya, Consolidated Bank maintains a strong presence in Nairobi, with strategically located branches to serve the capital’s diverse population. Below is a detailed list of its branches in Nairobi County, including addresses, contact information, and operating hours.

Consolidated Bank of Kenya Branches in Nairobi County

1. Head Office – Consolidated Bank House

  • Location: Consolidated Bank House, 6th Floor, 23 Koinange Street, Nairobi
  • Postal Address: P.O. Box 51133 – 00200, Nairobi
  • Contact Numbers: +254 703 016 000, +254 703 016 400, +254 703 016 402
  • Call Center: +254 703 016 016, +254 729 111 637 (WhatsApp), Toll-Free: 0800 720 039
  • Email: headoffice@consolidated-bank.com, callcenter@consolidated-bank.com
  • Website: www.consolidated-bank.com
  • Operating Hours:
    • Monday to Friday: 8:30 AM – 4:00 PM
    • Saturday: 8:30 AM – 1:00 PM
    • Sunday and Public Holidays: Closed
    • Call Center Hours: Monday to Friday: 7:00 AM – 7:00 PM; Saturday, Sunday, and Public Holidays: 8:15 AM – 5:00 PM
  • Services: The head office serves as the central hub for administrative functions and customer inquiries. It offers a full range of banking services, including account management, loan applications, and corporate banking solutions.

2. Koinange Street Branch

  • Location: Consolidated Bank House, Ground Floor, 23 Koinange Street, Nairobi
  • Postal Address: P.O. Box 67124 – 00200, Nairobi
  • Contact Numbers: +254 703 016 403, +254 703 016 412
  • Email: koinange@consolidated-bank.com
  • Operating Hours:
    • Monday to Friday: 8:30 AM – 4:00 PM
    • Saturday: 8:30 AM – 1:00 PM
    • Sunday and Public Holidays: Closed
  • Services: Located in Nairobi’s Central Business District, this branch provides convenient access to personal and business banking services, including cash deposits, withdrawals, and loan processing.

3. Harambee Avenue Branch

  • Location: Agriculture House, Harambee Avenue, Nairobi
  • Postal Address: P.O. Box 34823 – 00100, Nairobi
  • Contact Numbers: +254 703 016 301, +254 703 016 305, +254 703 016 306
  • Email: harambeestaff@consolidated-bank.com
  • Operating Hours:
    • Monday to Friday: 8:30 AM – 4:00 PM
    • Saturday: 8:30 AM – 1:00 PM
    • Sunday and Public Holidays: Closed
  • Services: Situated along Harambee Avenue, this branch caters to customers seeking mortgage services, business loans, and personal banking solutions.

4. Umoja Branch

  • Location: Sony House, Outering/Kangundo Road Junction, Nairobi
  • Postal Address: P.O. Box 7932 – 00100, GPO, Nairobi
  • Contact Numbers: +254 703 016 340, +254 703 016 342, +254 703 016 345
  • Email: umoja@consolidated-bank.com
  • Operating Hours:
    • Monday to Friday: 8:30 AM – 4:00 PM
    • Saturday: 8:30 AM – 1:00 PM
    • Sunday and Public Holidays: Closed
  • Services: This branch serves the Umoja community and surrounding areas, offering retail banking, SME loans, and digital banking support.

5. River Road Branch

  • Location: Elegant House, River Road, Nairobi
  • Postal Address: P.O. Box 24318 – 00100, Nairobi
  • Contact Numbers: +254 703 016 320, +254 703 016 321, +254 703 016 322
  • Email: riverroad@consolidated-bank.com
  • Operating Hours:
    • Monday to Friday: 8:30 AM – 4:00 PM
    • Saturday: 8:30 AM – 1:00 PM
    • Sunday and Public Holidays: Closed
  • Services: Located in a busy commercial area, this branch focuses on supporting small businesses and retail clients with tailored financial products.

6. Embakasi Branch

  • Location: Even Business Park, North Airport Road, Nairobi
  • Postal Address: P.O. Box 1055 – 00501, Nairobi
  • Contact Numbers: +254 703 016 584, +254 703 016 585, +254 703 016 586
  • Email: embakasistaff@consolidated-bank.com
  • Operating Hours:
    • Monday to Friday: 8:30 AM – 4:00 PM
    • Saturday: 8:30 AM – 1:00 PM
    • Sunday and Public Holidays: Closed
  • Services: This branch caters to the Embakasi area, providing services such as account opening, loan applications, and mobile banking support.

7. Kitengela Branch

  • Location: Kitengela Capital Center, Namanga Road, Nairobi
  • Postal Address: P.O. Box 517 – 00204, Athi River
  • Contact Numbers: +254 703 016 362, +254 703 016 363, +254 703 016 364
  • Email: kitengela@consolidated-bank.com
  • Operating Hours:
    • Monday to Friday: 8:30 AM – 4:00 PM
    • Saturday: 8:30 AM – 1:00 PM
    • Sunday and Public Holidays: Closed
  • Services: Serving the growing Kitengela area, this branch offers comprehensive banking services, including property financing and business loans.

Additional Information

Digital Banking Services

Consolidated Bank of Kenya has embraced digital transformation to enhance customer convenience. Through its mobile banking app and online banking platform, customers can:

  • Access account balances and transaction history
  • Transfer funds locally and internationally
  • Pay bills and utilities
  • Apply for loans and track application status
    These services reduce the need for physical branch visits, aligning with Kenya’s growing fintech landscape.

Customer Support

For inquiries, complaints, or feedback, customers can contact the bank’s call center at +254 703 016 016 or via WhatsApp at +254 729 111 637. The toll-free number 0800 720 039 is also available. Alternatively, customers can email callcenter@consolidated-bank.com or visit the bank’s website for more details.

Commitment to Accessibility

Consolidated Bank’s branches in Nairobi are strategically located to serve both urban and peri-urban customers. The bank’s extended call center hours (7:00 AM to 7:00 PM on weekdays and 8:15 AM to 5:00 PM on weekends and public holidays) ensure that support is available beyond regular banking hours.

Consolidated Bank of Kenya remains a trusted financial institution in Nairobi County, offering accessible and reliable banking services through its seven branches. With a strong focus on customer satisfaction, digital innovation, and government-backed stability, the bank continues to serve a diverse clientele, from individuals to large corporations. Whether you’re in the heart of Nairobi’s CBD or in areas like Kitengela or Embakasi, Consolidated Bank’s branches are well-equipped to meet your financial needs. For further information, visit www.consolidated-bank.com or contact the nearest branch using the details provided above.

Sources: Consolidated Bank of Kenya Official Website (www.consolidated-bank.com), Business Radar (www.businessradar.co.ke)

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