List of KCB Bank Kenya Locations and Contacts in Nairobi County

Kenya Commercial Bank (KCB) is one of the largest and oldest financial institutions in Kenya, established in 1896. Headquartered in Nairobi, KCB operates over 200 branches across the country, with a significant presence in Nairobi County. Known for its comprehensive range of financial services, including savings accounts, loans, mortgages, credit cards, and mobile banking, KCB is a trusted partner for millions of Kenyans. This article provides a detailed list of KCB Bank Kenya branches in Nairobi County, along with their contact information and operating hours, to help customers locate and access banking services conveniently.

Overview of KCB Bank Kenya

KCB Bank Kenya Limited, licensed and regulated by the Central Bank of Kenya, is a leading financial services provider with an asset base exceeding KES 977.5 billion and a customer base of over 26.2 million. The bank offers a wide array of services, including personal and business banking, mortgage services, insurance, and digital banking solutions like mobile and internet banking. With its extensive network in Nairobi, KCB ensures accessibility for customers seeking financial solutions, from account openings to loan applications and investment advice.

KCB branches in Nairobi typically operate from Monday to Friday, 8:30 AM to 4:00 PM, and on Saturdays from 8:30 AM to 12:00 PM. Some branches may have extended hours or ATMs available for longer periods. Below is a comprehensive list of KCB branches in Nairobi County, including their physical addresses, contact details, and specific services where applicable.

KCB Branches in Nairobi County

1. KCB Kencom House (Head Office)

Address: Kencom House, Moi Avenue, P.O. Box 48400-00100, Nairobi
Telephone: +254 (20) 3270000, +254 (20) 2852000
Email: kcbhq@kcb.co.ke
Operating Hours: Monday–Friday: 8:30 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM; Closed on Sundays and public holidays
Services: Corporate banking, personal banking, mortgage services, foreign exchange, and customer care
Notes: This is the headquarters of KCB Bank Kenya, offering a full range of services and housing the main customer care center.

2. KCB Capital Centre

Address: Capital Centre, Mombasa Road, Nairobi
Telephone: +254 (20) 2287000
Email: contactcentre@kcb.co.ke
Operating Hours: Monday–Friday: 8:30 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM
Services: Personal and business banking, loan applications, and account management
Notes: Conveniently located along Mombasa Road, ideal for customers in the southern parts of Nairobi.

3. KCB Upper Hill

Address: KCB Centre, Upper Hill, Nairobi
Telephone: +254 (20) 2731814
Email: info@kcbgroup.com
Operating Hours: Monday–Friday: 8:30 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM
Services: Corporate banking, SME loans, and wealth management
Notes: This branch caters to businesses and high-net-worth individuals in the Upper Hill business district.

4. KCB Village Market

Address: Village Market, Gigiri, Nairobi
Telephone: +254 (20) 712087001
Email: villagemarket@kcbgroup.com
Operating Hours: Monday–Friday: 9:00 AM–6:00 PM; Saturday: 9:00 AM–2:00 PM; Closed on Sundays and public holidays
ATM Hours: Monday–Sunday: 6:00 AM–11:00 PM
Services: Retail banking, platinum banking, and foreign exchange services
Notes: Located in the upscale Village Market shopping complex, this branch serves the Gigiri and surrounding areas.

5. KCB Sarit Centre

Address: Sarit Centre, Westlands, Nairobi
Telephone: +254 (20) 2287000
Email: contactcentre@kcb.co.ke
Operating Hours: Monday–Friday: 8:30 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM
Services: Personal banking, mortgage services, and insurance products
Notes: Situated in the popular Sarit Centre, this branch is ideal for customers in Westlands.

6. KCB Westlands

Address: Woodvale Grove, Westlands, Nairobi
Telephone: +254 (711) 087001
Email: contactcentre@kcb.co.ke
Operating Hours: Monday–Friday: 8:30 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM
Services: Business banking, personal loans, and mobile banking support
Notes: A key branch for the Westlands business and residential community.

7. KCB Eastleigh

Address: Eastleigh, General Waruinge Street, Nairobi
Telephone: +254 (732) 187001
Email: contactcentre@kcb.co.ke
Operating Hours: Monday–Friday: 8:30 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM
Services: Retail banking, SME loans, and money transfer services
Notes: Serves the vibrant Eastleigh business community, with a focus on small and medium enterprises.

8. KCB Moi Avenue

Address: Moi Avenue, Opposite Bazar Plaza, Nairobi
Telephone: +254 (20) 2287000
Email: contactcentre@kcb.co.ke
Operating Hours: Monday–Friday: 8:30 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM
Services: General banking, mortgage services, and customer support
Notes: Located in Nairobi’s central business district, this branch is easily accessible for downtown customers.

9. KCB Nairobi Environs

Address: Various locations in Nairobi’s outskirts (e.g., Ngong Road, Thika Road)
Telephone: +254 (711) 087001
Email: contactcentre@kcb.co.ke
Operating Hours: Monday–Friday: 8:30 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM
Services: Personal banking, business loans, and agency banking
Notes: This includes multiple branches in Nairobi’s surrounding areas, such as Karen and Thika Road.

10. KCB Prestige Branch (Riverside)

Address: Riverside Drive, Nairobi
Telephone: +254 (20) 2287000
Email: contactcentre@kcb.co.ke
Operating Hours: Monday–Friday: 8:30 AM–4:00 PM; Saturday: 8:30 AM–12:00 PM
Services: Platinum banking, wealth management, and personalized financial solutions
Notes: A specialized branch offering premium services for high-net-worth clients.

Contacting KCB Bank Kenya

For general inquiries or customer support, KCB provides several contact options:

Email: contactcentre@kcb.co.ke
Telephone: +254 (711) 087001, +254 (732) 187001, +254 (20) 2287000
WhatsApp: +254 (711) 087087
SMS: 22522
Website: ke.kcbgroup.com
Contact Centre Hours: Available 24/7

Customers can also use the KCB Branch Locator on the official website to find the nearest branch or ATM. The locator provides detailed directions and additional branch-specific information.

Services Offered at KCB Branches

KCB branches in Nairobi offer a wide range of services tailored to individual and business needs:

Personal Banking: Savings accounts, current accounts, fixed deposits, and debit/credit cards.
Business Banking: SME loans, overdraft facilities, and asset-based finance.
Mortgage Services: Affordable housing loans, commercial mortgages, and property financing.
Digital Banking: Mobile banking (KCB App, Vooma), internet banking, and money transfer services (e.g., Western Union, PesaLink).
Insurance: Life, health, and asset protection through KCB Bancassurance.
Investment Services: Financial advisory and wealth management for high-net-worth clients.
Foreign Exchange: Forex services for international transactions.

Additional Notes

Operating Hours: Most branches operate from 8:30 AM to 4:00 PM on weekdays and 8:30 AM to 12:00 PM on Saturdays. ATMs may have extended hours, such as at Village Market (6:00 AM–11:00 PM). Always confirm specific branch hours, as they may vary.
Accessibility: KCB’s extensive network ensures that customers in both urban and suburban areas of Nairobi have access to banking services. The bank’s ATMs and agents complement branch services for added convenience.
Customer Support: For immediate assistance, the 24/7 contact center is highly responsive. Customers can also visit branches for in-person support or use digital platforms for routine transactions.
Branch Locator: For the most up-to-date branch information, visit ke.kcbgroup.com and use the branch locator tool.

KCB Bank Kenya’s extensive network in Nairobi County ensures that customers have convenient access to a wide range of financial services, from personal banking to specialized mortgage and investment solutions. With over 200 branches nationwide, including numerous locations in Nairobi, KCB remains a leader in the Kenyan banking sector. Whether you’re in the central business district, Westlands, or the outskirts like Ngong Road, there’s a KCB branch nearby to meet your needs. For further details or to locate a specific branch, visit the KCB website or contact the 24/7 customer care center.