List of I&M Bank Kenya Locations and Contacts in Nairobi County

I&M Bank Kenya, a leading commercial bank in East Africa, has a strong presence in Nairobi County, offering a wide range of banking services to individuals, businesses, and corporations. With its headquarters in Nairobi and a network of branches across the county, I&M Bank is committed to providing convenient, innovative, and customer-focused financial solutions. This article provides a comprehensive list of I&M Bank Kenya branches in Nairobi County, including their locations, contact details, and additional information to help customers access banking services.

Overview of I&M Bank Kenya

Founded in 1974 as Investments & Mortgages Limited, I&M Bank evolved into a fully-fledged commercial bank in 1996. It is a subsidiary of I&M Holdings Limited, a publicly listed company on the Nairobi Securities Exchange (NSE). The bank is known for its innovative products, such as the I&M Bank On The Go (OTG) app, and its commitment to financial inclusion and sustainability. As of 2025, I&M Bank operates over 49 branches in Kenya, with a significant number located in Nairobi County, each equipped with 24-hour ATMs for customer convenience.

I&M Bank Branches in Nairobi County

Below is a detailed list of I&M Bank Kenya branches in Nairobi County, including their physical addresses, contact numbers, and operating hours where available. Note that operating hours may vary, and customers are advised to check the bank’s official website (www.imbankgroup.com) for the latest branch schedules.

1. Kenyatta Avenue Branch

Location: I&M Bank Tower, Kenyatta Avenue, Nairobi
Contact: +254 20 322 1000, +254 719 088 000, +254 732 100 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: Located in the heart of Nairobi’s central business district, this branch serves as the bank’s flagship location and is housed in the iconic I&M Bank Tower. It offers a full range of corporate and retail banking services.

2. 2nd Ngong Avenue Branch

Location: I&M Bank House, 2nd Ngong Avenue, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: Situated near the central business district, this branch caters to both personal and business banking needs, with a focus on premium customer services.

3. Biashara Street Branch

Location: Ansh Plaza, Biashara Street, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: This branch is ideal for customers in the bustling Biashara Street area, offering convenient access to banking services and ATMs.

4. Sarit Centre Branch

Location: 1st Floor, Sarit Centre, Westlands, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM; Saturday, 9:00 AM – 1:00 PM
Details: Located in the popular Sarit Centre shopping complex, this branch serves the Westlands community and provides extended hours on Saturdays.

5. Sarit Centre Select Branch

Location: Sarit Centre New Wing, Lower Ground Floor, Westlands, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: This specialized branch focuses on premium banking services for high-net-worth individuals and corporate clients.

6. Karen Branch

Location: Karen Office Park, Langata Road, Karen, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: Serving the affluent Karen neighborhood, this branch offers personalized banking solutions and is equipped with a 24-hour ATM.

7. Industrial Area Branch

Location: KCC Building, Changamwe Road, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: Catering to businesses in Nairobi’s industrial hub, this branch provides corporate banking and trade finance services.

8. Langata Link Branch

Location: Langata Link Complex, Langata South Road, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: This branch serves residents and businesses in the Langata area, offering a range of retail and digital banking services.

9. Valley Arcade Branch

Location: Kenol Kobil Station, Gitanga Road, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: Located in the Valley Arcade area, this branch provides convenient banking for nearby residents and businesses.

10. Panari Sky Centre Branch

Location: Nairobi-Mombasa Road, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: Positioned near the Panari Hotel, this branch serves customers along the Nairobi-Mombasa Road corridor.

11. One Park Branch

Location: 1 Park Avenue, Ground Floor (Junction of 1st Parklands and Limuru Road), Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: This branch, located at the bank’s new headquarters, offers modern banking facilities and serves as a key hub for corporate clients.

12. Wilson Airport Branch

Location: Pewin House, Wilson Airport, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: Catering to businesses and individuals near Wilson Airport, this branch provides specialized banking services.

13. Ongata Rongai Branch

Location: First Floor, Maasai Mall, Ongata Rongai, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: Serving the growing Ongata Rongai area, this branch offers retail banking and ATM services.

14. Gateway Mall Branch

Location: Gateway Mall, Mombasa Road, opposite Syokimau Railway Station, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: This branch serves customers along Mombasa Road, particularly those near Syokimau.

15. Garden City Mall Branch

Location: Garden City Mall, Thika Road, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM; Saturday, 9:00 AM – 1:00 PM
Details: Located in the popular Garden City Mall, this branch provides banking services to Thika Road residents and shoppers.

16. Village Market Branch

Location: Village Market Shopping Complex, New Wing, 1st Floor, Limuru Road, Nairobi
Contact: +254 20 322 1000, +254 719 088 000
Email: customercare@imbank.co.ke
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Details: This branch serves the upscale Gigiri area, offering premium banking services to residents and expatriates.

Additional Contact Information

For customers unable to visit a branch, I&M Bank provides several alternative contact options:

24-Hour Call Centre: +254 719 088 000, +254 20 322 1000, +254 732 100 000, +254 800 721 088 (toll-free)
Email: customercare@imbank.co.ke, callcentre@imbank.co.ke
Postal Address: I&M Bank, P.O. Box 30238-00100, Nairobi, GPO, Kenya
Website: www.imbankgroup.com
Social Media: Follow @IMFoundationKE on social platforms for updates and customer support.

ATM and Digital Banking Services

All I&M Bank branches in Nairobi County are equipped with 24-hour ATMs, allowing customers to withdraw cash, check balances, and perform other transactions outside regular banking hours. Customers can also use the I&M Bank OTG app for mobile banking, including account openings, loan applications, and real-time transaction alerts. The bank’s commitment to digital innovation ensures seamless access to banking services.

To locate the nearest ATM, visit the ATM locator on the I&M Bank website or contact the call centre.

Recent Developments

In 2024, I&M Bank announced plans to open 20 new branches across Kenya, including three in Nairobi County, as part of its retail expansion strategy. This initiative aims to enhance financial inclusion and extend the bank’s reach to underserved areas. The bank has also introduced sustainable practices, such as upcycled shipping container branches, aligning with its green building agenda.

I&M Bank Kenya’s extensive network of branches in Nairobi County reflects its commitment to providing accessible and innovative banking services. With strategically located branches, 24-hour ATMs, and robust digital platforms, the bank caters to a diverse customer base, from individuals to large corporations. For the most up-to-date information on branch locations, operating hours, or services, customers are encouraged to visit www.imbankgroup.com or contact the 24-hour call centre at +254 719 088 000.