List of Habib Bank Locations and Contacts in Nairobi County

Habib Bank AG Zurich (HBZ) is a Swiss-based financial institution with a rich history of providing banking services globally, including in Kenya, where it has been operational since 1978. Renowned for its customer-centric approach, HBZ offers a wide array of financial products, including personal and business banking, digital banking solutions, and specialized accounts tailored to diverse customer needs. In Nairobi County, the bank operates three strategically located branches, ensuring accessibility for residents and businesses alike. This article provides a comprehensive overview of Habib Bank AG Zurich’s branch locations, contact details, and services available in Nairobi County, based on the most recent and reliable information.

Overview of Habib Bank AG Zurich in Kenya

Habib Bank AG Zurich began its operations in Kenya over four decades ago and has grown to become a trusted name in the financial sector. With four branches nationwide—three in Nairobi County and one in Mombasa—HBZ combines modern banking technology with traditional values to deliver personalized and secure financial solutions. The bank caters to individuals, small and medium-sized enterprises (SMEs), and corporate clients, offering products such as savings accounts, current accounts, fixed deposits, loans, trade finance, and digital banking platforms. In 2024, HBZ was recognized as the “Digital Banker of the Year” at the Africa Fintech Forum and secured the position of Best Bank in Tier III (1st Runners-Up) at the Think Business Banking Awards, underscoring its commitment to innovation and excellence.

In Nairobi County, HBZ’s branches are located in key commercial and business districts, making them easily accessible for customers seeking banking services. Below is a detailed list of the three branches, including their addresses, contact information, and services offered.

Habib Bank AG Zurich Branches in Nairobi County

1. Nairobi Branch (Head Office)

Address: Habib House, Koinange Street, Nairobi, Kenya
Postal Address: P.O. Box 30584, 00100 GPO, Nairobi, Kenya
Telephone: +254 20 340 351, +254 20 221 1937, +254 20 224 7813
Mobile: +254 722 208 053, +254 734 600 629
Fax: +254 20 340 352
Email: info.ke@habibbank.com
Operating Hours: Monday to Friday, 9:00 AM to 3:00 PM; Saturday, 9:00 AM to 12:00 PM; Closed on Sundays and public holidays
SWIFT Code: HBZUKENA
Branch Code: 63000

Overview and Services:
The Nairobi Branch, located on Koinange Street in the heart of Nairobi’s Central Business District (CBD), serves as the head office for Habib Bank AG Zurich in Kenya. This branch is the primary hub for all banking operations and offers a full suite of services, including:

Personal Banking: Current accounts, savings accounts, fixed deposit accounts, and the Gem Minor Account for young savers.
Business Banking: SME accounts, corporate accounts, trade finance, and overdraft facilities.
Digital Banking: Internet banking, mobile banking, and card services (debit and credit cards).
Specialized Accounts: The Emerald Women’s Account, designed to empower women with tailored financial solutions.
Foreign Exchange and International Banking: Currency exchange, wire transfers, and trade finance services for import and export businesses.

The Nairobi Branch is equipped with modern facilities, including ATMs for cash withdrawals and deposits, and offers personalized customer service to meet the needs of both individual and corporate clients. Its central location makes it ideal for customers in the CBD and surrounding areas.

2. Westlands Branch

Address: Sarit Centre, Lower Ground Floor, Westlands, Nairobi, Kenya
Postal Address: P.O. Box 30584, 00100 GPO, Nairobi, Kenya
Telephone: +254 20 374 8928, +254 20 374 1434
Mobile: +254 722 208 054, +254 734 600 630
Fax: +254 20 374 1435
Email: info.ke@habibbank.com
Operating Hours: Monday to Friday, 9:00 AM to 3:00 PM; Saturday, 9:00 AM to 12:00 PM; Closed on Sundays and public holidays
SWIFT Code: HBZUKENA
Branch Code: 63002

Overview and Services:
Located in the bustling commercial hub of Westlands at the Sarit Centre, this branch caters to the affluent and business-oriented clientele in Nairobi’s upscale neighborhoods. The Westlands Branch offers the same comprehensive range of services as the head office, with a focus on convenience for customers in Westlands, Parklands, and nearby areas. Key services include:

Personal Banking: High-yield savings accounts, personal loans, and mortgage facilities.
Business Banking: Business loans, trade finance, and cash management solutions for SMEs and corporates.
Digital Banking: Access to HBZ’s mobile app and online banking platform for seamless transactions.
ATM Services: 24/7 ATM access for cash withdrawals, balance inquiries, and deposits.

The branch’s location in the Sarit Centre, a popular shopping and business destination, ensures easy access for customers, with ample parking and a secure banking environment.

3. Ngara Branch

Address: Murang’a Road, Opposite Fig Tree, Ngara, Nairobi, Kenya
Postal Address: P.O. Box 30584, 00100 GPO, Nairobi, Kenya
Telephone: +254 20 268 4050, +254 20 268 4051
Mobile: +254 722 208 055, +254 734 600 631
Fax: +254 20 268 4052
Email: info.ke@habibbank.com
Operating Hours: Monday to Friday, 9:00 AM to 3:00 PM; Saturday, 9:00 AM to 12:00 PM; Closed on Sundays and public holidays
SWIFT Code: HBZUKENA
Branch Code: 63001

Overview and Services:
The Ngara Branch, situated along Murang’a Road, serves customers in the Ngara, Parklands, and Eastleigh areas, as well as those in nearby commercial and residential neighborhoods. This branch is designed to provide accessible banking services to a diverse customer base, including small business owners and individual clients. Services offered include:

Personal Banking: Savings and current accounts, personal loans, and fixed deposits.
Business Banking: Trade finance, business loans, and overdraft facilities for SMEs.
Digital Banking: Online and mobile banking for convenient account management.
ATM Services: On-site ATMs for cash withdrawals and other transactions.

The Ngara Branch is particularly convenient for customers in the northern parts of Nairobi, offering a welcoming environment and efficient service delivery.

Additional Contact Information

For general inquiries or issues that cannot be resolved at the branch level, customers can reach out to Habib Bank AG Zurich’s centralized customer service:

Customer Service Hotline: +254 20 340 351, +254 722 208 053
Email: info.ke@habibbank.com
Website: www.habibbank.com
Head Office Address: Habib House, Koinange Street, P.O. Box 30584, 00100 GPO, Nairobi, Kenya

The bank’s website provides additional resources, including online banking registration, product details, and downloadable forms for account opening and other services.

Services and Features Across All Nairobi Branches

Habib Bank AG Zurich’s Nairobi branches are equipped to offer a consistent and high-quality banking experience. Key features include:

Digital Banking: HBZ’s mobile app and internet banking platform allow customers to perform transactions, check balances, and manage accounts remotely.
Specialized Accounts: The Gem Minor Account encourages savings for children, while the Emerald Women’s Account offers tailored benefits for women, such as preferential loan rates and financial advisory services.
Trade Finance: HBZ is a leader in trade finance, supporting businesses with letters of credit, guarantees, and foreign exchange services.
ATM Network: All branches feature 24/7 ATMs that support Visa and Mastercard transactions, ensuring round-the-clock access to funds.
Customer Support: Each branch offers dedicated customer service teams to assist with account inquiries, loan applications, and other banking needs.

Accessibility and Customer Experience

All three Nairobi branches are strategically located in areas with high foot traffic and easy access via public and private transport. The Nairobi Branch in the CBD is ideal for customers in the city center, while the Westlands Branch caters to those in upscale and commercial districts. The Ngara Branch serves a diverse clientele in the northern parts of Nairobi, including small business owners and residents.

HBZ emphasizes customer satisfaction, with trained staff available to provide personalized assistance. The bank’s operating hours (Monday to Friday, 9:00 AM to 3:00 PM, and Saturday, 9:00 AM to 12:00 PM) are designed to accommodate working professionals, while the availability of digital banking ensures customers can manage their finances outside regular hours.

Habib Bank AG Zurich’s three branches in Nairobi County—Nairobi (Head Office), Westlands, and Ngara—provide comprehensive banking solutions tailored to the needs of individuals, businesses, and corporate clients. With a focus on innovation, as evidenced by its 2024 awards, and a commitment to customer service, HBZ remains a trusted choice for banking in Nairobi. Customers can visit any of these branches or contact them via phone or email for assistance with account openings, loans, trade finance, or digital banking services. For the latest updates or additional information, visit www.habibbank.com or contact the customer service hotline.