Guaranty Trust Bank ( GTBank Kenya ) Locations and Contacts in Nairobi County

List of Guaranty Trust Bank Locations and Contacts in Nairobi County

Guaranty Trust Bank (Kenya) Ltd, commonly referred to as GTBank Kenya, is a prominent commercial bank in Kenya and a subsidiary of the Nigerian-based Guaranty Trust Bank Plc. Established in Kenya in 1995, GTBank has grown to become one of the 42 licensed commercial banks in the country, offering a wide range of services including personal banking, business banking, corporate banking, private banking, and treasury services. With its head office in Nairobi and a network of branches across the country, GTBank is known for its customer-centric approach, professionalism, and innovative digital banking solutions. This article provides a comprehensive list of GTBank branches in Nairobi County, including their locations, contact details, and key services offered.

Overview of Guaranty Trust Bank in Kenya

GTBank Kenya began its operations on January 13, 1995, initially as a Non-Banking Financial Institution (NBFI) under the name Finance International Limited, later renamed Finance Institution of Africa (FINA). Following regulatory changes by the Central Bank of Kenya in 1995, the institution transitioned into a fully licensed commercial bank. Headquartered in Lagos, Nigeria, GTBank Plc operates in multiple African countries and the United Kingdom, with over 200 branches globally. In Kenya, GTBank maintains nine branches, four of which are located in Nairobi County, serving a diverse clientele with products tailored for individuals, SMEs, and corporate entities. As of December 2022, the bank’s total assets were valued at KES 54.23 billion, with a profitability of KES 753.29 million.

GTBank Kenya emphasizes a culture of excellence, guided by its “Orange Rules,” which prioritize professionalism, ethics, integrity, and superior customer service. The bank’s services include savings and current accounts, loans, trade finance, foreign exchange, and digital banking platforms like mobile and internet banking. Below is a detailed list of GTBank branches in Nairobi County, complete with their addresses, contact information, and operational details.

GTBank Branches in Nairobi County

1. Head Office Branch (Westlands)

  • Location: Plot 1870, Woodvale Close, Westlands, Nairobi, Kenya
  • Postal Address: P.O. Box 20613 - 00200, Nairobi
  • Telephone: +254 20 3284000, +254 20 3284390, +254 703 084000, +254 703 084390/1
  • Email: kycustomercare@gtbank.com
  • Operating Hours: Monday to Friday: 8:30 AM – 4:30 PM; Saturday: 9:00 AM – 1:00 PM; Closed on Sundays and public holidays
  • Services Offered:
    • Personal banking (savings accounts, current accounts, fixed deposits)
    • Business banking (SME loans, trade finance)
    • Corporate banking (treasury services, foreign exchange)
    • Digital banking (mobile banking, internet banking)
    • Private banking for high-net-worth individuals
  • Description: The Head Office Branch in Westlands serves as the central hub for GTBank’s operations in Kenya. Located in the bustling business district of Westlands, this branch is easily accessible and offers a full suite of banking services. It is equipped with ATMs for cash withdrawals and deposits, and customers can access personalized financial advice from dedicated relationship managers.

2. Karen Branch

  • Location: Africa Reit House, Africa Reit Lane, Next to The Hub Mall, Karen, Nairobi, Kenya
  • Postal Address: P.O. Box 20613 - 00200, Nairobi
  • Telephone: +254 20 3284000, +254 703 084000
  • Email: kycustomercare@gtbank.com
  • Operating Hours: Monday to Friday: 8:30 AM – 4:30 PM; Saturday: 9:00 AM – 1:00 PM; Closed on Sundays and public holidays
  • Services Offered:
    • Personal banking (savings accounts, loans, credit cards)
    • Business banking (overdrafts, business accounts)
    • Digital banking services
    • ATM services
  • Description: Situated in the affluent Karen suburb, this branch caters to both individual and business clients in one of Nairobi’s upscale residential and commercial areas. Its proximity to The Hub Mall makes it convenient for customers seeking banking services while shopping or conducting business. The branch is known for its efficient service delivery and customer-friendly environment.

3. Industrial Area Branch

  • Location: Bamburi Road, Off Enterprise Road, Nairobi, Kenya
  • Postal Address: P.O. Box 20613 - 00200, Nairobi
  • Telephone: +254 20 3284000, +254 703 084000
  • Email: kycustomercare@gtbank.com
  • Operating Hours: Monday to Friday: 8:30 AM – 4:30 PM; Saturday: 9:00 AM – 1:00 PM; Closed on Sundays and public holidays
  • Services Offered:
    • Corporate banking (trade finance, working capital loans)
    • SME banking (business loans, account management)
    • Personal banking (savings and current accounts)
    • ATM and digital banking services
  • Description: The Industrial Area Branch is strategically located to serve businesses and individuals in Nairobi’s industrial hub. This branch specializes in corporate and SME banking, offering tailored financial solutions for businesses operating in manufacturing, logistics, and trade. The branch is equipped with modern facilities to handle high-volume transactions.

4. Ngong Road Branch

  • Location: Piedmont Plaza, Ngong Road, Nairobi, Kenya
  • Postal Address: P.O. Box 20613 - 00200, Nairobi
  • Telephone: +254 20 3284000, +254 703 084000
  • Email: kycustomercare@gtbank.com
  • Operating Hours: Monday to Friday: 8:30 AM – 4:30 PM; Saturday: 9:00 AM – 1:00 PM; Closed on Sundays and public holidays
  • Services Offered:
    • Personal banking (savings accounts, personal loans)
    • Business banking (SME financing, trade services)
    • Digital banking (mobile app, online banking)
    • ATM services
  • Description: Located along the busy Ngong Road, this branch serves a diverse clientele, including residents and businesses in the surrounding areas. The branch offers a welcoming atmosphere and efficient services, with a focus on digital banking solutions to meet the needs of tech-savvy customers. Its central location makes it easily accessible for those traveling along Ngong Road.

Additional Contact Information

For general inquiries, complaints, or feedback, customers can reach GTBank Kenya through the following channels:

Customers are advised to be cautious of fraudulent websites or parties posing as GTBank. Personal and financial details should only be shared through official GTBank channels.

Services and Features of GTBank Kenya

GTBank Kenya offers a comprehensive range of banking products and services designed to meet the needs of its diverse customer base. Key offerings include:

  • Personal Banking: Savings accounts, current accounts, fixed deposits, personal loans, and credit cards.
  • Business Banking: SME loans, overdrafts, trade finance, and business accounts tailored for small and medium enterprises.
  • Corporate Banking: Treasury services, foreign exchange, and customized financial solutions for large corporations.
  • Digital Banking: A robust mobile banking app and internet banking platform for convenient account management, bill payments, and transfers.
  • Private Banking: Exclusive services for high-net-worth individuals, including wealth management and investment advisory.
  • ATM Services: Available at all branches for cash withdrawals, deposits, and balance inquiries.

The bank’s commitment to innovation is evident in its digital banking platforms, which allow customers to perform transactions seamlessly from anywhere. GTBank’s mobile app, in particular, is highly rated for its user-friendly interface and robust security features.

Why Choose GTBank Kenya?

GTBank Kenya stands out for its customer-centric approach, guided by its “Orange Rules” philosophy, which emphasizes superior service delivery and ethical banking practices. The bank’s branches in Nairobi County are strategically located to ensure accessibility for both urban and suburban customers. With a strong focus on digital transformation, GTBank offers cutting-edge online and mobile banking solutions, making it a preferred choice for tech-savvy individuals and businesses. Additionally, the bank’s affiliation with the broader GTBank Plc network provides access to international banking services, facilitating cross-border transactions for clients with global interests.

Guaranty Trust Bank (Kenya) Ltd operates four branches in Nairobi County, located in Westlands, Karen, Industrial Area, and Ngong Road. Each branch is equipped to provide a full range of banking services, from personal and business banking to corporate and digital solutions. With a strong emphasis on customer satisfaction, innovation, and accessibility, GTBank Kenya continues to be a trusted financial partner for individuals and businesses in Nairobi and beyond. For more information or assistance, customers can contact the bank through the provided phone numbers, email, or visit any of the listed branches during operating hours.

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