List of Family Bank Locations and Contacts in Nairobi County

Family Bank Limited, one of Kenya’s leading commercial banks, has established a strong presence in Nairobi County, offering a wide range of financial services tailored to individuals, small and medium-sized enterprises (SMEs), and corporate clients. Since its inception as Family Finance Building Society in 1984, Family Bank has grown significantly, becoming a fully-fledged commercial bank in May 2007. Regulated by the Central Bank of Kenya (CBK) and a member of the Kenya Deposit Insurance Corporation, the bank is renowned for its innovative approach, including being the first in Kenya to introduce paperless banking through smart card technology. As of December 2023, Family Bank’s total assets were valued at Kshs 142.4 billion, with a deposit base of Kshs 102.6 billion, and it operates over 90 branches nationwide, many of which are strategically located in Nairobi County.

This article provides a comprehensive list of Family Bank branches in Nairobi County, including their physical locations, contact details, and operating hours, to help customers easily access banking services. The information is sourced from reliable online resources and official bank channels to ensure accuracy.

Family Bank Branches in Nairobi County

Below is a detailed list of Family Bank branches in Nairobi County, including their addresses, contact numbers, and operating hours. The branches are strategically located across key commercial and residential areas to ensure accessibility for all customers.

  1. Family Bank Head Office (Family Bank Towers)
    • Location: Family Bank Towers, Muindi Mbingu Street / Moktar Daddar Street, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: +254 703 095 445, +254 703 095 000
    • Email: customerservice@familybank.co.ke
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
      • Corporate: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
    • Services: This is the bank’s headquarters, offering a full range of services, including retail banking, corporate banking, SME loans, mobile banking (PesaPap), and customer support.
  2. Sonalux Branch
    • Location: Sonalux House, Moi Avenue, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: 020 341229, 020 341230, 020 341231
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
      • Corporate: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
    • Services: Located in the heart of Nairobi’s CBD, this branch serves a high volume of customers with services like savings accounts, loans, and digital banking.
  3. JKIA Branch
    • Location: 4th Season Centre Building, Jomo Kenyatta International Airport (JKIA), Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: +254 703 095 445, +254 703 095 000
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
    • Services: Catering to travelers and businesses near the airport, this branch offers foreign exchange services, instant loans, and mobile banking support.
  4. Kenyatta Avenue Branch
    • Location: Pan Africa House, Kenyatta Avenue, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: 0724 255731, 0752 240259
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
      • Corporate: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
    • Services: A key branch in the CBD, offering SME financing, savings accounts, and PesaPap mobile banking services.
  5. Ngara Branch
    • Location: Family Bank Building, Park Road, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: 020 6768541
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
    • Services: This branch serves the Ngara community with retail banking, loans, and digital banking solutions.
  6. Dagoretti Branch
    • Location: Family Bank Building, Dagoretti Corner, off Naivasha Road, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: 020 2321282, 020 50495
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
    • Services: Focused on retail and SME customers in Dagoretti, offering tailored loan products and savings accounts.
  7. Donholm Branch
    • Location: Caltex Petrol Station, Outer Ring Road, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: 020 785372
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
    • Services: Provides convenient banking for Donholm residents, including mobile banking and SME credit facilities.
  8. Utawala Branch
    • Location: Family Bank Building, along Eastern Bypass, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: +254 703 095 445, +254 703 095 000
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
      • Corporate: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
    • Services: Serves the growing Utawala community with retail banking, loans, and digital banking services.
  9. Family Bank Towers Retail Branch
    • Location: Muindi Mbingu Street / Moktar Daddar Street, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: +254 703 095 445, +254 703 095 000
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 12:30 PM
    • Services: A retail-focused branch at the headquarters, offering personal banking and customer support.
  10. KTDA Retail Branch
    • Location: KTDA Plaza, Moi Avenue, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: 0726 610435, 020 2241852
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
    • Services: Located in the CBD, this branch offers retail banking, savings accounts, and mobile banking services.
  11. Gateway Mall Branch
    • Location: Gateway Mall, Mombasa Road, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: +254 703 095 445, +254 703 095 000
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
    • Services: Caters to customers along Mombasa Road with retail banking and loan services.
  12. Kariobangi Branch
    • Location: Kariobangi Light Industries, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: 020 2364257
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
      • Corporate: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
    • Services: Serves the Kariobangi community with retail banking, SME loans, and digital banking.
  13. Gikomba Area 42 Branch (Pumwani/Majengo)
    • Location: Pumwani (Majengo), Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: 020 6768541
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 3:30 PM; Saturdays 8:00 AM – 12:00 PM
    • Services: Focused on retail banking for the Gikomba and Majengo areas, offering savings and loan products.
  14. Gikomba Branch
    • Location: Mt. Kenya Building, New Pumwani Road, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: 0703 095445
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
    • Services: Provides banking services to the bustling Gikomba market area, including mobile banking and SME financing.
  15. City Hall Annex Branch
    • Location: City Hall Annex, City Hall Way, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: +254 703 095 445, +254 703 095 000
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
    • Services: Located near City Hall, this branch offers retail banking and customer support services.
  16. Tom Mboya Branch
    • Location: Nipuil Shah Building, Tom Mboya Street, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: +254 703 095 445, +254 703 095 000
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
      • Corporate: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
    • Services: Serves customers in the CBD with retail and corporate banking solutions.
  17. Cargen House Branch
    • Location: Cargen House, Moi Avenue, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: +254 703 095 445, +254 703 095 000
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
      • Corporate: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
    • Services: Offers a range of banking services, including loans and savings accounts, in the CBD.
  18. River Road Branch
    • Location: Fifty Investment Building, Ronald Ngara – River Road Junction, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: +254 703 095 445, +254 703 095 000
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
      • Corporate: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
    • Services: Caters to businesses and individuals in the River Road area with retail and SME banking.
  19. Laptrust House Branch
    • Location: Laptrust House, Haile Selassie Road, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: +254 703 095 445, +254 703 095 000
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
      • Corporate: Weekdays 8:00 AM – 5:00 PM; Saturdays 8:00 AM – 1:00 PM
    • Services: Provides banking services to customers along Haile Selassie Road, including loans and mobile banking.
  20. Kasarani Branch
    • Location: Family Bank Building, Kasarani Mwiki Road, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: +254 703 095 445, +254 703 095 000
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
    • Services: Serves the Kasarani community with retail banking, loans, and digital banking solutions.
  21. Kahawa West Branch
    • Location: Kahawa West House, along Kamiti Road, Nairobi
    • Postal Address: P.O. Box Kahawa West, Nairobi
    • Contacts: +254 703 095 445, +254 703 095 000
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
    • Services: Offers banking services to the Kahawa West community, including savings accounts and SME loans.
  22. Bishop Magua Branch
    • Location: Bishop Magua House, Biashara Street, Nairobi
    • Postal Address: P.O. Box 74145-00200, Nairobi
    • Contacts: +254 703 095 445, +254 703 095 000
    • Operating Hours:
      • Retail: Weekdays 8:00 AM – 4:00 PM; Saturdays 8:00 AM – 12:00 PM
    • Services: Provides retail banking and SME financing in the Biashara Street area.

Additional Information

Customer Support

For inquiries or complaints, customers can contact Family Bank’s customer care team via:

Family Bank is committed to resolving customer issues promptly, with a promise to acknowledge complaints within the same day and provide updates every seven days for issues requiring longer resolution times.

Digital Banking

Family Bank’s PesaPap mobile banking app allows customers to access services such as fund transfers, loan applications, and bill payments from anywhere. To enroll, customers can visit any branch or download the app and sign in with their Family Bank Internet Banking credentials.

Branch Finder

Customers can locate the nearest Family Bank branch, PesaPap agent, or ATM using the branch finder tool on the bank’s official website: familybank.co.ke.

Services Offered

Family Bank provides a wide range of services, including:

  • Retail Banking: Savings accounts, current accounts, and fixed deposit accounts.
  • SME Banking: Affordable credit facilities for small and medium-sized enterprises.
  • Corporate Banking: Tailored solutions for large businesses, including trade finance and insurance products.
  • Digital Banking: PesaPap mobile app and internet banking for seamless transactions.
  • Loans: Salary advances, business loans, and mortgage facilities.

Family Bank Limited has established a robust network of branches in Nairobi County, ensuring that residents and businesses have easy access to high-quality financial services. With over 20 branches strategically located across the county, from the bustling CBD to residential areas like Kasarani and Utawala, Family Bank continues to uphold its commitment to financial inclusion and innovation. For the most up-to-date information or to locate a specific branch, customers are encouraged to visit familybank.co.ke or contact the customer care team at +254 703 095 445.