Family Bank Branches and Locations in Nairobi
Family Bank Limited has established itself as one of Kenya’s leading commercial banks, with a robust network of branches strategically located throughout Nairobi. Since becoming a fully-fledged commercial bank in 2007, Family Bank has grown from a single branch in 1985 to over 90 branches nationwide, with more than 20 conveniently positioned across Nairobi County to serve the capital’s diverse banking needs.
Quick Reference: Family Bank Branches in Nairobi
| Branch Name | Operating Hours | Location | Contact |
|---|---|---|---|
| Family Bank Towers (HQ) | Mon-Fri: 8:00am – 5:00pm<br>Sat: 8:00am – 1:00pm | Muindi Mbingu Street/Moktar Daddar Street | +254 703 095 445 |
| Kenyatta Avenue | Mon-Fri: 8:00am – 8:00pm<br>Sat: 8:00am – 4:00pm | Pan Africa House, Kenyatta Avenue | 0724 255731 |
| Sonalux (Moi Avenue) | Mon-Fri: 8:00am – 4:00pm<br>Sat: 8:00am – 12:00pm | Sonalux House, Moi Avenue | 020 341229 |
| JKIA Branch | Mon-Fri: 8:00am – 4:00pm<br>Sat: 8:00am – 12:00pm | 4th Season Centre Building, JKIA | +254 703 095 445 |
| City Hall | Mon-Fri: 8:00am – 4:00pm<br>Sat: 8:00am – 12:00pm | City Hall Annex, City Hall Way | +254 703 095 000 |
| Kasarani | Mon-Fri: 8:00am – 4:00pm<br>Sat: 8:00am – 12:00pm | Family Bank Building, Kasarani Mwiki Road | 0708 086235 |
| Dagoretti | Mon-Fri: 8:00am – 4:00pm<br>Sat: 8:00am – 12:00pm | Dagoretti Corner, off Naivasha Road | 020 2321282 |
| Industrial Area | Mon-Fri: 8:00am – 5:00pm<br>Sat: 8:00am – 1:00pm | Kenol Petrol Station, Spine Road | +254 703 095 445 |
| Donholm | Mon-Fri: 8:00am – 5:00pm<br>Sat: 8:00am – 1:00pm | Caltex Petrol Station, Outer Ring Road | 020 785372 |
| Utawala | Mon-Fri: 8:00am – 5:00pm<br>Sat: 8:00am – 1:00pm | Family Bank Building, Eastern Bypass | +254 703 095 445 |
| Gateway Mall | Mon-Fri: 8:00am – 4:00pm<br>Sat: 8:00am – 12:00pm | Gateway Mall, Mombasa Road | +254 703 095 445 |
| KTDA Retail | Mon-Fri: 8:00am – 5:00pm<br>Sat: 8:00am – 1:00pm | KTDA Plaza, Moi Avenue | 0726 610435 |
| Kilimani | Mon-Fri: 8:00am – 8:00pm<br>Sat: 8:00am – 4:00pm | Yaya Kobil Petrol Station, Argwings Kodhek Road | +254 703 095 445 |
| Westlands | Mon-Fri: 8:00am – 4:30pm<br>Sat: 8:00am – 12:30pm | Pamstech House, Woodvale Grove | +254 703 095 445 |
| Kangemi | Mon-Fri: 8:00am – 5:00pm<br>Sat: 8:00am – 1:00pm | Kangemi Road, Opposite Saltes Supermarket | +254 703 095 000 |
| Ngara | Mon-Fri: 8:00am – 4:00pm<br>Sat: 8:00am – 12:00pm | Family Bank Building, Park Road | 020 6768541 |
| Kariobangi | Mon-Fri: 8:00am – 5:00pm<br>Sat: 8:00am – 1:00pm | Kariobangi Light Industries | 020 2364257 |
| Gikomba Area 42 | Mon-Fri: 8:00am – 3:30pm<br>Sat: 8:00am – 12:00pm | Pumwani (Majengo) | 020 6768541 |
| River Road | Mon-Fri: 8:00am – 5:00pm<br>Sat: 8:00am – 1:00pm | Mt. Kenya Building, New Pumwani Road | +254 703 095 445 |
| Kayole | Mon-Fri: 8:00am – 4:00pm<br>Sat: 8:00am – 12:00pm | Kayole Shopping Centre | +254 703 095 000 |
About Family Bank: A Brief Overview
Family Bank’s journey began in 1984 as Family Finance Building Society Limited, founded by Titus Muya who served as both chairman and CEO for the institution’s first 23 years. The transformation into a commercial bank in May 2007 marked a significant milestone, allowing the institution to expand its service offerings and reach more Kenyans with innovative banking solutions.
Today, Family Bank is regulated by the Central Bank of Kenya and is a proud member of the Kenya Deposit Insurance Corporation, ensuring that customer deposits are protected. The bank serves over 1.7 million customers across Kenya, with a particular focus on supporting small and medium-sized enterprises, which form the backbone of Kenya’s economy.
Strategic Locations Across Nairobi
Family Bank’s branch network in Nairobi has been carefully designed to ensure accessibility for all residents, whether they live in upscale neighborhoods, busy commercial districts, or growing residential areas on the city’s outskirts.
Central Business District (CBD): The heart of Nairobi’s banking activity is well-served by several Family Bank branches. The flagship Family Bank Towers on Muindi Mbingu Street houses both the head office and a retail branch, offering comprehensive corporate and retail banking services. Nearby, the Kenyatta Avenue and Sonalux branches cater to the thousands of professionals and businesses operating in the CBD, with extended hours at select locations to accommodate busy work schedules.
Eastlands and Eastern Bypass: Recognizing the rapid growth and development of Nairobi’s eastern corridor, Family Bank has established strong presence in areas like Donholm, Utawala, Kayole, and Kariobangi. These branches serve the vibrant communities and growing businesses in these densely populated neighborhoods, providing essential banking services closer to where people live and work.
Westlands and Kilimani: The upscale areas of Westlands and Kilimani, home to numerous multinational corporations, diplomatic missions, and affluent residents, are served by modern Family Bank branches offering premium banking experiences. The Kilimani branch notably operates extended hours, staying open until 8:00 pm on weekdays to serve busy professionals.
Airport and Gateway: The JKIA branch caters specifically to travelers and businesses operating in and around Kenya’s main international airport, offering convenient foreign exchange services and other travel-related banking needs. The Gateway Mall branch on Mombasa Road serves both retail shoppers and the many businesses along this crucial commercial corridor.
Extended Banking Hours for Modern Lifestyles
Understanding that traditional banking hours don’t always align with customers’ busy schedules, Family Bank has introduced extended operating hours at select branches. The Kenyatta Avenue, Kilimani, and Family Bank Towers Retail branches now operate from 8:00 am to 8:00 pm Monday through Friday, with Saturday hours extended to 4:00 pm.
This initiative reflects the bank’s commitment to customer convenience and recognition that modern lifestyles demand more flexible banking options. Whether you need to visit a branch before work, during lunch, or after office hours, these extended-hour locations ensure banking services are accessible when you need them.
Innovative Banking Services
Family Bank pioneered paperless banking in Kenya through its smart card technology, allowing customers to conduct transactions without filling out deposit or withdrawal slips. This innovation revolutionized the banking experience and set new standards for efficiency in the industry.
Today, the bank continues this tradition of innovation with PesaPap, a comprehensive mobile banking app that enables customers to access banking services from anywhere at any time. Through PesaPap, customers can transfer funds, apply for loans, pay bills, and perform numerous other transactions without visiting a physical branch.
Finding Your Nearest Branch
For customers seeking to locate the nearest Family Bank branch, ATM, or PesaPap agent, the bank provides several convenient options. The official Family Bank website at www.familybank.co.ke features a branch finder tool that allows you to search by location. Alternatively, customers can contact the customer care team at +254 703 095 445 or +254 703 095 000 for assistance in finding the most convenient branch.
Services Available at Nairobi Branches
Family Bank branches in Nairobi offer a comprehensive range of banking services designed to meet diverse customer needs. Retail banking services include various savings accounts, current accounts, and fixed deposit accounts tailored for individuals and families. The bank has built a strong reputation in SME banking, offering affordable credit facilities, business accounts, and financial advisory services to help small businesses grow and thrive.
Corporate banking services cater to larger businesses and organizations, providing sophisticated financial solutions including trade finance, treasury services, and corporate loans. Personal loans are available with competitive interest rates, and the bank’s PesaPap mobile loans offer quick access to credit for urgent needs.
For those planning for the future, Family Bank provides investment opportunities through fixed deposits and other savings products. Foreign exchange services are available at most branches, particularly useful at locations like JKIA and branches near international business centers.
Commitment to Financial Inclusion
Family Bank’s extensive branch network in Nairobi demonstrates its commitment to financial inclusion. By establishing branches in areas like Gikomba, Kariobangi, Kangemi, and Dagoretti, the bank ensures that banking services are accessible not just to the affluent but to all Nairob residents, including those in informal settlements and lower-income neighborhoods.
This approach aligns with Kenya’s national financial inclusion goals and Family Bank’s mission of supporting economic empowerment across all segments of society. The bank understands that providing convenient access to financial services is the first step toward helping individuals and businesses achieve their financial goals.
Digital Banking Alternatives
While the bank maintains an impressive physical presence across Nairobi, Family Bank also encourages customers to take advantage of digital banking channels. The PesaPap mobile app, internet banking platform, and agency banking network extend the bank’s reach far beyond its physical branches. Customers can perform most routine transactions through these digital channels, saving time and enjoying 24/7 banking convenience.
For those who prefer human interaction or need specialized services, the branch network remains readily available. The combination of physical branches and digital platforms provides customers with flexibility in how they choose to bank, ensuring that Family Bank meets the needs of both traditional and tech-savvy customers.
Looking Ahead
As Nairobi continues to grow and evolve, Family Bank remains committed to expanding its presence and improving its services. The bank regularly reviews its branch locations and operating hours to ensure they align with customer needs and population movements within the city.
Whether you’re an individual looking for personal banking services, an SME owner seeking business financing, or a corporate client requiring sophisticated financial solutions, Family Bank’s extensive network across Nairobi ensures that professional banking services are never far away. With competitive products, innovative technology, extended hours, and a customer-centric approach, Family Bank continues to live up to its motto: “With You For Life.”
For the most current information about branch locations, operating hours, or services, visit www.familybank.co.ke or contact the customer care team. The bank’s commitment to accessibility, innovation, and excellent customer service makes it a trusted partner for thousands of Nairobi residents and businesses navigating their financial journeys.
