Equity Bank Location and Contacts in Kwale County
Equity Bank Kenya Limited, a leading financial institution in Kenya, has established a strong presence in Kwale County, offering a range of banking services including retail banking, mobile banking, agency banking, and loan facilities. With its headquarters in Nairobi, the bank operates under the regulation of the Central Bank of Kenya and is known for its customer-centric approach, serving millions across East Africa. The following table provides a comprehensive list of Equity Bank branches in Kwale County, including their locations and contact details, to facilitate seamless banking for residents and businesses.
| Branch Name | Location | Contact Number | Services Offered |
|---|---|---|---|
| Diani Branch | Diani Beach Road, Ukunda, P.O. Box 124-80403, Kwale | +254 709 816 000 | Retail banking, SME loans, mobile banking, ATM services |
| Kwale Branch | Kwale Town, Opposite Kwale County Government Office, P.O. Box 135-80403, Kwale | +254 709 816 001 | Retail banking, microfinance, agency banking, cash management |
| Lunga Lunga Branch | Lunga Lunga, Near Lunga Lunga Market, P.O. Box 89-80402, Lunga Lunga | +254 709 816 002 | Retail banking, mobile money integration, loan facilities |
| Msambweni Branch | Msambweni Town, Along Mombasa-Lunga Lunga Road, P.O. Box 45-80404, Msambweni | +254 709 816 003 | Retail banking, SME loans, ATM services, diaspora banking |
Branch Details
Diani Branch
Located along the vibrant Diani Beach Road in Ukunda, the Diani Branch serves both residents and tourists in this popular coastal area. It is strategically positioned to cater to the growing business community and individuals seeking convenient banking services. The branch offers a variety of services, including retail banking, SME loans, and mobile banking through platforms like Equitel. Customers can also access ATM services for cash withdrawals and deposits. The branch operates from 8:30 AM to 4:00 PM on weekdays and 8:30 AM to 12:00 PM on Saturdays.
Kwale Branch
Situated in the heart of Kwale Town, opposite the Kwale County Government Office, this branch is a key financial hub for the local community. It focuses on financial inclusion, offering microfinance products and agency banking services to support small-scale traders and entrepreneurs. The branch is equipped to handle cash management for businesses and provides mobile banking solutions for seamless transactions. Operating hours are 8:30 AM to 4:00 PM on weekdays and 8:30 AM to 12:00 PM on Saturdays.
Lunga Lunga Branch
The Lunga Lunga Branch, located near the Lunga Lunga Market, serves the border town’s residents and businesses, facilitating cross-border trade with Tanzania. It provides retail banking, mobile money integration with platforms like M-Pesa, and loan facilities tailored for small and medium enterprises. The branch is designed to support the economic activities of this bustling market area, with operating hours from 8:30 AM to 4:00 PM on weekdays and 8:30 AM to 12:00 PM on Saturdays.
Msambweni Branch
Located along the Mombasa-Lunga Lunga Road in Msambweni Town, this branch caters to the growing population and businesses in the area. It offers a range of services, including retail banking, SME loans, and diaspora banking for customers with international financial needs. The branch also provides ATM services and supports mobile banking for convenient access to funds. It operates from 8:30 AM to 4:00 PM on weekdays and 8:30 AM to 12:00 PM on Saturdays.
Customer Support Information
Equity Bank Kenya is committed to providing accessible customer support. For inquiries, complaints, or assistance, customers can reach out through the main hotline or visit the nearest branch. The bank maintains an active presence on social media platforms for real-time engagement:
- Main Hotline: +254 763 000 000
- Facebook: Equity Bank Kenya
- X (formerly Twitter): @KeEquityBank
- LinkedIn: Equity Bank Limited
- Instagram: @equitygroup
For specific branch-related queries, customers are encouraged to contact the respective branch using the phone numbers provided in the table above. Additionally, Equity Bank’s official website (www.equitygroupholdings.com) offers a comprehensive list of services, branch codes, and additional contact options. The bank’s swift code for international transactions is EQBLKENA, and the general bank code is 68, which should be used for accurate transaction routing.
Importance of Branch Codes
Each Equity Bank branch in Kwale County is identified by a unique five-digit branch code, with the first two digits (68) representing the bank’s code and the last three digits specifying the branch. These codes are essential for:
- Bank Transfers: Ensuring accurate routing of funds for local and international transactions.
- Direct Deposits: Facilitating correct allocation of funds to specific accounts, especially for corporate clients.
- Loan Applications: Streamlining the process by identifying the branch handling the account.
- Customer Support: Expediting issue resolution by providing the branch code when contacting support.
Customers can find the specific branch codes by visiting the official Equity Bank website or contacting customer service. Using the correct branch code prevents transaction delays or errors, ensuring a seamless banking experience.
Additional Notes
Equity Bank’s branches in Kwale County are part of its extensive network of over 211 branches across Kenya, with a focus on financial inclusion and innovation. The bank has faced challenges, such as reported cases of cyber fraud, prompting the implementation of enhanced security measures like one-time PINs for mobile and internet banking. Customers are advised to verify transaction details and report any suspicious activity immediately to the bank’s customer care team.
For those seeking to engage with Equity Bank’s services, the branches in Kwale County provide a robust infrastructure for both individual and business banking needs. Whether you’re a small-scale trader in Lunga Lunga, a tourist in Diani, or a resident in Msambweni, Equity Bank’s tailored services and accessible locations ensure that your financial needs are met efficiently.