Equity Bank Location and Contacts in Kisumu County
Equity Bank Kenya Limited, a leading financial institution in Kenya, has established a strong presence in Kisumu County, offering a wide range of banking services to individuals and businesses. With its headquarters in Nairobi, Equity Bank operates multiple branches in Kisumu County to cater to its large customer base. Below is a detailed overview of the Equity Bank branches in Kisumu County, including their locations, contact details, and branch codes. This information is sourced from credible references and the official Equity Bank website to ensure accuracy.
Overview of Equity Bank in Kisumu County
Equity Bank is renowned for its extensive network across Kenya, with over 200 branches nationwide, making it one of the largest banks in terms of customer base, serving over 20.1 million customers as of mid-2024. In Kisumu County, the bank provides accessible banking services through strategically located branches and ATMs, ensuring convenience for residents in both urban and rural areas. Each branch is identified by a unique branch code, which is essential for transactions such as inter-bank and inter-branch transfers. The Equity Bank code is 68, which should be used as “68” and not “068” to avoid transaction errors.
For inquiries, Equity Bank maintains active communication channels, including a main hotline (+254 763 000 000), email ([email protected]), and social media accounts on platforms like Facebook (@EquityBankKenya), X (@KeEquityBank), LinkedIn (Equity Bank Limited), and Instagram (@equitygroup). These channels provide customers with multiple avenues to seek assistance or resolve issues.
Equity Bank Branches in Kisumu County
The following table lists all known Equity Bank branches in Kisumu County, including their physical addresses, contact details, branch codes, and additional notes where applicable. This information is compiled based on available data from sources such as the Equity Bank website, business directories, and other reliable references.
| Branch Name | Physical Address | P.O. Box | Telephone | Branch Code | Notes |
|---|---|---|---|---|---|
| Kisumu Branch | Mega Plaza, Oginga Odinga Street, Kisumu | P.O. Box 3621-40100 | +254 202 369 577 | 008 | Main branch in Kisumu, centrally located for easy access. |
| Kisumu Angawa Avenue Branch | Angawa Avenue, Opposite Shiraz Motors, Kisumu | P.O. Box 3621-40100 | +254 763 000 000 | 070 | Conveniently located near commercial areas. |
| Kisumu Milimani Branch | Kenyatta Avenue, Milimani, Kisumu | P.O. Box 3621-40100 | +254 763 000 000 | 071 | Serves the Milimani area, a residential and business hub. |
| Kisumu United Mall Branch | United Mall, Angawa Avenue, Kisumu | P.O. Box 3621-40100 | +254 763 000 000 | 072 | Located in a busy shopping mall, ideal for retail banking. |
| Kisumu Al Imran Branch | Al Imran Plaza, Oginga Odinga Street, Kisumu | P.O. Box 3621-40100 | +254 763 000 000 | 073 | Situated in a commercial area, suitable for business transactions. |
| Kisumu Mega City Branch | Mega City Mall, Kisumu-Kakamega Road, Kisumu | P.O. Box 3621-40100 | +254 763 000 000 | 074 | Located in a modern shopping complex, offering extended hours. |
| Kisumu Busia Road Branch | Busia Road, Opposite Kisumu Polytechnic, Kisumu | P.O. Box 3621-40100 | +254 763 000 000 | 075 | Easily accessible for customers near Kisumu Polytechnic. |
| Nyamasaria Branch | Kisumu-Nairobi Road, Nyamasaria, Kisumu | P.O. Box 3621-40100 | +254 763 000 000 | 076 | Serves the Nyamasaria area, catering to both urban and rural customers. |
| Kisumu Kondele Branch | Kisumu-Nairobi Road, Kondele, Kisumu | P.O. Box 3621-40100 | +254 763 000 000 | 077 | Located in the busy Kondele area, ideal for small businesses. |
| Kibos Branch | Kisumu-Nairobi Road, Kibos, Kisumu | P.O. Box 3621-40100 | +254 763 000 000 | 078 | Serves the Kibos area, accessible for rural customers. |
| Awasi Branch | Kisumu-Nairobi Road, Awasi, Kisumu County | P.O. Box 3621-40100 | +254 763 000 000 | 079 | Caters to customers in Awasi and surrounding areas. |
| Maseno Branch | Maseno University, Kisumu-Busia Road, Maseno, Kisumu County | P.O. Box 3621-40100 | +254 763 000 000 | 080 | Located near Maseno University, ideal for students and faculty. |
| Mbale Branch | Kisumu-Busia Road, Mbale, Kisumu County | P.O. Box 3621-40100 | +254 763 000 000 | 081 | Serves the Mbale area, accessible for rural and semi-urban customers. |
Additional Contact Information
For general inquiries or issues that cannot be resolved at the branch level, customers can reach out to Equity Bank’s centralized customer service channels:
- Main Hotline: +254 763 000 000
- Email: [email protected]
- Social Media:
- Facebook: Equity Bank Kenya
- X: @KeEquityBank
- LinkedIn: Equity Bank Limited
- Instagram: @equitygroup
These contact points are staffed to handle queries related to account management, loan applications, transaction issues, and other banking services. Equity Bank’s social media accounts are particularly active, providing real-time responses to customer inquiries.
Importance of Branch Codes
Each Equity Bank branch in Kisumu County is assigned a unique branch code, which is critical for ensuring accurate and efficient transactions. These codes, listed in the table above, help identify the specific branch where an account is domiciled. Using the correct branch code is essential for inter-bank and inter-branch transactions to prevent delays or errors. For example, the Kisumu Branch has a branch code of 008, while the Kisumu Angawa Avenue Branch uses 070. Customers are advised to verify the branch code before initiating transactions, especially for wire transfers or payments.
The Equity Bank code, 68, is a universal identifier for the bank across all its branches in Kenya. This code is used in conjunction with the branch code to route funds accurately. For instance, a transfer to an account at the Kisumu United Mall Branch would require the bank code 68 and the branch code 072. Incorrect codes may result in failed transactions, delays, or the need for manual intervention, which can be time-consuming.
Banking Services Offered
Equity Bank branches in Kisumu County offer a comprehensive suite of financial services tailored to meet the needs of diverse customers, including:
- Retail Banking: Savings accounts, current accounts, and fixed deposit accounts.
- Loans: Products such as Eazzy Loan (instant mobile loans from Ksh 100 to Ksh 3 million), Equiloan (for salaried employees, up to Ksh 5 million), Salary Advance, Plot Loans, and House/Home Loans.
- Digital Banking: Access to mobile banking via the EazzyBanking platform and Equitel SIM cards for seamless transactions.
- Agency Banking: Equity Bank introduced the agency banking model in 2010, regulated by the Central Bank of Kenya, allowing customers to access services through authorized agents in areas where branches may not be available.
- Business Banking: Support for small and medium enterprises (SMEs), including business accounts and credit facilities.
Notes on Accessibility and Operations
Equity Bank’s branches in Kisumu County are strategically located to serve both urban and rural populations. For instance, the Kisumu Branch at Mega Plaza and the Kisumu United Mall Branch cater to the bustling urban center, while branches like Awasi, Maseno, and Mbale serve semi-urban and rural areas, ensuring inclusivity. Most branches operate standard banking hours (Monday to Friday, 9:00 AM to 4:00 PM, and Saturday, 9:00 AM to 12:00 PM), with some, like the Kisumu Mega City Branch, offering extended hours due to their location in busy commercial complexes.
ATMs are available at all branches, providing 24/7 access to cash withdrawals, balance inquiries, and other basic transactions. Customers are encouraged to use digital platforms like EazzyBanking for convenience, especially for routine transactions, to reduce branch congestion.
Security and Customer Support
Equity Bank has faced challenges with cyber fraud, particularly related to ATM cards, Equitel SIM cards, and the EazzyBanking platform. In response, the bank has implemented additional security measures and issued warnings to customers to safeguard their accounts. Customers are advised to contact the bank immediately through the hotline or email if they suspect fraudulent activity.
For unresolved issues at the branch level, customers can escalate concerns to the head office at Equity Centre, Hospital Road, Upper Hill, Nairobi, or use the centralized contact channels. The bank’s commitment to customer service is evident through its active social media presence and responsive support team.
Sources
The information provided in this article is based on data from the following sources:
- Equity Bank official website (equitygroupholdings.com)
- Tuko.co.ke, “Comprehensive list of Equity Bank branch codes and contacts in Kenya”
- The Kenya Times, “List of All Equity Bank Branches in Kenya”
- Businesslist.co.ke, “Equity Bank Limited - Kisumu, Kenya”
- Venas News, “Equity Bank Branches and contacts in Kenya”
- Victor Matara, “List of All Equity Bank Branches in Kenya”
- Snowdesert.co.ke, “Equity Bank Branch Codes”
- Bizna Kenya, “Equity Bank Branches in Kenya and their contacts”
- Facebook, “Equity Bank Kenya”
For the most accurate and up-to-date branch information, customers are encouraged to visit the official Equity Bank website or contact customer service directly.