Equity Bank Location and Contacts in Kakamega County

Equity Bank Kenya Limited, a leading financial institution in Kenya, has established a strong presence in Kakamega County, offering a range of banking services including retail banking, SME loans, mobile banking, and agency banking. With over 20.1 million customers and an asset base of KSh 1.75 trillion as of mid-2024, Equity Bank is the largest bank in Kenya by customer base. This article provides a comprehensive list of Equity Bank branches in Kakamega County, including their locations, contact details, and services offered. The information is accurate as of 2025, based on available data from the Equity Bank website and other reliable sources.

Below are detailed tables listing the Equity Bank branches in Kakamega County, their addresses, contact numbers, and key services. Each branch is identified by its unique branch code, which is essential for transactions such as bank transfers, direct deposits, and loan applications. The general bank code for Equity Bank is 68, and the swift code for international transactions is EQBLKENA.

Equity Bank Branches in Kakamega County

Note: Branch hours typically run from 8:30 AM to 4:00 PM on weekdays and 8:30 AM to 12:00 PM on Saturdays. For precise hours or additional details, contact the branch directly or visit the official Equity Bank website.

Contacting Equity Bank

For inquiries, Equity Bank provides multiple channels to reach their customer service team. Below is a table summarizing the main contact details for Equity Bank Kenya, applicable for all branches, including those in Kakamega County.

Equity Bank maintains active social media accounts where customers can reach out for support or updates. The bank’s customer service team is responsive, and the hotline is available 24/7 for urgent inquiries.

Importance of Branch Codes

Branch codes are critical for ensuring accurate and efficient banking transactions. Each Equity Bank branch in Kakamega County has a unique code (listed in the table above) that identifies the specific branch for transactions such as:

• Bank Transfers: Branch codes ensure funds are routed to the correct account and branch, especially for inter-bank or inter-branch transfers.
• Direct Deposits: When filling out deposit slips, particularly for corporate accounts, the branch code helps direct funds accurately.
• Loan Applications: Providing the correct branch code streamlines loan processing by identifying the branch managing the account.
• Customer Support: Including the branch code when contacting customer service can expedite issue resolution.

Using an incorrect branch code may result in transaction delays, failed transfers, or funds being sent to the wrong account. Customers are advised to verify branch codes via the Equity Bank website or by contacting customer service directly.

Additional Notes

Equity Bank has faced challenges, including reported cases of cyber fraud involving ATM cards, Equitel SIM cards, and the Eazzybanking mobile platform. In response, the bank has implemented enhanced security measures, such as one-time PINs for mobile and internet banking, to protect customers. Customers in Kakamega County are encouraged to stay vigilant and report any suspicious activity to the bank’s hotline or via email.

For the most up-to-date information on branch locations, codes, or services, visit the official Equity Bank website or contact their customer service team. The bank’s extensive network in Kakamega County ensures accessibility for residents across urban and rural areas, supporting financial inclusion and convenience.