List of Equity Bank Kenya Locations and Contacts in Nairobi Kenya

Equity Bank Kenya Limited, one of Kenya’s largest and most renowned financial institutions, has established a vast network of branches across the country, with a significant presence in Nairobi County. As of 2025, Equity Bank operates over 211 branches nationwide, with more than 50 branches located in Nairobi, making it the bank with the most extensive branch network in the capital. Headquartered in Nairobi, the bank is regulated by the Central Bank of Kenya and offers a wide range of services, including retail banking, corporate banking, mobile banking, agency banking, and international wire transfers. This article provides a comprehensive list of Equity Bank Kenya branches in Nairobi County, including their locations, contact details, and key services offered.

Overview of Equity Bank Kenya

Founded in 1984 as Equity Building Society, Equity Bank Kenya Limited was incorporated in 2014 following the restructuring of its parent company, Equity Group Holdings Limited. With over 20.1 million customers and an asset base of KSh 1.75 trillion as of mid-2024, it is the largest bank in Kenya by customer base and a leading financial institution in East and Central Africa. The bank is known for its innovative services, such as the Equitel mobile banking platform, agency banking model, and competitive loan products tailored for individuals, SMEs, and corporates. Despite its success, the bank has faced challenges, including reported cases of cyber fraud and controversies involving unethical practices, prompting enhanced security measures like one-time PINs for mobile and internet banking.

Below is a detailed list of Equity Bank branches in Nairobi County, complete with addresses, contact numbers, and additional details where available. Note that branch hours typically run from 8:30 AM to 4:00 PM on weekdays and 8:30 AM to 12:00 PM on Saturdays. For the most accurate and up-to-date information, customers are encouraged to visit the official Equity Bank website or contact their customer service hotline at +254 763 000 000.

Equity Bank Branches in Nairobi County

1. Equity Bank Head Office

Location: Equity Centre, 9th Floor, Hospital Road, Upper Hill
Postal Address: P.O. Box 75104-00200, Nairobi, Kenya
Telephone: +254 202 262 000, +254 711 026 000
Fax: +254 202 737 276
Services: Corporate banking, international wire transfers, investment services, customer support, and administrative services.
Notes: The head office serves as the central hub for Equity Bank’s operations in Kenya and houses the main customer service desk.

2. Harambee Avenue Branch

Location: Bima House, Harambee Avenue
Postal Address: P.O. Box 10786-00100, Nairobi, Kenya
Telephone: +254 203 181 22
Fax: +254 202 217 918
Services: Retail banking, SME loans, mobile banking support, and ATM services.
Notes: Centrally located, this branch is ideal for customers in Nairobi’s Central Business District (CBD).

3. Eastleigh Estate Branch

Location: Eastleigh Estate
Postal Address: P.O. Box 835-00515, Nairobi, Kenya
Telephone: +254 202 501 254, +254 202 501 249
Fax: +254 202 501 255
Services: Personal accounts, business banking, foreign exchange, and agency banking.
Notes: Popular among the Eastleigh business community, offering tailored services for traders.

4. Eastleigh Estate Branch (Second Location)

Location: Eastleigh Estate
Postal Address: P.O. Box 7281-00100, Nairobi, Kenya
Telephone: +254 202 400 548, +254 202 400 549
Fax: +254 202 400 548
Services: Similar to the primary Eastleigh branch, with a focus on SME support and mobile money integration.
Notes: This second branch in Eastleigh caters to the high demand in the area.

5. Ngara Branch

Location: Ngara
Postal Address: P.O. Box 31113-00600, Nairobi, Kenya
Telephone: +254 202 181 419, +254 202 181 368
Fax: +254 202 181 421
Services: Retail banking, loan processing, and digital banking support.
Notes: Convenient for customers in Ngara and surrounding areas.

6. Outer Ring Road Branch

Location: Along Outer Ring Road
Postal Address: P.O. Box 15801-00100, Nairobi, Kenya
Telephone: +254 203 500 256
Fax: +254 221 7918
Services: ATM services, personal accounts, and business banking.
Notes: Easily accessible for residents along the Outer Ring Road corridor.

7. Westlands Branch

Location: P.O. Box 14185-00800, Nairobi
Telephone: +254 202 345 713, +254 202 345 716, +254 202 345 719
Fax: +254 204 454 265
Services: Corporate banking, wealth management, and international transfers.
Notes: Caters to high-net-worth individuals and businesses in Westlands.

8. Lavington Supreme Branch

Location: Opposite Lavington United Church
Postal Address: P.O. Box 78569-00507, Nairobi, Kenya
Telephone: Not listed (contact main hotline)
Services: Premium banking, investment advisory, and loan services.
Notes: A supreme branch offering specialized services for affluent clients.

9. Community Corporate Branch

Location: Community Centre
Postal Address: P.O. Box 5328-00100, Nairobi, Kenya
Telephone: +254 202 369 430, +254 208 000 553
Fax: +254 202 369 429
Services: Corporate accounts, payroll services, and trade finance.
Notes: Focused on corporate clients and large organizations.

10. Diaspora Branch

Location: Nairobi CBD (specific address not listed)
Postal Address: Not listed
Telephone: +254 763 000 000 (main hotline)
Services: Diaspora banking, international remittances, and foreign currency accounts.
Notes: Tailored for Kenyan diaspora clients with cross-border banking needs.

11. Tea Room Branch

Location: Tea Room, Nairobi CBD
Postal Address: Not listed
Telephone: +254 763 000 000 (main hotline)
Services: Retail banking, mobile money integration, and ATM services.
Notes: Convenient for traders and small businesses in the Tea Room area.

12. Mombasa Road Branch

Location: Mombasa Road
Postal Address: Not listed
Telephone: +254 763 000 000 (main hotline)
Services: Business banking, loan facilities, and cash management.
Notes: Serves businesses along the Mombasa Road industrial corridor.

13. Kibera Branch

Location: Kibera
Postal Address: Not listed
Telephone: +254 763 000 000 (main hotline)
Services: Microfinance, savings accounts, and agency banking.
Notes: Focused on financial inclusion for Kibera residents.

14. Embakasi Branch

Location: Embakasi
Postal Address: Not listed
Telephone: +254 763 000 000 (main hotline)
Services: Retail banking, SME loans, and mobile banking.
Notes: Caters to the growing population in Embakasi.

15. KPCU Branch

Location: Nairobi CBD (specific address not listed)
Postal Address: Not listed
Telephone: +254 763 000 000 (main hotline)
Services: Agricultural financing, cooperative banking, and savings accounts.
Notes: Supports agricultural cooperatives and farmers.

16. Ruai Branch

Location: Ruai
Postal Address: Not listed
Telephone: +254 763 000 000 (main hotline)
Services: Personal banking, microfinance, and ATM services.
Notes: Serves the Ruai community with accessible banking solutions.

17. Kilimani Supreme Branch

Location: Kilimani
Postal Address: Not listed
Telephone: +254 763 000 000 (main hotline)
Services: Premium banking, wealth management, and investment services.
Notes: Another supreme branch catering to high-end clients in Kilimani.

18. Mayfair Supreme Branch

Location: Mayfair
Postal Address: Not listed
Telephone: +254 763 000 000 (main hotline)
Services: Premium banking, corporate accounts, and international banking.
Notes: Focused on affluent clients in the Mayfair area.

19. OTC Nairobi Branch

Location: OTC Area, Nairobi CBD
Postal Address: Not listed
Telephone: +254 763 000 000 (main hotline)
Services: Retail banking, mobile money, and small business loans.
Notes: Convenient for traders in the OTC area.

20. Dagoreti Corner Branch

Location: Dagoreti Corner
Postal Address: Not listed
Telephone: +254 763 000 000 (main hotline)
Services: Personal accounts, microfinance, and agency banking.
Notes: Serves the Dagoreti community with accessible banking.

21. Parliament Road Corporate Branch

Location: Parliament Road
Postal Address: Not listed
Telephone: +254 763 000 000 (main hotline)
Services: Corporate banking, trade finance, and payroll services.
Notes: Caters to corporate clients and government institutions.

Additional Information

Branch Codes: Each Equity Bank branch has a unique branch code essential for transactions like inter-bank transfers, payroll processing, and international wire transfers. Customers can obtain specific branch codes by visiting the official Equity Bank website or contacting customer service.
SWIFT Code: EQBLKENA (used for international transactions).
USSD Code: *247# (for mobile banking services).
Paybill Number: 247247 (for mobile money transactions).
Customer Support: For inquiries, contact Equity Bank via email at info@equitybank.co.ke or through their social media accounts on platforms like Facebook (@EquityBankKenya), X (@KeEquityBank), and Instagram (@equitygroup).
ATM Services: Many Equity Bank branches in Nairobi have co-located ATMs for cash withdrawals, deposits, and balance inquiries. The bank has introduced enhanced security measures, such as one-time PINs, to combat cyber fraud.

Notes and Recommendations

Equity Bank’s extensive branch network in Nairobi ensures accessibility for customers across various neighborhoods, from the bustling CBD to residential areas like Kibera and Ruai. The bank’s focus on financial inclusion, through services like agency banking and microfinance, makes it a preferred choice for diverse customer segments. However, customers should be cautious of reported cyber fraud risks and ensure they use secure channels for transactions. For the most precise branch locations or additional details, visiting the official Equity Bank website or contacting their customer service hotline is recommended.