The Energy and Petroleum Regulatory Authority (EPRA) serves as Kenya’s primary regulatory body overseeing the electricity, petroleum, and renewable energy sectors. Established under the Energy Act of 2019, EPRA succeeded the former Energy Regulatory Commission (ERC), expanding its mandate to cover the entire energy value chain, including upstream, midstream, and downstream petroleum activities. For stakeholders, consumers, and businesses seeking to engage with the authority, knowing its official location and contact channels is essential for licensing, compliance, inquiries, and dispute resolution.
Headquarters and Physical Address
EPRA’s main offices are strategically located in Nairobi’s Upper Hill area, a central business district known for hosting government agencies and corporate headquarters. The authority operates from the Eagle Africa Centre, situated along Longonot Road. This modern facility serves as the nerve center for Kenya’s energy regulation, housing the offices of the Director General, various departments, and the boardroom where critical policy decisions are made. The precise address is Eagle Africa Centre, Longonot Road, Upper Hill, Nairobi. For postal correspondence, the authority can be reached at P.O. Box 42681-00100, Nairobi. This central location ensures accessibility for stakeholders from across the country and facilitates coordination with other government entities in the capital.
Official Contact Information
EPRA maintains multiple communication channels to ensure stakeholders can easily reach the appropriate department. For general inquiries and information about licensing, economic regulation, or energy policies, the primary email address is info@epra.go.ke. This inbox is monitored by the authority’s customer service team, which provides guidance on regulatory requirements, application procedures, and sector updates. Additionally, matters related to compliance, enforcement, and dispute resolution can be directed to compliance@epra.go.ke, ensuring that specific concerns are routed to the relevant experts within the organization.
To accommodate different communication preferences, EPRA also provides telephone support. The authority can be reached at 0202847000, a landline number that connects callers to the main switchboard. For mobile accessibility, EPRA offers the number 0709336000, allowing stakeholders to reach the authority from anywhere in Kenya. These publicly listed phone numbers are available on the official EPRA website, ensuring transparency and ease of access for all users.
Regional Presence and Accessibility
While EPRA’s headquarters in Nairobi serves as the primary hub, the authority maintains regional offices to bring its services closer to stakeholders across Kenya. This decentralized approach enhances accessibility for businesses and consumers in different parts of the country, reducing the need for travel to the capital. Regional offices handle local inquiries, license applications, and compliance monitoring, ensuring that EPRA’s regulatory oversight extends beyond Nairobi. The authority’s website provides details on the locations and contacts for these regional offices, allowing stakeholders to identify the nearest point of contact.
Role and Importance of EPRA
EPRA plays a pivotal role in Kenya’s energy landscape by ensuring safe, reliable, and affordable energy services for all citizens. The authority regulates electric utilities, petroleum companies, and renewable energy operators, setting tariffs, issuing licenses, and enforcing compliance with industry standards. By maintaining open and accessible contact channels, EPRA fosters transparency and accountability, enabling businesses to operate within a clear regulatory framework while protecting consumer rights. The authority’s physical presence in Nairobi and its regional offices underscore its commitment to being a responsive and approachable regulator.
How to Engage with EPRA
For individuals or organizations seeking to engage with EPRA, the first step is to visit the official website at www.epra.go.ke, which contains comprehensive information on regulatory processes, application forms, and contact details. Stakeholders can also visit the headquarters at Eagle Africa Centre during official working hours, typically from 8:00 AM to 5:00 PM on weekdays. Whether through email, phone, or in-person visits, EPRA’s multiple contact options ensure that assistance is always within reach for those navigating Kenya’s energy sector.