List of Ecobank Kenya Locations and Contacts in Nairobi County

Ecobank Kenya Limited, a subsidiary of Ecobank Transnational Incorporated (ETI), is a prominent commercial bank in Kenya, licensed by the Central Bank of Kenya since June 16, 2008. With its headquarters in Lomé, Togo, Ecobank operates in 36 African countries, offering a wide range of banking services, including personal, business, and corporate banking solutions. In Kenya, Ecobank has established a robust presence with over 23 branches nationwide, with a significant number located in Nairobi County. This article provides a comprehensive list of Ecobank branches in Nairobi County, including their locations, contact details, operating hours, and services offered, to assist customers in accessing banking services conveniently.

Overview of Ecobank Kenya

Ecobank Kenya entered the Kenyan market by acquiring a 75% stake in EABS Bank in 2008, later increasing its shareholding to 95.67% by 2013. As of 2025, the bank operates 31 branches across Kenya, with 14 branches and 16 ATMs in Nairobi County alone, reflecting its commitment to serving both urban and rural customers. Ecobank is renowned for its innovative digital banking platforms, including the Ecobank Mobile App, internet banking, and card services, which complement its physical branch network. The bank caters to diverse customer needs with products like savings accounts, current accounts, loans, mortgage finance, and specialized services for businesses and high-net-worth individuals. Its branches are designed to enhance customer experience, offering tailored environments for classic and advantage customers, with accessible teller services and touchscreen support spaces.

In 2016, Ecobank embarked on a digital transformation strategy, closing nine branches to focus on mobile and online banking, which has seen over 100 times more transactions than physical branches. Despite this shift, the bank maintains a strong physical presence in Nairobi to ensure accessibility for all clients. Below is a detailed list of Ecobank Kenya branches in Nairobi County, compiled from the most recent and reliable sources available.

Ecobank Branches in Nairobi County

1. Ecobank Head Office

  • Location: Fortis Office Park, Off Waiyaki Way, Muthangari Drive, Nairobi
  • Postal Address: P.O. Box 49584-00100, Nairobi, Kenya
  • Contact Numbers: +254 20 288 3000, +254 719 098 000, +254 20 496 8000
  • Toll-Free Number: 0800 221 221 8 (free from any landline)
  • Email: info@ecobank.com
  • Website: www.ecobank.com
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Corporate banking, account opening, loans, trade finance, foreign exchange, digital banking support, and customer service for inquiries and card support.
  • Description: The head office, relocated to Westlands in 2024 from Ecobank Towers in the CBD, serves as the central hub for Ecobank’s operations in Kenya. It caters to corporate clients, SMEs, and individual customers, offering comprehensive banking solutions and administrative support.

2. Ecobank Towers Branch

  • Location: Ground Floor, Ecobank Towers, Muindi Mbingu Street, Nairobi CBD
  • Contact Number: +254 20 288 3000
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Personal and business banking, account opening, deposits, withdrawals, loans, and ATM services.
  • Description: Located in the heart of Nairobi’s Central Business District, this branch is ideal for customers seeking convenient banking in the city center. It offers a full range of retail and corporate services.

3. Buruburu Branch

  • Location: Phase II, Kagina Plaza, Mumias South Road, Buruburu
  • Contact Number: +254 20 288 3000
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Retail banking, SME support, account opening, loans, and ATM services.
  • Description: Situated in the bustling residential estates of Eastlands, this branch serves local businesses and residents with tailored banking solutions, focusing on accessibility and convenience.

4. Jomo Kenyatta International Airport (JKIA) Branch

  • Location: International Arrivals, Jomo Kenyatta International Airport, Nairobi
  • Contact Number: +254 20 288 3000
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Foreign exchange, traveler banking services, account inquiries, and ATM services.
  • Description: Strategically located at JKIA, this branch caters to travelers, airport staff, and nearby businesses, offering specialized services like currency exchange for international visitors.

5. Westlands Branch

  • Location: The Mall, Westlands Road, Westlands
  • Contact Number: +254 20 288 3000
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Personal banking, business accounts, loans, and digital banking support.
  • Description: This branch serves the upscale Westlands area, catering to businesses and individuals with a focus on premium banking services and digital solutions.

6. Karen Branch

  • Location: Karen Shopping Centre, Ngong Road, Karen
  • Contact Number: +254 20 288 3000
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Retail banking, mortgage finance, savings accounts, and ATM services.
  • Description: Located in the affluent Karen suburb, this branch provides tailored banking services for residents and businesses in the area, with a focus on mortgage and investment products.

7. Thika Road Mall (TRM) Branch

  • Location: Thika Road Mall, Thika Road, Nairobi
  • Contact Number: +254 20 288 3000
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Personal banking, SME loans, account management, and ATM services.
  • Description: Situated in a major shopping destination, this branch serves customers along Thika Road, offering convenient banking for shoppers and local businesses.

8. Two Rivers Branch

  • Location: Two Rivers Mall, Limuru Road, Nairobi
  • Contact Number: +254 20 288 3000
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Retail banking, wealth management, and ATM services.
  • Description: This branch caters to the affluent clientele of Two Rivers Mall, offering premium banking services and wealth management solutions.

9. Village Market Branch

  • Location: Village Market, Limuru Road, Nairobi
  • Contact Number: +254 20 288 3000
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Personal banking, foreign exchange, and ATM services.
  • Description: Located in the upscale Village Market, this branch serves expatriates and high-net-worth individuals with specialized banking services.

10. Yaya Centre Branch

  • Location: Yaya Centre, Argwings Kodhek Road, Nairobi
  • Contact Number: +254 20 288 3000
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Retail banking, loans, and ATM services.
  • Description: This branch serves the Kilimani and Hurlingham areas, offering convenient banking for residents and businesses in this vibrant commercial hub.

11. Upper Hill Branch

  • Location: Fortis Tower, Upper Hill, Nairobi
  • Contact Number: +254 20 288 3000
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Corporate banking, trade finance, and ATM services.
  • Description: Located in Nairobi’s financial district, this branch focuses on corporate clients and businesses in Upper Hill, offering specialized financial solutions.

12. Moi Avenue Branch

  • Location: Ecobank House, Moi Avenue, Nairobi
  • Contact Number: +254 20 288 3000
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Retail banking, SME support, and ATM services.
  • Description: Positioned along Moi Avenue, this branch serves customers in the CBD with a focus on accessibility and small business support.

13. Ngong Road Branch

  • Location: Prestige Plaza, Ngong Road, Nairobi
  • Contact Number: +254 20 288 3000
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Personal banking, loans, and ATM services.
  • Description: This branch caters to customers along Ngong Road, offering retail banking and financial advisory services.

14. Eastleigh Branch

  • Location: Eastleigh Mall, Eastleigh, Nairobi
  • Contact Number: +254 20 288 3000
  • Operating Hours: Monday to Friday: 8:30 AM - 4:00 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sundays
  • Services: Retail banking, SME loans, and ATM services.
  • Description: Serving the vibrant Eastleigh community, this branch provides tailored banking solutions for local traders and residents.

Additional Information

ATM Locations

Ecobank Kenya operates 16 ATMs across Nairobi County, located at each of the branches listed above and additional standalone ATMs in high-traffic areas like shopping malls and business districts. For precise ATM locations, customers can use Ecobank’s interactive map on their website or contact the customer service hotline.

Digital Banking Services

Ecobank emphasizes digital banking, offering:

  • Ecobank Mobile App: For account management, fund transfers, and bill payments.
  • Internet Banking: For secure online transactions and account monitoring.
  • Card Services: Debit and credit card support for both local and international transactions.
    Customers can access these services 24/7, reducing the need for branch visits. For support, contact the customer service team at +254 20 288 3000 or via email at info@ecobank.com.

Customer Service and Feedback

Ecobank Kenya prioritizes customer satisfaction, with dedicated support available through:

  • Phone: +254 20 288 3000, +254 719 098 000, +254 20 496 8000
  • Toll-Free: 0800 221 221 8
  • Email: info@ecobank.com
  • Website: www.ecobank.com
    Customers can also visit any branch for in-person assistance or to open accounts, apply for loans, or resolve inquiries. However, some reviews have noted challenges with customer service, such as delays in delisting from the Credit Reference Bureau (CRB). Customers are encouraged to provide feedback directly to ensure continuous improvement.

Why Choose Ecobank in Nairobi?

Ecobank Kenya’s extensive branch network in Nairobi County ensures accessibility for residents, businesses, and travelers. The bank’s strategic locations, from the CBD to suburban areas like Karen and Two Rivers, cater to diverse customer needs. Its focus on digital innovation, combined with physical branch services, provides flexibility and convenience. Whether you’re opening a savings account, seeking a business loan, or requiring foreign exchange services at JKIA, Ecobank’s branches in Nairobi are equipped to deliver efficient and tailored solutions.

For the most up-to-date information or to locate additional ATMs, visit www.ecobank.com or use the interactive map at ecobank.banklocationmaps.com. With its pan-African expertise and local commitment, Ecobank Kenya remains a trusted partner for financial services in Nairobi County.