List of DIB Bank Kenya Locations and Contacts in Nairobi County

Dubai Islamic Bank (DIB) Kenya Limited is a Sharia-compliant financial institution and a wholly-owned subsidiary of Dubai Islamic Bank PJSC, headquartered in the United Arab Emirates. Operating in Kenya since April 13, 2017, DIB Bank Kenya provides a comprehensive range of Islamic financial products and services, catering to individuals, businesses, and the Kenyan diaspora, particularly those in the UAE. The bank emphasizes progressive, innovative, and ethical banking practices, earning accolades such as the Best Islamic Bank in Kenya at the Islamic Finance News Awards 2020 and the Best Bank in Customer Service at the 2024 Banking on Women Awards by KENCTAD.

In Nairobi County, DIB Bank Kenya operates three branches, strategically located to serve a diverse customer base. This article provides detailed information on the locations, contact details, operating hours, and services offered at these branches, ensuring customers can easily access Sharia-compliant banking solutions.

DIB Bank Kenya Branches in Nairobi County

1. Upper Hill Branch (Headquarters)

  • Location: Junction of Bunyala and Lower Hill Road, Upper Hill, Nairobi
  • Postal Address: P.O. Box 6450-00200, Nairobi, Kenya
  • Contact Numbers:
    • Switchboard: +254-20-5131311, +254-709-913111
    • Contact Centre: +254-20-5131300, +254-709-913000
  • Email: contactus@dibkenya.co.ke
  • Operating Hours:
    • Monday to Friday: 8:30 AM – 4:30 PM
    • Saturday: 9:00 AM – 1:00 PM
    • Closed on Sundays and Public Holidays
  • Description: As the headquarters of DIB Bank Kenya, the Upper Hill branch serves as the central hub for the bank’s operations in the country. Located in Nairobi’s thriving business district, this branch offers a full suite of Sharia-compliant banking services, including personal and business accounts, financing solutions, trade finance, and digital banking. The branch is equipped to handle complex corporate banking needs and provides personalized customer service.

2. Sarit Westlands Branch

  • Location: Sarit Centre, Westlands, Nairobi
  • Postal Address: P.O. Box 6450-00200, Nairobi, Kenya
  • Contact Numbers:
    • Contact Centre: +254-20-5131300, +254-709-913000
  • Email: contactus@dibkenya.co.ke
  • Operating Hours:
    • Monday to Friday: 9:00 AM – 5:00 PM
    • Saturday: 10:00 AM – 2:00 PM
    • Closed on Sundays and Public Holidays
  • Description: Situated in the bustling Sarit Centre in Westlands, this branch is ideal for customers in Nairobi’s commercial and residential hub. It offers a range of services, including savings and current accounts, Islamic financing (Murabaha, Ijara, and Musharaka), and access to digital banking platforms such as the DIB Mobile Banking App and *278# USSD service. The branch’s extended hours cater to professionals and businesses in the area.

3. Eastleigh Branch

  • Location: Mega Plaza Building, First Avenue, Eastleigh, Nairobi
  • Postal Address: P.O. Box 6450-00200, Nairobi, Kenya
  • Contact Numbers:
    • Contact Centre: +254-20-5131300, +254-709-913000
  • Email: contactus@dibkenya.co.ke
  • Operating Hours:
    • Monday to Friday: 8:30 AM – 4:30 PM
    • Saturday: 9:00 AM – 1:00 PM
    • Closed on Sundays and Public Holidays
  • Description: The Eastleigh branch serves the vibrant Eastleigh community, known for its active business environment. This branch provides tailored Sharia-compliant financial products, including microfinance solutions for small and medium enterprises (SMEs), personal banking, and remittance services for the Kenyan diaspora. Its location in Mega Plaza ensures accessibility for customers in this busy commercial area.

Additional Contact Information and Digital Banking Services

  • General Contact Centre:
  • Website: www.dibkenya.co.ke
  • Digital Banking:
    • DIB Internet Banking: Accessible 24/7 for account management, transfers, and bill payments.
    • DIB Mobile Banking App: Available for iOS and Android, offering real-time banking services.
    • USSD Service: Dial *278# for quick access to banking services without internet connectivity.
    • Paybill Number: 342342 for cash deposits via M-Pesa or other mobile money platforms.
    • Visa Debit Card: Accepted at DIB ATMs, Visa-branded ATMs, POS terminals, and online platforms.

DIB Bank Kenya emphasizes digital innovation, ensuring customers can access banking services during non-operational hours, such as holidays, through its robust digital platforms. For example, during Ramadan or public holidays, customers are encouraged to use the Mobile Banking App, Internet Banking, or USSD services for uninterrupted access.

Services Offered by DIB Bank Kenya

DIB Bank Kenya provides a wide range of Sharia-compliant financial products, including:

  • Personal Banking: Savings accounts, current accounts, and fixed deposit accounts designed to meet Islamic banking principles.
  • Business Banking: Financing solutions such as Murabaha (cost-plus financing), Ijara (leasing), and Musharaka (partnership-based financing) for SMEs and corporations.
  • Trade Finance: Support for import and export businesses, including letters of credit and guarantees.
  • Remittance Services: Facilitating secure and fast international transfers, particularly for the Kenyan diaspora in the UAE.
  • Takaful (Islamic Insurance): Sharia-compliant insurance products for individuals and businesses.
  • Digital Banking: Seamless access to banking services through mobile apps, internet banking, and USSD platforms.

The bank is committed to financial inclusion, offering tailored products for women, youth, and SMEs, and has been recognized for its customer-centric approach.

Why Choose DIB Bank Kenya?

DIB Bank Kenya stands out as a leader in Islamic banking, combining ethical principles with modern financial solutions. Its branches in Nairobi County are strategically located in Upper Hill, Westlands, and Eastleigh, ensuring accessibility for a diverse customer base. The bank’s commitment to innovation is evident in its award-winning digital banking platforms, while its adherence to Sharia principles appeals to customers seeking ethical banking options. With a focus on customer service, competitive products, and community engagement, DIB Bank Kenya continues to strengthen its position as a trusted financial institution in Nairobi and beyond.

For the most up-to-date information or specific inquiries, customers are encouraged to contact the bank’s customer service or visit the official website at www.dibkenya.co.ke.