List of Credit Bank Limited Locations and Contacts in Nairobi

Credit Bank Limited (CBL), a prominent commercial bank in Kenya, has been a key player in the financial sector since its inception in 1986 as Credit Kenya Limited, a non-bank financial institution. In 1995, it was granted a commercial banking license and rebranded as Credit Bank Limited. With a strong focus on empowering small and medium-sized enterprises (SMEs), the bank has earned accolades, including being named the Best SME Bank in Kenya by the International Business Magazine. As of 2024, Credit Bank operates 17 branches across Kenya, with eight strategically located in Nairobi County, catering to both individual and business clients. This article provides a comprehensive list of Credit Bank Limited’s branches in Nairobi, along with their contact details, locations, and services offered, ensuring customers can easily access tailored financial solutions.

Overview of Credit Bank Limited

Credit Bank Limited is licensed and regulated by the Central Bank of Kenya and is recognized for its innovative financial solutions, particularly for SMEs. Initially focused on large corporations and upscale clients, the bank shifted its strategy in 2010 to become a retail bank, serving a broader customer base with products like business loans, working capital facilities, trade finance, personal banking, corporate banking, and digital banking solutions. With total assets valued at approximately KES 17.805 billion (US$178.28 million) as of December 2018, and a workforce of around 236 employees, Credit Bank continues to prioritize customer-centric services and cost-effective financial solutions. The bank’s headquarters, located at One Africa Place in Westlands, Nairobi, serves as the central hub for its operations.

Credit Bank Limited Branches in Nairobi

Below is a detailed list of Credit Bank Limited’s eight branches in Nairobi County, including their locations, contact information, and key services offered.

1. Head Office / One Africa Place Branch

Location: One Africa Place, Waiyaki Way, Westlands, Nairobi
Postal Address: P.O. Box 61064-00200, Nairobi, Kenya
Contact Numbers: +254 709 072 000, +254 20 228 3000
Email: customerservice@creditbank.co.ke
Operating Hours: Monday to Friday: 8:30 AM – 4:00 PM; Saturday: 8:30 AM – 12:00 PM; Closed on Sundays and public holidays
Services: As the central hub, this branch offers a full range of services, including corporate banking, SME banking, personal banking, digital banking, and administrative services. It is ideal for clients seeking comprehensive financial solutions in the Westlands business district.

2. Koinange Street Branch

Location: Mercantile House, Koinange Street, Nairobi Central Business District (CBD)
Postal Address: P.O. Box 30088-00100, Nairobi, Kenya
Contact Numbers: +254 20 222 2300
Email: customerservice@creditbank.co.ke
Operating Hours: Monday to Friday: 8:30 AM – 4:00 PM; Saturday: 8:30 AM – 12:00 PM; Closed on Sundays and public holidays
Services: Located in the heart of Nairobi’s CBD, this branch provides convenient access to banking services for clients in the city center, including personal and business accounts, loans, and trade finance.

3. Westlands Branch

Location: Empress Plaza, Ring Road, Westlands, Nairobi
Contact Numbers: +254 709 072 000, +254 20 228 3000
Email: customerservice@creditbank.co.ke
Operating Hours: Monday to Friday: 8:30 AM – 4:00 PM; Saturday: 8:30 AM – 12:00 PM; Closed on Sundays and public holidays
Services: Situated in the vibrant Westlands area, this branch caters to businesses and individuals in one of Nairobi’s most affluent neighborhoods, offering personalized banking services, SME loans, and digital banking solutions.

4. Industrial Area Branch

Location: 53 Butere Road, Industrial Area, Nairobi
Contact Numbers: +254 20 222 2300
Email: customerservice@creditbank.co.ke
Operating Hours: Monday to Friday: 8:30 AM – 4:00 PM; Saturday: 8:30 AM – 12:00 PM; Closed on Sundays and public holidays
Services: This branch serves businesses and individuals in Nairobi’s bustling Industrial Area, providing tailored financial solutions for industrial and commercial enterprises, such as working capital facilities and trade finance.

5. Ngong Road Branch

Location: Along Ngong Road, Nairobi
Contact Numbers: +254 709 072 000, +254 20 228 3000
Email: customerservice@creditbank.co.ke
Operating Hours: Monday to Friday: 8:30 AM – 4:00 PM; Saturday: 8:30 AM – 12:00 PM; Closed on Sundays and public holidays
Services: Positioned along the busy Ngong Road, this branch offers convenient banking services for residents and businesses, including personal accounts, SME loans, and digital banking options.

6. Lavington Branch

Location: Lavington Mall, Lavington, Nairobi
Contact Numbers: +254 709 072 000, +254 20 228 3000
Email: customerservice@creditbank.co.ke
Operating Hours: Monday to Friday: 8:30 AM – 4:00 PM; Saturday: 8:30 AM – 12:00 PM; Closed on Sundays and public holidays
Services: Serving the upscale Lavington residential and business community, this branch provides personalized banking services, including savings accounts, loans, and digital banking solutions.

7. Riverside Drive Branch

Location: Riverside Mews, Riverside Drive, Nairobi
Contact Numbers: +254 709 072 000, +254 20 228 3000
Email: customerservice@creditbank.co.ke
Operating Hours: Monday to Friday: 8:30 AM – 4:00 PM; Saturday: 8:30 AM – 12:00 PM; Closed on Sundays and public holidays
Services: Located in the prestigious Riverside area, this branch caters to high-net-worth individuals and businesses, offering premium banking services, including investment options and corporate banking.

8. Cargo Village Branch

Location: Cargo Village, Jomo Kenyatta International Airport (JKIA), Nairobi
Contact Numbers: +254 709 072 000, +254 20 228 3000
Email: customerservice@creditbank.co.ke
Operating Hours: Monday to Friday: 8:30 AM – 4:00 PM; Saturday: 8:30 AM – 12:00 PM; Closed on Sundays and public holidays
Services: Strategically located at JKIA, this branch serves businesses and individuals in the aviation and logistics sectors, offering specialized banking services such as trade finance and foreign exchange.

Additional Contact Information

For general inquiries or assistance, customers can reach Credit Bank Limited through the following channels:

Main Contact Numbers: +254 709 072 000, +254 20 228 3000
Email: customerservice@creditbank.co.ke
Website: creditbank.co.ke
Social Media: Credit Bank is active on platforms like Facebook (@CreditBankPLC) and LinkedIn, providing updates and customer support.

Services Offered by Credit Bank Limited

Credit Bank Limited offers a wide range of financial products and services tailored to meet the needs of individuals, SMEs, and corporate clients:

Personal Banking: Savings accounts, fixed deposit accounts, personal loans, and digital banking solutions.
SME Banking: Business loans, working capital facilities, trade finance, and asset financing to support small and medium-sized enterprises.
Corporate Banking: Treasury services, foreign exchange, and customized financial solutions for large corporations.
Digital Banking: Mobile banking, internet banking, and card services for convenient and secure transactions.
Specialized Products: The bank offers innovative solutions like overdraft facilities, invoice discounting, and LPO financing to empower businesses.

Why Choose Credit Bank Limited?

Credit Bank Limited stands out in Kenya’s competitive banking sector due to its:

Focus on SMEs: The bank’s commitment to empowering SMEs has earned it recognition as a leader in this segment.
Customer-Centric Approach: Personalized services and a partnership model ensure clients’ financial needs are met effectively.
Innovative Solutions: The bank leverages modern technology to provide cost-effective and accessible financial products.
Strategic Branch Locations: With eight branches in Nairobi, Credit Bank ensures convenient access for customers across the county.

Credit Bank Limited’s eight branches in Nairobi County provide a robust network for delivering high-quality financial services to a diverse clientele. From the bustling CBD to the industrial hub of Butere Road and the affluent neighborhoods of Westlands and Lavington, the bank’s strategically located branches ensure accessibility and convenience. Whether you are an individual seeking personal banking solutions, an SME looking for growth-oriented financial products, or a corporation in need of tailored services, Credit Bank Limited offers a reliable and innovative banking experience. For more information or to connect with a branch, use the provided contact details or visit the bank’s official website.