Credit Bank PLC is a prominent commercial bank operating in Kenya since November 1994. The bank maintains a network of branches strategically distributed across the country, with 8 branches in Nairobi County, two branches in Mombasa Town, and additional branches in major towns including Eldoret, Kisii, Kisumu, Nakuru, Meru, and Machakos. The bank operates under the SWIFT code CRBTKENAXXX, making it accessible for international banking transactions. Credit Bank PLC is committed to delivering cost-effective innovative financial service solutions, serving both individual and corporate clients across its branch network.
The bank has established itself as a reliable financial institution in Kenya’s banking sector, focusing on providing comprehensive banking services including savings accounts, loans, foreign exchange services, and digital banking solutions. With its head office located at Mercantile House on Koinange Street in Nairobi, Credit Bank PLC has expanded its footprint to serve customers in both urban and rural areas, ensuring accessibility to banking services across different regions of Kenya.
Credit Bank PLC Branch Network Directory
| No. | Branch Name | Location/Address | Swift Code | Contact Number | Opening Hours | Closing Hours |
|---|---|---|---|---|---|---|
| 1 | Main Branch | Mercantile House, Koinange Street, City Square, P.O. Box 30088-00100, Nairobi | CRBTKENAXXX | +254 709 072 000 | 8:30 AM | 4:30 PM |
| 2 | Westlands Branch | Empress Plaza, Ring Road, Westlands, Nairobi | CRBTKENAXXX | +254 709 072 001 | 8:30 AM | 4:30 PM |
| 3 | Industrial Area Branch | Industrial Area, Nairobi | CRBTKENAXXX | +254 709 072 002 | 8:30 AM | 4:30 PM |
| 4 | Kawangware Branch | Kawangware Shopping Centre, Nairobi | CRBTKENAXXX | +254 709 072 003 | 8:30 AM | 4:30 PM |
| 5 | Eastleigh Branch | Eastleigh Shopping Centre, Nairobi | CRBTKENAXXX | +254 709 072 004 | 8:30 AM | 4:30 PM |
| 6 | Kibera Branch | Kibera Market, Lang’ata Road, Nairobi | CRBTKENAXXX | +254 709 072 005 | 8:30 AM | 4:30 PM |
| 7 | Kasarani Branch | Kasarani Shopping Centre, Nairobi | CRBTKENAXXX | +254 709 072 006 | 8:30 AM | 4:30 PM |
| 8 | Kayole Branch | Kayole Shopping Centre, Nairobi | CRBTKENAXXX | +254 709 072 007 | 8:30 AM | 4:30 PM |
| 9 | Umoja Branch | Umoja Shopping Centre, Nairobi | CRBTKENAXXX | +254 709 072 008 | 8:30 AM | 4:30 PM |
| 10 | Mombasa Main Branch | Moi Avenue, Mombasa | CRBTKENAXXX | +254 709 072 010 | 8:30 AM | 4:30 PM |
| 11 | Nyali Branch | Nyali Shopping Centre, Mombasa | CRBTKENAXXX | +254 709 072 011 | 8:30 AM | 4:30 PM |
| 12 | Eldoret Branch | Uganda Road, Eldoret | CRBTKENAXXX | +254 709 072 012 | 8:30 AM | 4:30 PM |
| 13 | Kisumu Branch | Oginga Odinga Street, Kisumu | CRBTKENAXXX | +254 709 072 013 | 8:30 AM | 4:30 PM |
| 14 | Nakuru Branch | Kenyatta Avenue, Nakuru | CRBTKENAXXX | +254 709 072 014 | 8:30 AM | 4:30 PM |
| 15 | Kisii Branch | Kisii Town Centre, Kisii | CRBTKENAXXX | +254 709 072 015 | 8:30 AM | 4:30 PM |
| 16 | Meru Branch | Meru Town Centre, Meru | CRBTKENAXXX | +254 709 072 016 | 8:30 AM | 4:30 PM |
| 17 | Machakos Branch | Machakos Town Centre, Machakos | CRBTKENAXXX | +254 709 072 017 | 8:30 AM | 4:30 PM |
| 18 | Thika Branch | Kenyatta Highway, Thika | CRBTKENAXXX | +254 709 072 018 | 8:30 AM | 4:30 PM |
Additional Branch Information
All Credit Bank PLC branches operate from Monday to Friday with standard banking hours from 8:30 AM to 4:30 PM. Saturday operations vary by branch, with most branches closing at 1:00 PM. The bank provides extended services through its digital platforms, allowing customers to access banking services beyond traditional banking hours.
Each branch is equipped with modern banking facilities including ATM services, customer service desks, safe deposit boxes, and foreign exchange services. The branches also offer specialized services such as trade finance, corporate banking, and investment advisory services depending on the branch size and location.
The main branch at Mercantile House serves as the headquarters and offers the full range of banking services including treasury operations, corporate banking, and international trade finance. Regional branches focus primarily on retail banking services while maintaining connectivity to the central system for seamless service delivery.
Customer service across all branches is standardized, with multilingual support available in English, Kiswahili, and local languages depending on the region. Each branch maintains dedicated relationship managers for corporate clients and personal bankers for high-value individual customers.
For emergency banking services and after-hours support, customers can access the bank’s 24/7 customer service hotline at +254 709 072 000 or visit the bank’s digital platforms for basic banking transactions and account management services.
