Communications Authority of Kenya Address & Contacts

The Communications Authority of Kenya (CA) is the government agency responsible for regulating the country's information and communications technology (ICT) sector. Established under the Kenya Information and Communications Act, the Authority oversees telecommunications, broadcasting, cybersecurity, electronic commerce, postal services, and courier services. It plays a critical role in ensuring that communication services in Kenya are accessible, secure, efficient, and compliant with national regulations.

Communications Authority of Kenya Head Office Address

The headquarters of the Communications Authority of Kenya is located at: CA Centre, Waiyaki Way, Westlands P.O. Box 14448-00800 Nairobi, Kenya The CA Centre serves as the main administrative and operational hub for the Authority. Individuals, businesses, telecommunications operators, broadcasters, and other stakeholders can visit the offices for licensing, regulatory guidance, consumer complaints, and other communication sector services.

Communications Authority of Kenya Contacts

The Authority can be reached through the following official contact channels:

Contact Type	Details
Main Telephone	+254 (20) 424000
Mobile Number	+254 703 042 000
Alternative Mobile	+254 730 172 000
General Email	info@ca.go.ke
Consumer Complaints	chukuahatua@ca.go.ke

These contact channels are available for general inquiries, regulatory matters, licensing information, consumer complaints, and stakeholder engagement.

Regional Offices

To improve service delivery across the country, the Communications Authority maintains several regional offices:

Region	Location
Western Region	Daima Towers, Eldoret
Nyanza Region	Lake Basin Mall, Kisumu
Coast Region	NSSF Building, Mombasa
Central Region	Advocates Plaza, Nyeri

These offices provide support to licensees, consumers, and other stakeholders within their respective regions.

Services Offered by the Communications Authority

The Authority performs a wide range of regulatory and consumer protection functions, including:

Telecommunications licensing and regulation
Broadcasting regulation
Cybersecurity coordination
Postal and courier services oversight
Spectrum management
Consumer protection and dispute resolution
Electronic commerce regulation
ICT market monitoring and compliance enforcement

Through these functions, the Authority supports the growth of Kenya's digital economy while safeguarding the interests of consumers and industry participants.

Official Working Hours

The Communications Authority of Kenya generally operates during normal government office hours:

Day	Working Hours
Monday – Friday	8:00 AM – 5:00 PM
Saturday	Closed
Sunday	Closed
Public Holidays	Closed

Visitors are encouraged to contact the Authority before visiting to confirm office availability and service schedules. For official communications, licensing matters, consumer complaints, and regulatory inquiries, the Communications Authority of Kenya can be reached through its headquarters at CA Centre on Waiyaki Way, Nairobi, or through its regional offices and official contact channels. As the country's principal ICT regulator, the Authority continues to facilitate the development of secure, reliable, and innovative communications services throughout Kenya.

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