Commercial International Bank (CIB) Locations and Contacts in Nairobi
Commercial International Bank (CIB) Kenya, formerly known as Mayfair-CIB, is a tier III commercial bank operating in Kenya since June 2017. A subsidiary of Egypt’s leading private-sector bank, Commercial International Bank (CIB) Egypt, it entered the Kenyan market through the acquisition of Mayfair Bank Limited, completing a full acquisition in January 2023. CIB Kenya focuses on serving high-net-worth individuals (HNWIs), small to medium enterprises (SMEs), and corporate clients with tailored financial solutions, including corporate banking, wealth management, investment banking, and digital banking services. With a market share of 0.28% as categorized by the Central Bank of Kenya (CBK), CIB Kenya has strategically positioned its branches in key business hubs within Nairobi to cater to its niche clientele. This article provides a comprehensive list of CIB Kenya’s branch locations and contact details in Nairobi, along with an overview of the services offered.
Overview of CIB Kenya
Established in 2017 as Mayfair Bank Limited, CIB Kenya obtained its banking license from the CBK on June 20, 2017, and commenced operations in August of the same year. In December 2019, CIB Egypt acquired a 51% stake in Mayfair Bank for USD 35 million, followed by the remaining 49% in January 2023, rebranding it to CIB Kenya. Headquartered in Westlands, Nairobi, the bank has grown to offer a wide range of financial products, including trade finance, cash management, foreign exchange services, investment banking, and personalized wealth management for HNWIs. CIB Kenya is also at the forefront of digital banking, providing a mobile banking app and online platforms for 24/7 account access, aligning with its mission to deliver innovative and client-centric financial solutions.
With a network of six branches across Kenya, three of which are located in Nairobi, CIB Kenya strategically places its operations in key business districts to serve its corporate and high-net-worth clientele. The bank leverages the expertise of its parent company, CIB Egypt, which has over 210 branches and a workforce of more than 7,000 employees, to bring global best practices to the Kenyan market. Below is a detailed list of CIB Kenya’s branches in Nairobi, including their locations, contact details, and services offered.
CIB Kenya Branches in Nairobi
1. Westlands Branch (Head Office)
Location: KAM House, Mezzanine Floor, Opposite Westgate Mall, Mwanzi Road, Westlands, Nairobi
Phone: +254 20 3951 100
Email: info@cibkenya.co.ke
Operating Hours: Monday to Friday, 8:30 AM – 4:30 PM; Saturday, 9:00 AM – 12:00 PM
Overview: As the headquarters of CIB Kenya, the Westlands branch serves as the central hub for the bank’s operations in Kenya. Located in the vibrant business district of Westlands, opposite Westgate Mall, this branch offers a full suite of banking services, including corporate banking, personal banking, wealth management, and investment solutions. It is designed to cater to HNWIs, SMEs, and large corporate clients, providing tailored financial products such as trade finance, foreign exchange services, and cash management. The branch is equipped with relationship managers to offer personalized banking experiences, making it ideal for clients seeking sophisticated financial solutions.
2. Upper Hill Branch
Location: Old Mutual Towers, Ground Floor, Upperhill Road, Nairobi
Phone: +254 20 3951 100
Email: info@cibkenya.co.ke
Operating Hours: Monday to Friday, 8:30 AM – 4:30 PM; Saturday, 9:00 AM – 12:00 PM
Overview: Situated in Nairobi’s thriving Upper Hill business district, this branch is strategically positioned to serve corporate clients, international businesses, and government organizations. The Upper Hill branch specializes in investment banking, asset management, and wealth management services, catering primarily to HNWIs and corporate clients. Services include mergers and acquisitions advisory, structured finance, and capital market solutions. Its location in a central business hub ensures accessibility for clients engaged in high-level financial transactions.
3. Industrial Area Branch
Location: Hi-Tech Granite Industries Building, Enterprise Road, Industrial Area, Nairobi
Phone: +254 20 3951 100
Email: info@cibkenya.co.ke
Operating Hours: Monday to Friday, 8:30 AM – 4:30 PM; Saturday, 9:00 AM – 12:00 PM
Overview: Located in Nairobi’s bustling Industrial Area, this branch is tailored to meet the banking needs of businesses in the manufacturing and logistics sectors. It offers specialized corporate banking services, including trade finance, working capital solutions, and treasury services such as foreign exchange and money market instruments. The branch supports businesses by providing financial tools to manage cash flow and facilitate international trade, making it a key resource for industrial and commercial enterprises.
Additional Contact Options
For clients seeking immediate assistance or those preferring digital channels, CIB Kenya offers multiple ways to connect:
- 24/7 Call Center: +254 20 3951 100 for emergencies, such as card closure or critical feedback.
- Mobile Banking App: Clients can log in to manage accounts, block lost cards, or access services via the Card Management Menu.
- Social Media: CIB Kenya maintains active social media pages, including Facebook, where clients can send messages for support or inquiries.
- Website: Visit cibke.com for branch locator details, service information, or to chat with CIB’s digital assistant.
Services Offered by CIB Kenya
CIB Kenya provides a comprehensive suite of financial products tailored to its target market:
- Corporate Banking: Includes trade finance, cash management, foreign exchange services, and lending solutions designed for businesses.
- Private Banking for HNWIs: Offers wealth management, investment advisory, estate planning, and personalized banking products.
- Investment Banking: Provides services such as mergers and acquisitions advisory, structured finance, and capital market solutions.
- Treasury and Global Markets: Offers foreign exchange trading, money market instruments, and risk management tools.
- Digital Banking: The CIB mobile app and online banking platforms provide 24/7 access to accounts, enabling clients to manage transactions, monitor investments, and access services remotely.
CIB Kenya’s Digital Banking Advantage
CIB Kenya places a strong emphasis on digital innovation, reducing the need for extensive physical branch networks while enhancing client convenience. The bank’s mobile banking app and online platforms allow clients to perform transactions, manage accounts, and access financial services anytime, anywhere. This digital-first approach aligns with CIB’s goal of providing seamless, secure, and efficient banking experiences, particularly for clients who prioritize convenience and accessibility.
Future Outlook
CIB Kenya is poised for growth in the Kenyan financial sector, leveraging its parent company’s expertise and resources to expand its market presence. With a focus on corporate banking, wealth management, and digital solutions, the bank aims to strengthen its position as a key player in serving HNWIs and corporate clients. Its strategic branch locations in Nairobi’s business hubs—Westlands, Upper Hill, and Industrial Area—ensure accessibility for its core clientele, while its digital platforms cater to the growing demand for modern banking solutions.
Commercial International Bank (CIB) Kenya has established itself as a reliable financial institution in Nairobi, offering specialized banking services through its three strategically located branches in Westlands, Upper Hill, and Industrial Area. With a focus on high-net-worth individuals, SMEs, and corporate clients, CIB Kenya combines personalized service with innovative digital solutions to meet diverse financial needs. Clients can access these branches for a wide range of services, from corporate banking to wealth management, or utilize the bank’s 24/7 digital platforms for convenience. For further details or inquiries, contact CIB Kenya via phone, email, or their official website.