Commercial International Bank (CIB) Locations and Contacts in Nairobi

Commercial International Bank (CIB) Kenya, formerly known as Mayfair-CIB, is a tier III commercial bank in Kenya, fully owned by Commercial International Bank (CIB) Egypt, one of Egypt’s leading private-sector banks. Established in 2017 as Mayfair Bank Limited and rebranded to CIB Kenya following its acquisition by CIB Egypt, the bank has carved a niche in serving high-net-worth individuals (HNWIs), small to medium enterprises (SMEs), and corporate clients. With a focus on personalized banking, wealth management, and innovative digital solutions, CIB Kenya operates strategically located branches in Nairobi’s key business hubs. This article provides a comprehensive guide to CIB Kenya’s branch locations, contact details, and services offered in Nairobi County as of June 2025.

Overview of CIB Kenya

CIB Kenya began operations in August 2017 after receiving its banking license from the Central Bank of Kenya (CBK) on June 20, 2017. Initially founded as Mayfair Bank by 31 Kenyan investors, it was acquired by CIB Egypt, with a 51% stake purchased in April 2020 for USD 35 million and the remaining 49% in January 2023, making it CIB’s first fully owned subsidiary outside Egypt. Headquartered in Nairobi’s Westlands, CIB Kenya has a network of six branches across the country, three of which are in Nairobi County. The bank is known for its tailored financial solutions, including corporate banking, trade finance, treasury services, and wealth management, with a market share of approximately 0.28% as categorized by the CBK.

CIB Kenya leverages its parent company’s expertise to deliver world-class banking services, integrating advanced technology through its mobile banking app and online platforms to ensure convenience and accessibility. The bank’s strategic focus on digital innovation and customer-centric services positions it as a rising player in Kenya’s competitive financial sector. Below is a detailed list of CIB Kenya’s branches in Nairobi, including their locations, contact information, and key services.

CIB Kenya Branches in Nairobi

1. Westlands Branch (Headquarters)

Location: KAM House, Ground Floor, Opposite Westgate Mall, Mwanzi Road, Westlands, Nairobi
Contact Details:
- Phone: +254 20 3951 100
- Email: info@cibkenya.co.ke
- Operating Hours: Monday to Friday, 8:30 AM – 4:30 PM; Saturday, 9:00 AM – 12:00 PM (Closed on Sundays and public holidays)
Overview: As the headquarters of CIB Kenya, the Westlands branch serves as the central hub for the bank’s operations in the country. Located in the vibrant business district of Westlands, opposite the prominent Westgate Mall, this branch offers a full suite of banking services, including corporate banking, personal banking, wealth management, and investment solutions. It caters to high-net-worth individuals and corporate clients, providing tailored financial products such as trade finance, cash management, and foreign exchange services. The branch is equipped with modern facilities and a team of relationship managers to ensure personalized service.

2. Upper Hill Branch

Location: Old Mutual Towers, Ground Floor, Upperhill Road, Nairobi
Contact Details:
- Phone: +254 20 3951 100
- Email: info@cibkenya.co.ke
- Operating Hours: Monday to Friday, 8:30 AM – 4:30 PM; Saturday, 9:00 AM – 12:00 PM (Closed on Sundays and public holidays)
Overview: Situated in Nairobi’s Upper Hill, a thriving business district hosting numerous corporate offices and government institutions, this branch is strategically positioned to serve corporate clients and high-net-worth individuals. The Upper Hill branch specializes in investment banking services, including mergers and acquisitions advisory, structured finance, and capital market solutions. It also offers wealth management and personalized banking products for HNWIs, making it a key location for clients seeking sophisticated financial solutions. The branch’s location ensures easy access for businesses and professionals in the area.

3. Industrial Area Branch

Location: Hi-Tech Granite Industries Building, Enterprise Road, Industrial Area, Nairobi
Contact Details:
- Phone: +254 20 3951 100
- Email: info@cibkenya.co.ke
- Operating Hours: Monday to Friday, 8:30 AM – 4:30 PM; Saturday, 9:00 AM – 12:00 PM (Closed on Sundays and public holidays)
Overview: Located in Nairobi’s bustling Industrial Area, this branch is designed to meet the banking needs of businesses in the manufacturing, logistics, and industrial sectors. It offers specialized corporate banking services, including trade finance, working capital solutions, and treasury services such as foreign exchange and money market instruments. The branch supports businesses with tailored lending solutions and cash management services, ensuring operational efficiency for industries in the area. Its strategic location makes it convenient for corporate clients operating in Nairobi’s industrial hub.

Services Offered by CIB Kenya

CIB Kenya provides a wide range of financial products and services tailored to its clientele, with a focus on corporate banking, private banking for HNWIs, and digital banking solutions. Key offerings include:

Corporate Banking: Comprehensive services such as trade finance, cash management, foreign exchange services, and tailored lending solutions to support businesses of all sizes.
Private Banking for HNWIs: Wealth management services, including investment advisory, estate planning, and personalized banking products designed for high-net-worth individuals.
Treasury and Investment Solutions: Foreign exchange trading, money market instruments, and investment opportunities to help clients manage risks and enhance their portfolios.
Digital Banking: CIB Kenya’s mobile banking app and online banking platforms provide 24/7 access to accounts, enabling clients to manage transactions, block lost cards, and access financial services remotely. The bank’s digital-first approach ensures convenience and security for its customers.

Digital Banking and Customer Support

CIB Kenya is committed to enhancing customer experience through digital innovation. Clients can access banking services via the CIB mobile banking app, which allows for seamless account management, bill payments, and card management, including the ability to block lost cards instantly. The bank’s online banking platform offers similar functionalities, ensuring 24/7 access to financial services. For immediate support or emergencies, such as card closures, customers can contact CIB Kenya’s 24/7 Call Center at +254 20 3951 100 or reach out via email at info@cibkenya.co.ke. Additionally, customers can engage with the bank through its social media pages on platforms like Facebook for updates and direct messaging.

For personalized assistance, clients are encouraged to visit any of the Nairobi branches, where trained representatives provide tailored services. The bank’s branch locator page on its official website (cibke.com) offers an interactive map to help customers find the nearest branch.

Future Outlook

CIB Kenya is poised for growth in the Kenyan financial sector, leveraging its parent company’s expertise and global network. With a focus on expanding its digital banking offerings and maintaining a strategic presence in key business hubs, the bank aims to enhance its market position while continuing to serve its niche clientele of HNWIs and corporates. Plans for further expansion include introducing innovative financial products and strengthening SME support, aligning with Kenya’s growing demand for tailored banking solutions.

Commercial International Bank (CIB) Kenya offers a robust network of three branches in Nairobi County, strategically located in Westlands, Upper Hill, and Industrial Area to cater to its corporate and high-net-worth clientele. With a comprehensive suite of services, including corporate banking, wealth management, and digital banking solutions, CIB Kenya combines global expertise with local market insights to deliver exceptional financial services. For more information or to access banking services, customers can visit any of the listed branches, contact the 24/7 Call Center at +254 20 3951 100, or explore the bank’s digital platforms at cibke.com.