Co-operative Bank of Kenya Locations and Contacts in Nairobi
The Co-operative Bank of Kenya, a leading commercial bank in Kenya, has been a cornerstone of the country’s financial sector since its establishment in 1968. With a robust network of 160 branches nationwide as of 2021, the bank serves over 7.5 million account holders, offering a wide range of services tailored to individuals, small businesses, and large corporations. In Nairobi County, the bank operates numerous branches strategically located to provide convenient access to banking services. This article provides a comprehensive list of Co-operative Bank of Kenya’s branch locations, contact details, operating hours, and services offered in Nairobi, based on the most reliable and up-to-date information available.
Overview of Co-operative Bank of Kenya
Founded in 1966 as a cooperative society, Co-operative Bank of Kenya received its banking license in 1968. Initially focused on serving cooperative societies, it transitioned into a fully-fledged commercial bank in 1989, expanding its product offerings to include retail banking, corporate banking, and digital banking solutions. The bank went public in 2008 and is listed on the Nairobi Securities Exchange (NSE) under the symbol COOP. Its headquarters are located at Co-operative House, Haile Selassie Avenue, Nairobi.
The bank is renowned for its innovative financial solutions, including mobile banking (MCo-op Cash), internet banking, and agency banking, which have deepened its customer base. It also operates subsidiaries such as Kingdom Securities Limited, Co-opTrust Investment Services Limited, and Co-operative Consultancy Services Kenya Limited. In 2010, the bank was named the “Best Bank of Kenya” by the London Financial Times for its remarkable growth.
Co-operative Bank Branches in Nairobi County
Below is a detailed list of Co-operative Bank of Kenya branches in Nairobi, including their physical addresses, branch codes, contact details, and operating hours. Note that operating hours may vary slightly, and customers are encouraged to confirm with the specific branch for any changes, especially during public holidays.
1. Co-op House Branch
- Branch Code: 11002
- Address: Co-operative House, Haile Selassie Avenue, P.O. Box 67881 - 00200, Nairobi
- Telephone: (020) 3276280, 0711 049 280, 0732 106 280
- Fax: (020) 3276526
- Email: co-ophsebr@co-opbank.co.ke
- Operating Hours:
- Monday to Friday: 8:30 AM – 4:00 PM
- Saturday: 8:30 AM – 12:00 Noon
- Sundays and Public Holidays: Closed
- Services: Account openings (individual, business, children, joint, foreign currency), loans, trade finance, internet banking, and MoneyGram services.
2. Kenyatta Avenue Branch
- Branch Code: 11164
- Address: Kenyatta Avenue, P.O. Box 44805 - 00200, Nairobi
- Telephone: 0793 072 017, 0782 501 012, 0793 072 022, 0793 072 023
- Email: kenyattaavenbibr@co-opbank.co.ke
- Operating Hours:
- Normal Business Hours:
- Monday to Friday: 8:30 AM – 4:00 PM
- Saturday: 8:30 AM – 12:00 Noon
- Sundays and Public Holidays: Closed
- Executive Business Hours:
- Monday to Friday: 8:30 AM – 5:00 PM
- Saturday: 8:30 AM – 1:00 PM
- Sundays and Public Holidays: Closed
- Normal Business Hours:
- Services: Executive banking, SME loans, asset finance, and international money transfers (SWIFT code: KCOOKENA).
3. Aga Khan Walk Branch
- Branch Code: 11065
- Address: Aga Khan Walk, P.O. Box 20818 - 00100, Nairobi
- Telephone: (020) 2214063, 0729 110 777, 0732 760 465
- Fax: (020) 2214064
- Email: uchumihsebr@co-opbank.co.ke
- Operating Hours:
- Monday to Friday: 8:30 AM – 4:00 PM
- Saturday: 8:30 AM – 12:00 Noon
- Sundays and Public Holidays: Closed
- Services: Personal banking, business accounts, and micro-business insurance.
4. Athi River Branch
- Branch Code: 11033
- Address: Athi River, P.O. Box (not specified), Nairobi
- Telephone: (045) 6622880, 6622875/6, 0722 207 575, 0734 333 316
- Fax: (045) 6622884
- Email: athi_riverbr@co-opbank.co.ke
- Operating Hours:
- Monday to Friday: 8:30 AM – 4:00 PM
- Saturday: 8:30 AM – 12:00 Noon
- Sundays and Public Holidays: Closed
- Services: Agricultural loans, term loans, and LPO financing.
5. Buru Buru Branch
- Branch Code: 11032
- Address: Buru Buru, P.O. Box 427 - 00515, Buru Buru, Nairobi
- Telephone: (020) 7780187, 0735 600 520, 0713 600 991
- Fax: (020) 7780190
- Email: buruburubr@co-opbank.co.ke
- Operating Hours:
- Monday to Friday: 8:30 AM – 4:00 PM
- Saturday: 8:30 AM – 12:00 Noon
- Sundays and Public Holidays: Closed
- Services: Retail banking, children’s accounts, and mobile banking registration.
6. City Hall Branch
- Branch Code: 11049
- Address: City Hall, P.O. Box 44805 - 00200, Nairobi
- Telephone: (020) 2252126/33/49, 0729 110 777, 0732 760 465, 0724 253 255, 0733 330 052
- Fax: (020) 2252034
- Email: cityhallbr@co-opbank.co.ke
- Operating Hours:
- Monday to Friday: 8:30 AM – 4:00 PM
- Saturday: 8:30 AM – 12:00 Noon
- Sundays and Public Holidays: Closed
- Services: Corporate banking, treasury products, and fixed income services.
7. Dagoretti Branch
- Branch Code: 11130
- Address: Dagoretti, P.O. Box 38665 - 00100, Nairobi
- Telephone: (020) 2181333, 0701 154 136, 0786 666 042
- Email: dagoretticornerbr@co-opbank.co.ke
- Operating Hours:
- Monday to Friday: 8:30 AM – 4:00 PM
- Saturday: 8:30 AM – 12:00 Noon
- Sundays and Public Holidays: Closed
- Services: SME banking, invoice discounting, and personal loans.
8. Dandora Branch
- Branch Code: 11075
- Address: Dandora, P.O. Box 774 – 00516, Nairobi
- Telephone: (020) 2601488, 0719 865 298
- Fax: (020) 2601485
- Email: dandorabr@co-opbank.co.ke
- Operating Hours:
- Monday to Friday: 8:30 AM – 4:00 PM
- Saturday: 8:30 AM – 12:00 Noon
- Sundays and Public Holidays: Closed
- Services: Micro-business loans, savings accounts, and digital banking.
9. Thika Road Mall (TRM) Branch
- Branch Code: Not specified
- Address: Thika Road Mall, Thika Road, P.O. Box (not specified), Nairobi
- Telephone: Not specified (contact head office for details)
- Email: Not specified
- Operating Hours:
- Monday to Friday: 8:30 AM – 4:00 PM
- Saturday: 8:30 AM – 12:00 Noon
- Sundays and Public Holidays: Closed
- Services: Account openings, joint accounts, and business banking.
10. Utawala Branch
- Branch Code: Not specified
- Address: Utawala, P.O. Box 48022 - 00100, Nairobi
- Telephone: 0701 826 885, 0786 666 019
- Email: Not specified
- Operating Hours:
- Monday to Friday: 8:30 AM – 4:00 PM
- Saturday: 8:30 AM – 12:00 Noon
- Sundays and Public Holidays: Closed
- Services: Personal banking, foreign currency accounts, and mobile banking.
11. Ukulima Branch
- Branch Code: 11011
- Address: Ukulima, P.O. Box (not specified), Nairobi
- Telephone: Not specified (contact head office for details)
- Email: Not specified
- Operating Hours:
- Monday to Friday: 8:30 AM – 4:00 PM
- Saturday: 8:30 AM – 12:00 Noon
- Sundays and Public Holidays: Closed
- Services: Agricultural financing, cooperative society accounts, and trade finance.
Head Office Contact Information
For inquiries not specific to a branch or for corporate services, customers can contact the Co-operative Bank of Kenya’s head office:
- Address: Co-operative House, Haile Selassie Avenue, P.O. Box 48231 - 00100, Nairobi
- Telephone: +254 020 888999, +254 020 88891
- Mobile: 0711 049 000, 0732 106 000
- Email: customerservice@co-opbank.co.ke
- Contact Centre: Available 24/7 at 0711 049 000 or 0732 106 000
- SWIFT Code: KCOOKENA
- Website: www.co-opbank.co.ke
Services Offered at Co-operative Bank Branches
Co-operative Bank of Kenya offers a comprehensive suite of services across its Nairobi branches, including:
- Account Types:
- Individual, joint, business, children’s, and foreign currency accounts.
- Specialized accounts for cooperatives and SMEs.
- Loans and Financing:
- Personal loans, business loans, asset finance, and LPO financing.
- Agricultural loans and micro-business loans for small-scale entrepreneurs.
- Digital Banking:
- MCo-op Cash mobile banking for transfers, bill payments, and loan applications.
- Internet banking for account management and transactions.
- Agency banking for accessible services through authorized agents.
- International Services:
- MoneyGram and SWIFT transfers for international payments.
- Foreign currency accounts and exchange services.
- Insurance and Investment:
- Medical, motor, general, life, and agricultural insurance through CIC Insurance Group (35.71% shareholding).
- Investment services via Co-opTrust Investment Services Limited.
- Treasury and Corporate Services:
- Fixed income and money market products.
- Letters of credit and invoice discounting for businesses.
How to Locate a Branch or Verify Details
To find the nearest Co-operative Bank branch or confirm contact details:
- Visit the Official Website: The bank’s website (www.co-opbank.co.ke) provides a branch locator tool under the “Contact Us” section.
- Call the Contact Centre: Dial 0711 049 000 or 0732 106 000 for 24/7 assistance.
- Use Mobile Banking: The MCo-op Cash app includes branch and ATM locator features.
- Email or Visit: Reach out to the branch email addresses provided or visit the branch during operating hours.
For accurate branch codes, especially for money transfers, customers should verify with the bank, as codes like 11011 (Ukulima) and 11164 (Kenyatta Avenue) are critical for ensuring transactions reach the correct account.
Co-operative Bank of Kenya’s extensive branch network in Nairobi County reflects its commitment to providing accessible and innovative financial services. With branches strategically located in key areas like Kenyatta Avenue, Buru Buru, and Thika Road Mall, the bank caters to diverse customer needs, from personal banking to corporate finance. The contact details and operating hours provided above ensure customers can easily connect with their preferred branch. For the latest information or to access digital banking services, visit www.co-opbank.co.ke or contact the 24/7 customer service centre.