Caritas Microfinance Bank Limited Branches, Locations & Contacts

Caritas Microfinance Bank Limited Branches, Locations & Contacts, Opening and Closing Hours

Caritas Microfinance Bank Limited – Head Office

Caritas Microfinance Bank is one of Kenya’s licensed deposit-taking microfinance institutions, having operated since June 2015. The bank is owned by the Catholic Archdiocese of Nairobi and has steadily grown its branch network to provide financial services to both individuals and small businesses. The bank focuses on financial inclusion and offers products such as savings accounts, current accounts, and loan facilities tailored to meet the needs of diverse customers.

Cardinal Otunga Branch

The bank’s headquarters are located at Cardinal Otunga Plaza in Nairobi, serving as both the head office and main customer service center. This branch provides comprehensive banking services including account opening, loan applications, and customer support.

Kawangware Branch

Kawangware Branch is strategically located at the junction of Naivasha and Kikuyu Roads, Kawangware, serving the densely populated Kawangware area and surrounding neighborhoods. This branch focuses on serving micro and small enterprises in the area.

Donholm Branch

Donholm Branch is conveniently located off Manyanja Road, near Naivas Supermarket, Donholm. This branch serves the middle-income residential area of Donholm and surrounding estates, offering personalized banking services to individuals and families.

Karuri Branch

Karuri Branch is located at St. Martin D Porres Catholic Church, Banana Hill. This branch reflects the bank’s strong connection with the Catholic Church and serves the Karuri, Banana Hill, and surrounding areas with faith-based banking services.

Thika Branch

Thika Branch is situated in Thika Bazaar Building, along Kenyatta Highway, Thika Town. This branch serves the industrial town of Thika and surrounding agricultural areas, supporting both individual customers and small businesses in the region.

Githurai Branch

Githurai Branch is located on Ngumba Road off Thika Superhighway, opposite Holy Mary Mother of God Parish, Githurai 45. This branch serves the populous Githurai area and neighboring estates along the Thika Superhighway corridor.

Nyeri Branch

Nyeri Branch is located in Nyaatha Plaza, Ground Floor, Kimathi Way, Nyeri. This branch extends the bank’s services to the Central Kenya region, serving customers in Nyeri town and the broader Central Kenya agricultural community.

Customer Service and Digital Banking

Caritas Microfinance Bank offers comprehensive customer service through its centralized call center. The bank has a One-Time-PIN (OTP) mechanism through which they send customers who subscribe for digital banking applications (USSD, mobile banking). For any security concerns, customers can contact the call center on 0205151500 / 0729986331 if they suspect their account has been compromised.

Additional Service Information

All Caritas Microfinance Bank branches offer the following services during operating hours:

Core Banking Services

• Account opening and management
• Cash deposits and withdrawals
• Money transfers and remittances
• Loan applications and processing
• Investment advisory services
• Mobile banking registration
• Debit card services
• Standing order instructions

Business Services

• Business account opening
• SME loan facilities
• Asset financing
• Invoice discounting
• Business banking advice
• Group savings accounts
• Chama banking services

Digital Services

All branches support digital banking enrollment including:

• Mobile banking setup
• Internet banking registration
• SMS banking activation
• USSD banking (*483#)
• Mobile money integration

Special Notes on Operating Hours

Public Holidays: All branches remain closed on public holidays as declared by the Government of Kenya.

Extended Hours: Some branches may extend operating hours during peak business periods or special promotions, with advance notice to customers.

Emergency Services: For urgent banking needs outside operating hours, customers can use the 24/7 USSD service (*483#) or contact the emergency hotline.

Saturday Services: Limited services available on Saturdays including cash deposits, withdrawals, and account inquiries. Full service resumption on Monday.

Lunch Hours: All branches operate continuously without lunch break closure to ensure uninterrupted customer service.

The bank’s commitment to financial inclusion is reflected in its strategic branch placement across different economic zones, from urban centers like Nairobi to peri-urban areas like Githurai and Kawangware, and extending to regional towns like Thika and Nyeri. Each branch is staffed with trained personnel who understand the local community’s financial needs and can provide personalized banking solutions.

For customers requiring services outside regular banking hours, Caritas Microfinance Bank’s digital platforms remain accessible 24/7, ensuring continuous access to essential banking services. The bank continues to invest in technology and customer service improvements to enhance the banking experience across all its branch locations.