Bank of India Locations and Contacts in Nairobi

List of Bank of India Locations and Contacts in Nairobi

Bank of India, one of India’s premier public sector banks, has been a significant player in Kenya’s financial sector since its establishment in the country on June 5, 1953. As a government-owned institution, it is one of the 42 licensed commercial banks in Kenya, offering a wide range of services, including personal banking, corporate banking, and foreign exchange solutions. With its headquarters located along Kenyatta Avenue in Nairobi, Bank of India operates six branches across Kenya, three of which are strategically situated in Nairobi County to serve the capital’s diverse customer base. This article provides a comprehensive overview of Bank of India’s branch locations, contact details, and services offered in Nairobi, ensuring customers can easily access their banking needs.

Overview of Bank of India in Kenya

Founded on September 7, 1906, by a group of eminent businessmen in Mumbai, Bank of India was nationalized in 1969 and has since grown into a global financial institution with over 5,100 branches in India and 47 branches/offices across 13 countries, including Kenya. In Kenya, the bank opened its first branch in Mombasa in 1953, followed by its Nairobi branch in 1954, located in the Heritage Building. The bank’s Kenyan operations are overseen by a Chief Executive based in Nairobi, ensuring seamless coordination across its branches. Bank of India is renowned for its commitment to superior, proactive banking services, blending traditional values with modern infrastructure, such as mobile and internet banking platforms. It caters to individuals, businesses, and Non-Resident Indians (NRIs) with services like savings accounts, fixed deposits, personal loans, trade finance, and competitive forex rates, particularly for transactions between Kenya and India.

In Nairobi, Bank of India maintains three branches: the Head Office on Kenyatta Avenue, the Westlands Branch, and the Industrial Area Branch. These branches are strategically located to serve the city’s bustling commercial hubs, offering tailored financial solutions to meet both local and international banking needs. Below is a detailed list of these branches, including their addresses, contact information, and services provided.

Bank of India Branches in Nairobi

1. Nairobi Head Office

  • Location: Bank of India Building, Kenyatta Avenue, Nairobi
  • Postal Address: P.O. Box 30246-00100, Nairobi, Kenya
  • Telephone: +254 20 2221414, +254 20 2221415, +254 20 2221416, +254 20 2221417
  • Fax: +254 20 2221418
  • Email: boikenya@boikenya.com
  • SWIFT Code: BKIDKENA
  • Services: As the central hub for Bank of India’s operations in Kenya, the Nairobi Head Office offers a comprehensive range of services, including:
    • Personal Banking: Savings accounts, fixed deposits, personal loans, and the Bank of India Kenya Visa Debit Card for local and international transactions.
    • Corporate Banking: Working capital finance, trade finance (e.g., letters of credit), and corporate loans.
    • Foreign Exchange Services: Competitive forex rates and remittance services, especially for transactions involving India.
    • Digital Banking: Access to mobile and internet banking platforms for account management, fund transfers, and bill payments.
    • NRI Services: Specialized accounts and investment options for Non-Resident Indians, including NRE/NRO accounts and portfolio investment schemes.

The Head Office is located in Nairobi’s central business district, making it easily accessible for individuals and businesses seeking a wide array of financial services. It also serves as the primary point for escalating unresolved customer complaints.

2. Westlands Branch

  • Location: The Oval, 2nd Floor, Jalaram Road, Westlands, Nairobi
  • Postal Address: P.O. Box 14467-00800, Nairobi, Kenya
  • Telephone: +254 20 4452011, +254 20 4452012
  • Email: Westlands.Nairobi@bankofindia.co.in
  • Services: Situated in the vibrant Westlands district, a key commercial and residential area, this branch caters to both retail and corporate clients with services such as:
    • Retail Banking: Savings accounts, fixed deposits, and personal loans for individuals.
    • Business Loans: Financing solutions for small and medium enterprises (SMEs) and larger corporations.
    • Wealth Management: Investment products and advisory services tailored to high-net-worth individuals.
    • Digital Banking: Access to online banking platforms for convenient account management.

The Westlands Branch is ideal for customers in Nairobi’s upscale business and residential areas, offering personalized banking solutions in a modern, customer-friendly environment.

3. Industrial Area Branch

  • Location: Block D-1, Ground Floor, Sameer Business Park, Mombasa Road, Nairobi
  • Postal Address: P.O. Box 18113-00500, Nairobi, Kenya
  • Telephone: +254 20 2399060, +254 20 2399061
  • Email: IndArea.Nairobi@bankofindia.co.in
  • Services: Located in Nairobi’s Industrial Area, this branch primarily serves businesses and employees in the region, offering:
    • Trade Finance: Letters of credit, export/import financing, and other trade-related services.
    • Working Capital Loans: Financing solutions to support business operations and growth.
    • Cash Management Services: Efficient solutions for businesses to manage their cash flow.
    • Personal Banking: Savings accounts, fixed deposits, and personal loans for employees and residents in the area.
    • Digital Banking: Access to mobile and internet banking for seamless transactions.

This branch is strategically positioned to cater to the financial needs of businesses in Nairobi’s industrial hub, particularly those involved in manufacturing and trade.

Contacting Bank of India in Nairobi

For general inquiries, account-related services, or complaints, customers are encouraged to first contact the respective branch using the provided telephone numbers or email addresses. When submitting complaints or messages, customers should include their name, account number, branch name, and mobile number for efficient follow-up. Unresolved issues can be escalated to the Chief Executive’s office at the Nairobi Head Office via the email boikenya@boikenya.com.

Additionally, Bank of India’s official website (www.boikenya.com) provides access to online banking services, account opening forms for NRIs, and detailed information about the bank’s products and services. Customers can also stay updated on interest rates, with the bank recently revising its base rate to 15.50% effective January 10, 2025, and rates on advances linked to the Central Bank of Kenya’s CBR (11.25%) revised effective December 5, 2024.

Why Choose Bank of India in Nairobi?

Bank of India’s 70-year presence in Kenya underscores its commitment to supporting the country’s financial growth. The bank’s three Nairobi branches are strategically located to serve diverse customer segments, from individuals seeking personal banking solutions to businesses requiring trade finance and corporate loans. Its focus on digital banking ensures customers can manage their finances conveniently, while its expertise in foreign exchange and NRI services makes it a preferred choice for those with international financial needs, particularly between Kenya and India.

With a strong legacy, modern infrastructure, and a customer-centric approach, Bank of India continues to be a trusted partner in Nairobi’s financial landscape, offering reliable and innovative banking solutions to meet the needs of its growing customer base.

Disclaimer: The contact details and services listed are based on the most recent information available as of June 9, 2025. Customers are advised to verify details directly with the bank for the latest updates, as contact information and service offerings may change. For further details, visit www.boikenya.com or contact the respective branches.

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