Bank of India Branches in Kenya, Locations & Contacts
Bank of India Branches in Kenya, Locations & Contacts
1. Nairobi Branch
| Detail | Information |
|---|---|
| Location/Address | Kenyatta Avenue, PO BOX-30246-00100, Nairobi, Kenya |
| Branch Manager | Mr. Jeetendra Kumar Meena (Chief Manager) |
| Contact Numbers | +254-111053414, +254-722794270 |
| cmnrb@boikenya.com | |
| Operating Hours | Monday – Friday: 8:30 AM – 4:00 PM, Saturday: 8:30 AM – 12:00 PM |
2. Mombasa Branch
| Detail | Information |
|---|---|
| Location/Address | Bank of India Building, Treasury Square, Nkrumah Road, PO Box 90684-80100, Mombasa, Kenya |
| Branch Manager | Mr. Dinesh Kumar (Chief Manager) |
| Contact Numbers | +254-111053428, +254-722794748 |
| cmmsa@boikenya.com | |
| Operating Hours | Monday – Friday: 8:30 AM – 4:00 PM, Saturday: 8:30 AM – 12:00 PM |
3. Industrial Area Branch
| Detail | Information |
|---|---|
| Location/Address | Block D-1, Ground Floor, Sameer Business Park, Mombasa Road, PO Box -18415-00500, Nairobi, Kenya |
| Branch Manager | Mr. Sunil Kumar (Chief Manager) |
| Contact Numbers | +254-111053425, +254-720895466 |
| cmiab@boikenya.com | |
| Operating Hours | Monday – Friday: 8:30 AM – 4:00 PM, Saturday: 8:30 AM – 12:00 PM |
4. Westlands Branch
| Detail | Information |
|---|---|
| Location/Address | The Oval 2nd Floor, Jalaram Road, PO Box No-14359-00800, Westlands, Nairobi, Kenya |
| Branch Manager | Mr. Shivashish (Chief Manager) |
| Contact Numbers | +254-111053424, +254-726440499 |
| cmwst@boikenya.com | |
| Operating Hours | Monday – Friday: 8:30 AM – 4:00 PM, Saturday: 8:30 AM – 12:00 PM |
5. Eldoret Branch
| Detail | Information |
|---|---|
| Location/Address | Tarita Centre Ground Floor, Ronald Nagala Street, PO Box-2256-30100, Eldoret, Kenya |
| Branch Manager | Mr. Sanjay Kumar (Chief Manager) |
| Contact Numbers | +254-111053420, +254-700745748 |
| cmeldoret@boikenya.com | |
| Operating Hours | Monday – Friday: 8:30 AM – 4:00 PM, Saturday: 8:30 AM – 12:00 PM |
Kenya Head Office
| Detail | Information |
|---|---|
| Location/Address | Kenyatta Avenue, PO BOX-30246-00100, Nairobi, Kenya |
| Chief Executive | Mr. Omprakash Maheshwari |
| Contact Numbers | +254-111053410, +254-722794281 |
| cekenya@boikenya.com | |
| Operating Hours | Monday – Friday: 8:30 AM – 4:00 PM, Saturday: 8:30 AM – 12:00 PM |
Additional Branch Information
Banking Services Available at All Branches
- Current and Savings Accounts
- Fixed Deposits
- Personal and Business Loans
- Trade Finance Services
- Foreign Exchange Services
- Money Transfer Services
- Internet Banking
- Mobile Banking
- ATM Services
- Safe Deposit Lockers
Customer Service Guidelines
Customers are requested to address their complaints/messages to the respective branches first through the emails provided. Customers should quote their Name, Account Number, Branch Name and Mobile Number in the complaint/message for easy recognition and follow-up. Any unresolved complaint may be escalated to the head office.
ATM Locations
Each branch location typically has ATM facilities available 24/7 for customer convenience. ATMs are located within the branch premises or in close proximity to ensure easy access for banking transactions outside regular banking hours.
Branch Network Overview
Bank of India operates five branches in Kenya, strategically located to serve the major commercial centers of the country. Each branch is headed by a Branch Manager/Head, with the overall Bank of India Kenya Centre headed by the Chief Executive whose office is located at Nairobi.
Special Banking Hours
During public holidays and special occasions, branch operating hours may vary. Customers are advised to contact their respective branches directly or check the bank’s official website for any changes in operating hours during festive seasons or public holidays.
Digital Banking Services
All branches provide comprehensive digital banking solutions including:
- Online banking platform access
- Mobile banking application support
- Electronic fund transfers
- Bill payment services
- Account statement generation
- Cheque book requests
- Standing instruction services
Corporate Banking Services
For corporate clients, all branches offer specialized services including:
- Corporate current accounts
- Cash management services
- Trade finance solutions
- Foreign exchange dealing
- Letter of credit facilities
- Bank guarantees
- Project financing consultation
Retail Banking Products
Individual customers can access various retail banking products across all branches:
- Personal savings accounts
- Salary accounts
- Student accounts
- Senior citizen accounts
- Personal loans
- Home loans
- Vehicle loans
- Credit card facilities
Branch Accessibility
All Bank of India branches in Kenya are designed to be accessible to customers with disabilities, featuring ramp access, dedicated parking spaces, and assistance for visually impaired customers. The branches also provide multilingual support to cater to Kenya’s diverse population.
Security Measures
Each branch maintains high security standards with:
- 24/7 CCTV surveillance
- Armed security personnel
- Secure cash handling procedures
- Biometric access controls
- Fire safety systems
- Emergency response protocols
Technology Infrastructure
All branches are equipped with modern banking technology including:
- Core banking systems
- Real-time transaction processing
- Secure communication networks
- Backup power systems
- Modern computer terminals
- Digital document management
The Bank of India Kenya network continues to serve the banking needs of individuals, businesses, and corporate clients across the country, maintaining its position as a trusted financial institution since its establishment in 1953.