Bank of India Branches in Kenya, Locations & Contacts

Bank of India Branches in Kenya, Locations & Contacts

1. Nairobi Branch

2. Mombasa Branch

3. Industrial Area Branch

4. Westlands Branch

5. Eldoret Branch

Kenya Head Office

Additional Branch Information

Banking Services Available at All Branches

• Current and Savings Accounts
• Fixed Deposits
• Personal and Business Loans
• Trade Finance Services
• Foreign Exchange Services
• Money Transfer Services
• Internet Banking
• Mobile Banking
• ATM Services
• Safe Deposit Lockers

Customer Service Guidelines

Customers are requested to address their complaints/messages to the respective branches first through the emails provided. Customers should quote their Name, Account Number, Branch Name and Mobile Number in the complaint/message for easy recognition and follow-up. Any unresolved complaint may be escalated to the head office.

ATM Locations

Each branch location typically has ATM facilities available 24/7 for customer convenience. ATMs are located within the branch premises or in close proximity to ensure easy access for banking transactions outside regular banking hours.

Branch Network Overview

Bank of India operates five branches in Kenya, strategically located to serve the major commercial centers of the country. Each branch is headed by a Branch Manager/Head, with the overall Bank of India Kenya Centre headed by the Chief Executive whose office is located at Nairobi.

Special Banking Hours

During public holidays and special occasions, branch operating hours may vary. Customers are advised to contact their respective branches directly or check the bank’s official website for any changes in operating hours during festive seasons or public holidays.

Digital Banking Services

All branches provide comprehensive digital banking solutions including:

• Online banking platform access
• Mobile banking application support
• Electronic fund transfers
• Bill payment services
• Account statement generation
• Cheque book requests
• Standing instruction services

Corporate Banking Services

For corporate clients, all branches offer specialized services including:

• Corporate current accounts
• Cash management services
• Trade finance solutions
• Foreign exchange dealing
• Letter of credit facilities
• Bank guarantees
• Project financing consultation

Retail Banking Products

Individual customers can access various retail banking products across all branches:

• Personal savings accounts
• Salary accounts
• Student accounts
• Senior citizen accounts
• Personal loans
• Home loans
• Vehicle loans
• Credit card facilities

Branch Accessibility

All Bank of India branches in Kenya are designed to be accessible to customers with disabilities, featuring ramp access, dedicated parking spaces, and assistance for visually impaired customers. The branches also provide multilingual support to cater to Kenya’s diverse population.

Security Measures

Each branch maintains high security standards with:

• 24/7 CCTV surveillance
• Armed security personnel
• Secure cash handling procedures
• Biometric access controls
• Fire safety systems
• Emergency response protocols

Technology Infrastructure

All branches are equipped with modern banking technology including:

• Core banking systems
• Real-time transaction processing
• Secure communication networks
• Backup power systems
• Modern computer terminals
• Digital document management

The Bank of India Kenya network continues to serve the banking needs of individuals, businesses, and corporate clients across the country, maintaining its position as a trusted financial institution since its establishment in 1953.