Access Bank Kenya Locations and Contacts in Nairobi

List of Access Bank Kenya Locations and Contacts in Nairobi

Access Bank Kenya, formerly known as Transnational Bank, is a prominent commercial bank in Kenya, operating as a subsidiary of the Access Bank Group, a leading Nigerian financial services conglomerate. Since its acquisition in February 2020, Access Bank Kenya has expanded its footprint across the country, offering a wide range of financial services, including personal and business banking, loans, digital banking, and investment products. With a focus on financial inclusion, the bank serves individuals, small and medium-sized enterprises (SMEs), and corporate clients, particularly in urban and rural areas. As of 2024, Access Bank Kenya operates 28 branches nationwide, with six strategically located branches in Nairobi County to ensure accessibility for its diverse customer base.

This article provides a comprehensive list of Access Bank Kenya’s branch locations and contact details in Nairobi, along with insights into the bank’s services and commitment to customer satisfaction.

Access Bank Kenya Branches in Nairobi

Below is a detailed list of Access Bank Kenya branches in Nairobi County, including their physical addresses, contact information, and key features.

1. Access Bank Head Office

  • Location: The Address, 11th Floor, Off Muthangari Drive, Westlands, Nairobi
  • Postal Address: P.O. Box 34353-00100, Nairobi
  • Contacts:
  • Key Features:
    • The head office serves as the central hub for Access Bank Kenya’s operations, offering a full range of banking services, including corporate banking, treasury services, and digital banking solutions.
    • Conveniently located in the upscale Westlands area, it caters to businesses and high-net-worth individuals.
    • Open Monday to Friday from 8:30 AM to 4:00 PM and Saturday from 8:30 AM to 12:00 PM.

2. Kenyatta Avenue Branch

  • Location: Pan Africa House, Kenyatta Avenue, Nairobi
  • Postal Address: P.O. Box 34353-00100, Nairobi
  • Contacts:
    • Phone: (+254) 20-341229, (+254) 20-341230, (+254) 20-341231
  • Key Features:
    • Situated in Nairobi’s central business district, this branch is ideal for customers seeking convenient access to banking services in the city center.
    • Offers personal and business accounts, loans, and mobile banking services via the Access Bank mobile app.
    • Operating hours: Monday to Friday, 8:30 AM to 4:00 PM; Saturday, 8:30 AM to 12:00 PM.

3. Westlands Branch

  • Location: Westlands, Nairobi (specific building details not publicly listed; located near the head office)
  • Postal Address: P.O. Box 34353-00100, Nairobi
  • Contacts:
    • Phone: (+254) 20-2224235
  • Key Features:
    • Located in the vibrant Westlands area, this branch serves both retail and corporate clients.
    • Provides specialized services such as SME loans and investment advisory.
    • Open during standard banking hours: Monday to Friday, 8:30 AM to 4:00 PM; Saturday, 8:30 AM to 12:00 PM.

4. Ngong Road Branch

  • Location: Ngong Road, Nairobi
  • Postal Address: P.O. Box 34353-00100, Nairobi
  • Contacts:
    • Phone: (+254) 20-2224235
  • Key Features:
    • Positioned along Ngong Road, this branch serves residential and commercial areas, offering easy access for local residents and businesses.
    • Supports digital banking services, including the Access Bank mobile app and internet banking.
    • Operating hours: Monday to Friday, 8:30 AM to 4:00 PM; Saturday, 8:30 AM to 12:00 PM.

5. Koinange Street Branch

  • Location: Koinange Street, Nairobi
  • Postal Address: P.O. Box 34353-00100, Nairobi
  • Contacts:
    • Phone: (+254) 20-2224235
  • Key Features:
    • Located in the heart of Nairobi’s central business district, this branch is ideal for professionals and businesses operating downtown.
    • Offers a range of financial products, including savings accounts, current accounts, and business loans.
    • Open Monday to Friday, 8:30 AM to 4:00 PM; Saturday, 8:30 AM to 12:00 PM.

6. Thika Road Branch

  • Location: Thika Road, Nairobi
  • Postal Address: P.O. Box 34353-00100, Nairobi
  • Contacts:
    • Phone: (+254) 20-2224235
  • Key Features:
    • Strategically located along Thika Road, this branch serves customers in the northern and eastern parts of Nairobi.
    • Provides tailored services for SMEs and retail clients, including mobile banking and loan facilities.
    • Operating hours: Monday to Friday, 8:30 AM to 4:00 PM; Saturday, 8:30 AM to 12:00 PM.

Services Offered by Access Bank Kenya

Access Bank Kenya provides a comprehensive suite of financial products and services designed to meet the diverse needs of its customers. Key offerings include:

  • Personal Banking:
    • Savings accounts, current accounts, and fixed deposit accounts tailored for individuals.
    • The Child’s First Savings Account for young savers and retirement planning options.
    • Access to digital banking platforms, including the Access Bank mobile app and internet banking, for seamless account management.
  • Business Banking:
    • Business accounts for SMEs, companies, and organizations.
    • Loan facilities to support business growth, including the Jenga Biashara Loan for small businesses.
    • Trade finance and treasury services for corporate clients.
  • Digital Banking:
    • Mobile banking through the Access Bank mobile app, enabling bill payments, fund transfers, and account monitoring.
    • Internet banking for secure and convenient access to banking services.
    • ATM services co-located with branches for cash withdrawals and other transactions.
  • Specialized Services:
    • Western Union money transfer services for international remittances.
    • TNB Forex Bureau at Moi International Airport for foreign exchange services (though located in Mombasa, accessible to Nairobi customers via referrals).
    • Investment products and advisory services for wealth creation.

Access Bank Kenya’s Commitment to Financial Inclusion

Since its rebranding from Transnational Bank to Access Bank Kenya in 2020, the bank has prioritized financial inclusion, particularly in underserved areas. Its acquisition by Access Bank Group has strengthened its capacity to offer innovative financial solutions, bridging the gap in banking accessibility for rural and urban customers alike. In Nairobi, the bank’s strategically located branches ensure that residents and businesses across various neighborhoods can access quality banking services.

Access Bank Kenya has also invested heavily in digital transformation, with platforms like the Access Bank mobile app and internet banking, allowing customers to manage their finances remotely. The bank’s ATMs, often co-located with branches, provide additional convenience for cash withdrawals and other transactions.

Contacting Access Bank Kenya

For general inquiries or to connect with any of the Nairobi branches, customers can use the following contact details:

Customers can also visit the official Access Bank Kenya website for more information on branch locations, services, and digital banking options. For international transfers, the bank recommends services like the XE Money Transfer App for competitive rates and ease of use.

Access Bank Kenya’s six branches in Nairobi County—located in Westlands, Kenyatta Avenue, Ngong Road, Koinange Street, Thika Road, and the head office at The Address—provide convenient access to a wide range of banking services for individuals, SMEs, and corporate clients. With a commitment to financial inclusion, innovative digital solutions, and personalized customer service, Access Bank Kenya continues to strengthen its position as a trusted financial institution in Nairobi and beyond. Whether you’re seeking to open a savings account, secure a business loan, or access digital banking, these branches offer reliable and accessible solutions to meet your financial needs.

For the most up-to-date information or specific branch inquiries, contact Access Bank Kenya via the provided phone numbers, email, or visit their official website.

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