Commercial International Bank Kenya Ltd (CIB) Branches in Kenya, Locations & Contacts

Commercial International Bank Kenya Ltd (CIB) Branches in Kenya, Locations & Contacts

1. CIB Kenya Headquarters

2. Upper Hill Branch

3. Industrial Area Branch

4. Eldoret Branch

5. Nyali Branch

6. Mombasa Nkurumah Road Branch

Additional Banking Services Information

Digital Banking Services

CIB Kenya provides comprehensive digital banking services to enhance convenience and efficiency for their clients. Customers can access various banking services through online platforms and mobile applications.

Customer Service Contacts

All branches maintain consistent customer service standards with dedicated phone lines and email addresses for specific branch inquiries. The main customer service line 0709 063 000 provides general assistance and can redirect customers to appropriate departments or branches.

ATM Services

Each branch location provides 24-hour ATM services for cash withdrawals, balance inquiries, and other basic banking transactions. ATMs accept both Visa and Mastercard networks.

Banking Hours Consistency

All CIB Kenya branches maintain standardized operating hours across the network, ensuring consistency for customers who may need to visit different locations. The uniform schedule helps customers plan their banking activities regardless of which branch they choose to visit.

Corporate Banking Services

CIB Kenya targets high-net-worth individuals and the corporate market segment, offering specialized services at all branch locations. Corporate clients can access dedicated relationship managers and specialized products at any branch.

Branch Network Coverage

The bank operates with a network of six branches across Kenya, strategically positioned to serve major business and residential areas. The branches are located in key economic centers including Nairobi’s business districts, the coastal region through Mombasa and Nyali branches, and the western region through the Eldoret branch.

Security and Safety Measures

All branches implement comprehensive security measures including CCTV monitoring, security personnel, and secure transaction areas. Customer safety and confidentiality are prioritized at each location.

Accessibility Features

Branch locations are selected for easy accessibility, with most situated in prominent business buildings and shopping centers. Parking facilities and public transportation access are considered in branch placement decisions.

Professional Services

Each branch is staffed with qualified banking professionals capable of handling various financial services including account opening, loan applications, foreign exchange services, and investment advisory services.

Technology Integration

Modern banking technology is implemented across all branches, ensuring efficient service delivery and reduced waiting times. Digital queuing systems and electronic banking platforms are available at all locations.

Compliance and Regulation

CIB Kenya is categorized by CBK as a small bank with a market share of 0.28 percent, operating under strict Central Bank of Kenya regulations. All branches maintain compliance with banking laws and regulations.

Customer Relationship Management

Each branch maintains customer relationship management systems to ensure personalized service delivery and to track customer preferences and banking history across the network.

Business Banking Focus

The branch network is designed to serve the bank’s focus on business banking, with each location equipped to handle commercial banking needs, trade finance, and corporate advisory services.

Strategic Locations

Branch locations are strategically selected to serve key economic zones, with presence in Nairobi’s major business districts, the port city of Mombasa for trade-related services, and Eldoret serving the agricultural and industrial sectors in the western region.