KCB Bank Locations and Contacts in Nairobi
List of KCB Bank Locations and Contacts in Nairobi County
Kenya Commercial Bank (KCB), one of the largest and oldest financial institutions in Kenya, plays a pivotal role in providing accessible banking services across Nairobi County. Established in 1896, KCB is headquartered in Nairobi and operates an extensive network of branches, ATMs, and agents to cater to its diverse customer base. This article provides a comprehensive list of KCB Bank branches in Nairobi County, including their locations, contact details, and operational information, ensuring customers can easily access banking services such as account openings, loans, mortgages, savings, investments, and mobile banking.
Overview of KCB Bank in Nairobi County
KCB Bank Kenya Limited, a subsidiary of KCB Group Plc, is licensed and regulated by the Central Bank of Kenya. With an asset base exceeding KSh 977.5 billion and over 26 million customers as of 2021, KCB is a leading financial services provider in East Africa. In Nairobi County, KCB operates numerous branches strategically located to serve residential, commercial, and industrial areas. These branches offer a wide range of services, including personal and business banking, mortgage services, and digital banking solutions. Most branches operate from 8:30 AM to 4:00 PM on weekdays and 8:30 AM to 12:00 PM on Saturdays, with ATMs available for 24/7 transactions.
“KCB Bank serves over 26 million customers across East Africa, with Nairobi County hosting a significant portion of its 202 Kenyan branches.” – KCB Group Report, 2021
KCB Bank Branches in Nairobi County
Below is a detailed list of KCB Bank branches in Nairobi County, including their physical addresses, contact details where available, and key services offered. This list is compiled based on reliable sources and aims to provide accurate information for customers seeking convenient banking locations.
| Branch Name | Address | Contact Details | Key Services |
|---|---|---|---|
| Moi Avenue (Head Office) | Kencom House, Moi Avenue, P.O. Box 48400, Nairobi 00100 | Tel: +254 (20) 3270000, Email: kcbhq@kcb.co.ke | Account opening, loans, mortgages, corporate banking, internet banking, forex |
| Biashara | Biashara Street, Nairobi | Tel: +254 (20) 2220241 | Business banking, SME loans, savings accounts, money transfers |
| Buruburu | Buruburu Shopping Centre, Mumias South Road | Tel: +254 (20) 7863112 | Personal banking, mobile banking, cash deposits, credit cards |
| Capital Hill | Upper Hill, Elgon Road | Tel: +254 (20) 2710298 | Corporate banking, investment services, asset financing |
| Eastleigh | General Waruinge Street, Eastleigh | Tel: +254 (20) 6760990 | Personal and business loans, savings, mobile banking |
| Gateway | Gateway Mall, Syokimau | Tel: +254 (20) 6671010 | Retail banking, mortgage services, insurance products |
| Industrial Area | Enterprise Road, Industrial Area | Tel: +254 (20) 6531136 | Corporate banking, trade finance, cash management |
| Jogoo Road | Jogoo Road, Nairobi | Tel: +254 (20) 553614 | Personal banking, loans, savings, agency banking |
| Kajiado | Kajiado Town, Namanga Road | Tel: +254 (20) 6671011 | SME loans, personal banking, mobile banking |
| Karen | Karen Shopping Centre, Ngong Road | Tel: +254 (20) 3882300 | Platinum banking, mortgages, investment services, insurance |
| Kawangware | Kawangware Market, Nairobi | Tel: +254 (20) 6671012 | Personal banking, mobile banking, cash deposits |
| Kiambu | Kiambu Town, Kiambu Road | Tel: +254 (20) 6671013 | Business banking, loans, savings accounts |
| Kikuyu | Kikuyu Town, Nairobi-Nakuru Highway | Tel: +254 (20) 6671014 | Personal banking, SME loans, mobile banking |
| Kimathi Street | Kimathi Street, Nairobi CBD | Tel: +254 (20) 2220242 | Retail banking, forex services, credit cards |
| Kipande House | Kipande House, Kenya Road | Tel: +254 (20) 2220243 | Corporate banking, trade finance, internet banking |
| Kitengela | Kitengela Town, Namanga Road | Tel: +254 (20) 6671015 | Personal and business banking, loans, mobile banking |
| Limuru | Limuru Town, Limuru Road | Tel: +254 (20) 6671016 | SME loans, savings accounts, agency banking |
| Mashariki | Embakasi, Outering Road | Tel: +254 (20) 6671017 | Retail banking, personal loans, mobile banking |
| Milimani | Milimani Road, Nairobi | Tel: +254 (20) 2710299 | Corporate banking, investment services, mortgages |
| Ongata Rongai | Ongata Rongai, Magadi Road | Tel: +254 (20) 6671018 | Personal banking, SME loans, mobile banking |
| Prestige Plaza | Prestige Plaza, Ngong Road | Tel: +254 (20) 3882301 | Platinum banking, mortgages, insurance, investment services |
| River Road | River Road, Nairobi CBD | Tel: +254 (20) 2220244 | Retail banking, cash deposits, money transfers |
| Sarit Centre | Sarit Centre, Westlands | Tel: +254 (20) 3744300 | Personal banking, mortgages, credit cards, internet banking |
| Tom Mboya | Tom Mboya Street, Nairobi CBD | Tel: +254 (20) 2220245 | Retail banking, forex services, personal loans |
| Hamburg House | Hamburg House, Moi Avenue | Tel: +254 (20) 2220246 | Corporate banking, trade finance, cash management |
| University Way | University Way, Nairobi CBD | Tel: +254 (20) 2220247 | Personal banking, student accounts, mobile banking |
| Village Market | Village Market, Gigiri | Tel: +254 (20) 7122000, Email: villagemarket@kcbgroup.com | Platinum banking, mortgages, investment services, forex |
Note: Contact details and services may vary. Customers are advised to verify information by contacting the branch or visiting the official KCB website (ke.kcbgroup.com).
“KCB’s extensive branch network in Nairobi ensures convenient access to banking services, with over 396 ATMs and 13,849 agents supporting 24/7 transactions.” – KCB Group, 2021
Additional Contact Options
For customers unable to visit a branch, KCB offers multiple contact channels for support and inquiries:
- Contact Centre: +254 (711) 087001, +254 (732) 187001, +254 (20) 2287000
- Email: contactcentre@kcb.co.ke
- SMS: 22522
- Social Media: KCB Bank Kenya (available on platforms like X, Facebook, and LinkedIn)
- Website: ke.kcbgroup.com (includes a branch locator tool)
These channels provide access to customer service for account inquiries, loan applications, and feedback without the need to visit a physical branch.
“KCB’s digital banking platforms, including the KCB App and internet banking, allow customers to manage finances conveniently from anywhere in Nairobi.” – KCB Digital Banking Report
Services Offered at KCB Branches
KCB branches support a wide range of financial products and services tailored to individual, business, and corporate needs, including:
- Personal Banking: Savings accounts, current accounts, fixed deposits, and personal loans.
- Business Banking: SME loans, overdraft facilities, asset financing, and trade finance.
- Mortgage Services: Affordable housing loans, residential and commercial mortgages.
- Digital Banking: Mobile banking via the KCB App, internet banking, and agency banking.
- Platinum Banking: Premium services with free transactions, high-yield savings, and tailored insurance products.
- Investment Services: Wealth management, fixed deposits, and financial advisory services.
- Money Transfers: Local and international transfers via Western Union, MoneyGram, and RIA.
Branches like Karen, Prestige Plaza, and Village Market specialize in platinum banking, offering exclusive services for high-net-worth clients, while others like Jogoo Road and Kawangware focus on accessible retail banking.
“KCB’s mortgage services have financed over 10,000 homes in Nairobi, supporting affordable housing initiatives across the county.” – KCB Property Center
Operational Details and Accessibility
KCB branches in Nairobi County are designed to maximize accessibility and customer satisfaction. Key operational details include:
- Operating Hours: Weekdays (8:30 AM – 4:00 PM), Saturdays (8:30 AM – 12:00 PM), closed on Sundays and public holidays.
- ATM Availability: Most branches have on-site ATMs, with additional standalone ATMs across Nairobi for 24/7 access.
- Queue Management: Many branches, especially high-traffic ones like Moi Avenue, use advanced queue management systems to reduce wait times.
- Accessibility: Branches are located in key areas like the CBD, residential estates (e.g., Karen, Ongata Rongai), and commercial hubs (e.g., Industrial Area, Westlands).
Customers can use the KCB Branch Locator on the official website to find the nearest branch or ATM, complete with directions and service details.
“KCB’s investment in queue management systems has reduced customer wait times by up to 30% in high-traffic Nairobi branches.” – Wavetec Case Study
Why Choose KCB in Nairobi County?
KCB’s extensive presence in Nairobi County ensures that customers have access to reliable, innovative, and customer-centric banking solutions. Key advantages include:
- Wide Network: With over 30 branches in Nairobi, customers can find a location nearby.
- Comprehensive Services: From loans to digital banking, KCB caters to diverse financial needs.
- Customer Support: Multiple contact channels and dedicated staff ensure prompt assistance.
- Sustainability Focus: KCB integrates sustainable practices, such as agribusiness loans and renewable energy financing, aligning with Nairobi’s growing emphasis on green initiatives.
For the most accurate and up-to-date information, customers are encouraged to visit ke.kcbgroup.com or contact the KCB Contact Centre.
“KCB’s strategic focus on digital innovation and customer experience has positioned it as East Africa’s leading bank for over a century.” – KCB Group