A cracked screen or a phone that won't charge doesn't have to mean buying a new device. Kampala has a wide network of repair shops, ranging from official brand service centres to independent technicians working out of the city's busiest commercial buildings. Most are clustered around Kampala Road, Namirembe Road, and the New Taxi Park area, making it easy to compare a few options in the same afternoon if a device needs urgent attention. Below are 12 mobile phone repair shops worth knowing about, along with contact details and locations where available.
1. Carlcare Uganda
Carlcare is the official repair service centre for Tecno, Infinix, and Itel devices in Uganda. Their Kampala branch is located at Kampala Boulevard, Level 2, Kampala Road, opposite the main post office. As the manufacturer-authorised service point for these brands, they handle everything from screen replacements to motherboard-level repairs using genuine parts.
2. Zabbucare ICT Solutions & Phone Repairs
Zabbucare offers repair services for a wide range of brands, including iPhone, Tecno, Huawei, Lenovo, Itel, and Google Pixel devices. Their shop is based at Wilson One Plaza, Level 3, Shop WE19, behind New Pioneer Mall, just minutes from Garden City and Acacia Mall. Services include screen replacement, battery repair, and hardware and motherboard-level fixes.
3. Apple Lab Uganda
Apple Lab Uganda specializes exclusively in iPhone repairs, covering everything from iPhone 6 through to the newest models. Their shop is based at Mabirizi Complex, Kampala Road, Basement Floor B16. Contact: +256 200 904 194. Services include screen replacement, battery replacement, camera repair, and charging port fixes, all using genuine Apple parts with a warranty on completed work.
4. Orig.Ug (Original Authentic Smartphones)
Orig.Ug offers certified Apple device repairs performed by trained technicians using genuine parts. Their shop is located at Mabirizi Complex, Shop #B19, Basement Floor, Kampala. They cover iPhone and iPad repairs, with an emphasis on restoring devices to full original functionality rather than using generic replacement parts.
5. Fix It Uganda
Fix It Uganda, also known as Fixitug, is located on Kampala Road, opposite Shell Capital, next to Mabirizi Complex. Contacts: +256 757 999 480 / +256 756 546 068. They specialize in screen and battery replacements for popular brands like Tecno and Infinix, and offer a pick-up and delivery option for customers who can't visit the shop directly.
6. S-Tech Phone Repair Service
S-Tech Phone Repair Service is based along Kampala Road. Contact: +256 703 154 128. The shop handles general phone repair work, including common issues like charging faults and screen damage, for a range of budget and mid-range phone brands.
7. Kampala All Phone Repair and Spare Parts
Located on Namirembe Road, at the New Park Building near the New Taxi Park. Contact: +256 755 981 010. This shop specializes in screen and touchscreen replacements, alongside general repair services, and also stocks phone spare parts for walk-in customers doing their own fixes.
8. iCare Phone World Ltd
iCare Phone World Ltd is a Kampala-based phone repair shop offering general repair services for a variety of smartphone brands. It's a practical option for customers looking for straightforward, no-frills repair work in the city centre.
9. PhoneTech
PhoneTech is another Kampala repair shop offering phone repair services alongside broader gadget support. It's suited to customers who want a single shop capable of handling more than just phones.
10. Simba Telecom
Simba Telecom is one of the largest mobile phone retailers in East Africa, with branches on Market Street, Kampala Road, and at Garden City Shopping Mall. Alongside phone sales, they operate a service centre with genuine spare parts and experienced technicians, covering brands including Nokia, Samsung, Tecno, Sony, LG, and Huawei.
11. Fixlab Uganda Ltd
Fixlab Uganda Ltd has been operating in Kampala for several years, specializing in screen replacements for iPhones, iPads, MacBooks, and iMacs. Beyond repairs, they also sell accessories and offer software-related repair services for customers dealing with performance or update issues rather than physical damage.
12. All Phone Repairs, Spare Parts and Accessories Uganda
Based on Namirembe Road, Kampala. Contact: +256 755 981 010. This shop repairs all kinds of phones, with a focus on fast screen and touch replacements, often completed within thirty minutes. They also handle software issues like flashing and upgrading, and sell phone accessories and batteries.
What to Consider Before Choosing a Repair Shop
With so many options across Kampala, a few factors are worth weighing before handing over a device. Brand-specific service centres, such as Carlcare for Tecno and Infinix devices or Apple-focused shops for iPhones, tend to offer more consistent quality since they specialize in a narrower range of repairs. Independent shops around Kampala Road, Namirembe Road, and the New Taxi Park area are often faster and more affordable, particularly for common issues like screen or battery replacement, but it's worth asking whether they use genuine or compatible parts before committing to a repair.
For anything involving water damage, motherboard faults, or software issues, it's worth choosing a shop with clearly stated experience in that specific type of repair, since these jobs require more specialized diagnostic skills than a simple screen swap. Many shops in Kampala also offer pick-up and delivery services, which is a convenient option for anyone unable to visit the shop in person. It's also worth asking about warranty terms upfront, since a shop that stands behind its work for even a few weeks after the repair gives some protection if the same fault reappears shortly afterward.
Whichever shop you choose from this list, Kampala's repair scene offers enough variety in pricing, specialization, and location that most phone owners can find a reliable technician close to where they live or work.