Telkom Kenya focuses on affordable, accessible internet solutions serving diverse customer segments. The provider offers competitive packages emphasizing value and reliability. Telkom's strategy targets budget-conscious consumers seeking quality without premium pricing. Their home internet packages range from entry-level to mid-tier options accommodating various needs.
Telkom's entry-level package provides 5 Mbps internet at KES 2,000 monthly. This option suits casual users focused on email, browsing, and light streaming. The affordable price removes barriers for customers establishing home connectivity. Basic plans prove popular among budget-limited households and individuals.
Standard packages offer 20 Mbps at approximately KES 3,000-3,500 monthly. This tier supports families and small offices with moderate internet demands. Multiple users and devices achieve reasonable performance simultaneously. Standard packages represent popular middle-ground balancing affordability and capability.
Premium packages provide up to 50 Mbps at KES 8,000 monthly. These packages support heavy usage including streaming, gaming, and simultaneous activities. Families with multiple entertainment devices benefit from premium tier bandwidth. Small businesses conducting video conferencing and data transfers utilize premium packages effectively.
Telkom Home Internet Packages Overview
|
Package |
Speed |
Monthly Cost (KES) |
Installation |
Features |
|---|---|---|---|---|
|
Starter |
5 Mbps |
2,000 |
1,000 |
Unlimited data |
|
Standard |
20 Mbps |
3,500 |
1,000 |
Unlimited data |
|
Premium |
50 Mbps |
8,000 |
2,000 |
Unlimited data |
|
Hotspot |
Variable |
500-3,000 |
None |
Mobile option |
|
Business |
Customized |
From 10,000 |
Quoted |
Dedicated support |
Telkom frequently runs promotional campaigns offering installation discounts and rate reductions. New customer promotions may include free installation or first-month discounts. Loyalty programs reward long-term customers with periodic rate reductions and service upgrades. Seasonal promotions around holidays provide additional savings opportunities.
Installation involves Telkom technicians assessing your location and establishing connections. Professional installation ensures optimal network performance. Most installations complete within 5-7 business days after approval. Installation costs vary by location accessibility with standard rates applied across most areas.
Customer support operates during business hours through phone and physical centers. Online portal access allows customers managing accounts and reporting issues independently. Mobile app availability provides convenient service management. Telkom emphasizes customer satisfaction through accessible support channels.
Contract terms typically span 12 months with renewal flexibility. Early termination involves charges based on remaining contract duration. Month-to-month options available after contract completion. Understanding contract terms prevents unexpected financial obligations upon service changes.
