Sony Service Centre in Nairobi, Location and Contacts
By NairobiOnline.com
The Sony Service Centre in Nairobi is a trusted destination for residents seeking professional repairs and maintenance for Sony electronics, including TVs, smartphones, PlayStations, home theatre systems, and more. As an authorized hub, it provides high-quality services backed by skilled technicians and genuine parts. This article details the location, contact information, and comprehensive services offered by the Sony Service Centre in Nairobi, along with estimated costs to help you plan your repair needs.
Location and Contact Details
The Sony Service Centre in Nairobi is conveniently located at B-21, Kenafric Business Park, LR No. 336/21, Baba Dogo Road, Ruaraka, P.O. Box 10359-00100. This accessible location serves customers across the city and surrounding areas like Thika and Kiambu. For inquiries or to schedule a repair, you can contact the centre at 0703856989, 0723855382, 0780919699, or 0102239176. The Sony Service Centre in Nairobi also offers home or office visits for added convenience, ensuring repairs can be conducted at your preferred location within the city.
Did You Know?
The Sony Service Centre in Nairobi is part of a network authorized by Sony Middle East & Africa FZE, ensuring adherence to global standards for repairs and customer service.
Services Offered at the Sony Service Centre in Nairobi
The Sony Service Centre in Nairobi provides a range of specialized services to address issues with Sony products, from diagnostics to component replacements. Below, we explore each service in detail, accompanied by a table of estimated costs based on common repair needs.
1. Diagnostic and Troubleshooting Services
The Sony Service Centre in Nairobi begins every repair with a thorough diagnostic process to identify the root cause of issues, such as a TV not powering on or a smartphone displaying error codes. Technicians use advanced tools to assess components like circuit boards, screens, and sensors, providing a detailed report and repair estimate. This service ensures accurate repairs and prevents unnecessary costs.
2. Screen Replacement for TVs and Smartphones
Screen damage is a common issue for Sony TVs and smartphones, such as Xperia models or Bravia TVs. The Sony Service Centre in Nairobi offers screen replacement using genuine Sony parts to restore clarity and functionality. Whether it’s a cracked smartphone screen or a TV displaying unclear images, technicians ensure precise installation with warranties on parts.
3. Component Repair and Replacement
From faulty speakers in home theatre systems to malfunctioning PlayStation controllers, the Sony Service Centre in Nairobi repairs or replaces defective components. This includes power supplies, HDMI ports, motherboards, and more. Using authentic parts, the centre ensures compatibility and longevity, addressing both in-warranty and out-of-warranty products.
4. Software and Firmware Updates
Software glitches can cause devices to malfunction, such as a PlayStation freezing or a TV failing to connect to streaming services. The Sony Service Centre in Nairobi provides software and firmware updates to resolve these issues, ensuring devices run the latest systems for optimal performance. This service also includes resetting control modules and troubleshooting connectivity problems.
5. Home Theatre and Audio System Repairs
Sony’s home theatre systems and Hi-Fi audio products are popular in Nairobi households. The Sony Service Centre in Nairobi specializes in repairing issues like distorted sound, connectivity failures, or power problems. Technicians diagnose and fix components like amplifiers, subwoofers, and wiring, restoring immersive audio experiences.
6. Emergency and On-Site Repair Services
For urgent needs, the Sony Service Centre in Nairobi offers emergency and on-site repair services. Technicians can visit your home or office in areas like Westlands, Kilimani, or Lavington to address critical issues, such as a PlayStation not starting or a TV with a blank screen. This service minimizes downtime, especially for businesses or households reliant on these devices.
Pro Tip
For devices outside Nairobi, the Sony Service Centre in Nairobi can arrange repairs through appointed shops or secure courier services like G4S or Securicor. Contact them at 0703856989 for details.
Estimated Costs of Services
The table below outlines the estimated costs for common repair services at the Sony Service Centre in Nairobi. Note that prices may vary based on the device model, extent of damage, and whether the product is under warranty. Always request a quote before proceeding with repairs.
| Service | Estimated Cost (KSh) | Notes |
|---|---|---|
| Diagnostic and Troubleshooting | 1,500 - 3,000 | Includes detailed assessment and repair estimate; may be waived if repaired |
| TV Screen Replacement (32-inch Bravia) | 15,000 - 25,000 | Cost varies by model and screen size; includes genuine Sony parts |
| Smartphone Screen Replacement (Xperia) | 8,000 - 15,000 | Depends on model (e.g., Xperia Z1, XZ); includes warranty on parts |
| Component Repair/Replacement | 5,000 - 20,000 | Covers parts like HDMI ports, power supplies, or PlayStation controllers |
| Software/Firmware Updates | 2,000 - 5,000 | Includes troubleshooting and system resets for TVs, PlayStations, etc. |
| Home Theatre/Audio System Repair | 7,000 - 15,000 | Varies by issue (e.g., amplifier repair, speaker replacement) |
| Emergency/On-Site Repair | 3,000 - 10,000 | Additional fees may apply for travel outside Nairobi; includes diagnostics |
Customer Insight
Many customers praise the Sony Service Centre in Nairobi for its fast turnaround times and high-quality repairs, especially for Sony Bravia TVs and Xperia smartphones.
Why Choose the Sony Service Centre in Nairobi?
Choosing the Sony Service Centre in Nairobi ensures your devices are handled by authorized technicians trained to meet Sony’s global standards. The centre uses genuine parts, offers warranties on repairs, and provides transparent pricing. Its strategic location in Ruaraka and on-site service options make it accessible to a wide range of customers. Additionally, the centre’s partnership with Sight and Sound Ltd, an authorized service provider since 1991, guarantees expertise and reliability for both in-warranty and out-of-warranty repairs.
Tech Tip
Before visiting, contact the Sony Service Centre in Nairobi to confirm stock availability for specific parts, as this can reduce wait times for repairs.
How to Access Services
To book a repair, contact the Sony Service Centre in Nairobi via phone at 0703856989, 0723855382, 0780919699, or 0102239176. You can also visit their physical location at Kenafric Business Park in Ruaraka. For non-Nairobi residents, the centre facilitates repairs through courier services or nearby appointed shops. Check NairobiOnline.com for additional listings of trusted repair providers. For self-fix tips or to verify the centre’s location, visit Sony’s official website or contact their support team.
Fun Fact
The Sony Service Centre in Nairobi also offers pre-sale and after-sale advice, helping customers maximize the lifespan of their Sony products.
The Sony Service Centre in Nairobi is a one-stop solution for maintaining and repairing Sony electronics, offering professional services tailored to diverse needs. With a focus on quality, accessibility, and customer satisfaction, it stands out as a reliable choice for Nairobi residents and beyond. Whether you need a quick diagnostic or a complex repair, their team is equipped to deliver efficient solutions at competitive prices.