The e-Citizen platform in Kenya centralizes over 16,000 government services from more than 100 ministries, counties, departments, and agencies into one unified portal. Launched to streamline access, it covers immigration, business registration, licensing, health, payments, and more, benefiting Nairobi users in sectors like borehole drilling and appliance repair compliance.
This comprehensive list draws from official directories and recent expansions, including 5,000+ health services and 277 new financial ones. Services require a single login at accounts.ecitizen.go.ke, with payments via M-Pesa or card.
Immigration and Civil Registry Services
These handle passports, IDs, and vital records, essential for personal and business travel.
| Service Name | Access URL |
|---|---|
| Passport Application (New/ Renewal) | https://immigration.ecitizen.go.ke |
| ID Card Application/ Replacement | https://civilregistration.ecitizen.go.ke |
| Birth Certificate Application | https://civilregistration.ecitizen.go.ke |
| Death Certificate Registration | https://civilregistration.ecitizen.go.ke |
| Marriage Certificate Booking | https://civilregistration.ecitizen.go.ke |
| Refugee Documentation | https://immigration.ecitizen.go.ke |
| Visa Applications (e-Visa) | https://immigration.ecitizen.go.ke |
| Citizenship Certificate | https://civilregistration.ecitizen.go.ke |
Business Registration and Licensing
Critical for company conversions, sole proprietorships, and permits—links directly to BRS for KRA PIN updates.
| Service Name | Access URL |
|---|---|
| Business Name Registration | https://brs.ecitizen.go.ke |
| Company Incorporation (Ltd) | https://brs.ecitizen.go.ke |
| Partnership Registration | https://brs.ecitizen.go.ke |
| Cooperative Society Registration | https://brs.ecitizen.go.ke |
| County Single Business Permit | https://nairobi.go.ke (via e-Citizen) |
| Company Annual Returns Filing | https://brs.ecitizen.go.ke |
| Director Changes (CR12 Update) | https://brs.ecitizen.go.ke |
| Business Name Conversion to Company | https://brs.ecitizen.go.ke |
Transport and NTSA Services
Vehicle and driver-related applications for logistics in cleaning or drilling services.
| Service Name | Access URL |
|---|---|
| Driving License Application | https://ntsa.ecitizen.go.ke |
| Logbook Issuance/ Transfer | https://ntsa.ecitizen.go.ke |
| Vehicle Inspection Booking | https://ntsa.ecitizen.go.ke |
| PSV License (Matatu) | https://ntsa.ecitizen.go.ke |
| Driver's Test Booking | https://ntsa.ecitizen.go.ke |
Health and Social Services
Includes NHIF, records, and certificates for employee compliance.
| Service Name | Access URL |
|---|---|
| National Health Records Access | https://health.ecitizen.go.ke |
| NHIF Registration/ Renewal | https://nhif.ecitizen.go.ke |
| Good Conduct Certificate | https://dci.ecitizen.go.ke |
| NSSF Contribution Portal | https://nssf.ecitizen.go.ke |
| HELB Loan Application | https://helb.ecitizen.go.ke |
| Electronic Claims Management | https://health.ecitizen.go.ke |
Education and Professional Licensing
For certifications and clearances.
| Service Name | Access URL |
|---|---|
| TSC Number Registration | https://tsc.ecitizen.go.ke |
| University Clearing | https://kuccps.ecitizen.go.ke |
| KEBS Standardization Mark | https://kebs.ecitizen.go.ke |
| NEMA Environmental License | https://nema.ecitizen.go.ke |
| Firearms Certificate | https://firearms.ecitizen.go.ke |
Land, Housing, and Revenue Services
Payments for rates, titles, and utilities.
| Service Name | Access URL |
|---|---|
| Land Title Search | https://ardhi.ecitizen.go.ke |
| Rent Tribunal Application | https://housing.ecitizen.go.ke |
| County Land Rates Payment | https://county portals via e-Citizen |
| KRA Indirect Payments | https://itax.kra.go.ke (linked) |
| Utilities Bill Payment | https://treasury.ecitizen.go.ke |
Security and Vetting Services
Background checks for tenders or hires.
| Service Name | Access URL |
|---|---|
| Criminal Vetting Certificate | https://dci.ecitizen.go.ke |
| Police Clearance (EC) | https://dci.ecitizen.go.ke |
| Firearm Ownership License | https://firearms.ecitizen.go.ke |
Additional Categories
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Environment: KEBS, NEMA licenses.
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Agriculture: Fertilizer subsidies, vet services.
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Energy: Power connections via Kenya Power.
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Judiciary: Case filing status.
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County-Specific: Nairobi parking, waste collection permits.
How to Access Services
Create an account at https://accounts.ecitizen.go.ke using ID/Passport. Search services, apply, pay (Sh50 fee), track via ARN, and download approvals. Mobile app available for Android/iOS. Integration with KRA iTax supports PIN amendments post-BRS company setup.
Benefits for Businesses
Nairobi firms in appliance repair or cleaning save time on permits, avoiding queues at Nyayo House. Over 13M users process Sh1B daily, boosting efficiency for local services.
Expansion hit 16,000+ services by 2026, with AI chat support. For borehole firms, water permits integrate seamlessly.
This list covers major categories; full directory at eCitizen dashboard post-login. Always verify latest via portal as services evolve
