Maisha Microfinance Bank Limited Branches locations and contacts
Maisha Microfinance Bank Limited Branches serve as crucial financial access points across Kenya, providing essential banking and microfinance services to individuals and small businesses. As the 13th licensed microfinance bank by the Central Bank of Kenya, this institution has established a strategic network to serve its growing customer base.
About Maisha Microfinance Bank Limited
Maisha Microfinance Bank is the 13th bank to be licensed by Central Bank of Kenya (CBK) as deposit taking entity (Microfinance bank) to offer banking service. The bank has demonstrated remarkable growth since its establishment, registering 96 percent annual growth rate in terms of assets base from Kes.170million in 2016 to Sh1.67 billion in 2020.
"Prosper With Us" - Maisha Microfinance Bank's commitment to transforming enterprises and lives across Kenya
Head Office and Main Contact Information
Maisha Microfinance Bank Limited Branches network is coordinated from their head office, which serves as the central hub for all banking operations and customer service inquiries.
Primary Contact Details
| Contact Type | Information |
|---|---|
| info@maishabank.com | |
| Telephone (Business Hours) | 020 222 0648 (Mon-Fri) |
| Mobile | 0736 028 982 |
| 24/7 Call Centre | 0709 567 000 |
| Website | maishabank.com |
| Social Media | @maishamicrofinancebank (Instagram) |
| Maisha Microfinance Bank |
Branch Network Overview
The Maisha Microfinance Bank Limited Branches are strategically located to serve both urban and rural communities across Kenya. Each branch is designed to provide comprehensive microfinance and banking services tailored to meet the unique needs of local customers.
Services Available at All Branches
| Service Category | Available Services |
|---|---|
| Deposit Services | Savings accounts, current accounts, fixed deposits |
| Credit Services | Personal loans, business loans, microfinance loans |
| Insurance | Various insurance products and services |
| Digital Banking | Mobile banking, online banking platforms |
| Money Transfer | Local and international money transfer services |
"Licensed and regulated by Central Bank Of Kenya, Maisha exists to positively transform enterprises and communities"
Branch Locations and Contact Directory
Regional Branch Distribution
The Maisha Microfinance Bank Limited Branches are distributed across key regions to ensure accessibility for all customers. Below is the comprehensive directory of branch locations:
| Region | Branch Name | Physical Address | Contact Number | Services Available |
|---|---|---|---|---|
| Central Kenya | Head Office Branch | Central Business District | 020 222 0648 | Full service branch |
| Nairobi County | Main Branch | Nairobi CBD | 0736 028 982 | All banking services |
Note: For the most current branch locations and operating hours, customers are advised to contact the 24/7 call centre at 0709 567 000
Digital Banking and Remote Access
Maisha Microfinance Bank Limited Branches complement their physical presence with robust digital banking solutions, ensuring customers can access services beyond traditional branch hours.
Digital Service Channels
| Channel | Access Method | Availability | Key Features |
|---|---|---|---|
| Mobile Banking | Mobile app download | 24/7 | Account management, transfers |
| Online Banking | Website portal | 24/7 | Full banking services |
| USSD Banking | Short code dialing | 24/7 | Quick transactions |
| Agent Banking | Authorized agents | Extended hours | Basic banking services |
"With a 96% growth rate in assets, Maisha Microfinance Bank continues expanding its service delivery channels"
Customer Support and Service Hours
The Maisha Microfinance Bank Limited Branches operate with customer-centric service hours designed to accommodate various customer schedules and needs.
Operating Schedule
| Service Type | Days | Hours | Contact Method |
|---|---|---|---|
| Branch Services | Monday - Friday | 9:00 AM - 4:00 PM | Walk-in or appointment |
| Call Centre | Daily | 24/7 | 0709 567 000 |
| Digital Banking | Daily | 24/7 | Online/Mobile app |
| Customer Care | Monday - Friday | 8:00 AM - 5:00 PM | 020 222 0648 |
Membership and Regulatory Compliance
Maisha Microfinance Bank has joined the Kenya Bankers Association (KBA) membership, increasing the banking industry umbrella body's membership to 39 commercial banks and 8 microfinance banks. This membership demonstrates the bank's commitment to industry best practices and regulatory compliance.
Regulatory Framework
| Regulatory Aspect | Details |
|---|---|
| Primary Regulator | Central Bank of Kenya (CBK) |
| License Type | Deposit-taking Microfinance Bank |
| Industry Association | Kenya Bankers Association (KBA) member |
| Data Protection | Registered with Office of Data Protection Commissioner |
"KBA membership represents institutions with a total asset base of more than KES 6 Trillion, showcasing the strength of Kenya's banking sector"
Business Growth and Expansion Plans
The Maisha Microfinance Bank Limited Branches network continues to expand as part of the bank's strategic growth plan. The institution has shown consistent growth in both assets and customer base since its inception.
Growth Trajectory
| Year | Asset Base | Growth Rate | Key Milestones |
|---|---|---|---|
| 2016 | KES 170 million | Baseline | Initial operations |
| 2020 | KES 1.67 billion | 96% annual growth | Significant expansion |
| 2023 | Continued growth | Steady expansion | KBA membership |
| 2024 | Enhanced services | Service diversification | Digital transformation |
Specialized Services and Programs
Maisha Microfinance Bank Limited Branches offer specialized programs designed to serve specific customer segments and economic sectors.
Target Market Services
| Customer Segment | Specialized Services | Branch Availability |
|---|---|---|
| Small Businesses | Business loans, cash management | All branches |
| Individual Customers | Personal banking, savings products | All branches |
| Rural Communities | Agricultural loans, mobile banking | Selected branches |
| Women Entrepreneurs | Women-focused loan products | All branches |
| Youth Customers | Youth accounts, financial literacy | All branches |
"Transforming enterprises and communities through accessible microfinance and banking services"
Contact and Inquiry Process
For detailed information about specific Maisha Microfinance Bank Limited Branches, customers can utilize multiple contact channels to receive personalized assistance and up-to-date information.
Inquiry Guidelines
- General Inquiries: Contact the 24/7 call centre at 0709 567 000
- Business Hours Support: Call 020 222 0648 during weekdays
- Email Communication: Send detailed queries to info@maishabank.com
- Emergency Services: Use the mobile contact 0736 028 982
- Social Media: Follow @maishamicrofinancebank for updates
The Maisha Microfinance Bank Limited Branches represent a growing network of financial service points committed to supporting Kenya's economic development through accessible banking and microfinance solutions. With strong regulatory backing and continued expansion, these branches serve as vital economic enablers in their respective communities.
Article by Nairobi Online - Your trusted source for comprehensive banking and financial services information in Kenya