To reset an eCitizen password if you have forgotten it, you use the “Forgot Password” flow on the official eCitizen portal, verify your identity using your registered email or phone / ID number, and then set a new password through an OTP‑linked link or code. The process is entirely online and usually takes a few minutes if you still have access to the old contact details.
Step‑by‑step password reset process
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Go to the eCitizen login page
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Open your browser and visit the official eCitizen site at
https://accounts.ecitizen.go.ke/enorwww.ecitizen.go.ke. -
Click Sign in (or Login) on the top‑right corner.
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Click “Forgot Password”
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On the login screen, under the password field, click the Forgot Password link.
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This takes you to the password‑reset portal where you can recover your account.
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Select account type and identifier
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Choose your account type (e.g., Citizen, Resident, Diplomat, Foreigner), then select whether you want to identify yourself by Email Address or ID Number.
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If you remember your National ID number, entering it is often faster than using the registered email address.
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Enter your details and trigger OTP
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Type your email address or your Kenyan ID number and then click Next (or Reset My Password, depending on the version of the page).
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The system sends an OTP to your registered email or linked phone number, or both, depending on how the portal is configured.
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Verify OTP and set a new password
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Check your email inbox or SMS and enter the six‑digit OTP on the eCitizen page.
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After verification, you’ll be directed to a password‑set screen; enter a new password followed by confirm password, then click Reset or Next.
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Log in with the new password
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Return to the main eCitizen login page and sign in using your username (email or ID) and the new password.
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If you used your ID, you may need to enter your email again depending on the portal version.
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What to do if you cannot access the old email or phone
If you no longer have the phone or email used to register, you cannot fully reset the password yourself and must contact eCitizen support.
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Send an email to support
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Email support@ecitizen.go.ke explaining that you have forgotten your password and cannot access the old email/phone associated with the account.
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Attach a clear copy of your National ID and provide any known details (old email or phone, ID number) so they can verify and assist.
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Call eCitizen for assistance
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You can also call eCitizen on 0780 206 206 to report the issue; they may ask you to send the same ID documents and then guide you through the recovery or password‑reset process.
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Tips to avoid future password issues
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Write down your new password in a secure place (e.g., password manager) and keep your email and phone number updated under Account Management so future resets remain smooth.
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Use a strong, unique combination of letters, numbers, and symbols, but avoid using personal details like your ID or phone number in the password itself.
If you follow these steps, you can quickly reset a forgotten eCitizen password and regain access to your account for services like ID renewals, business registrations, and tax filings in Kenya