Co-operative Bank of Kenya offers a straightforward process for applying for an unsecured personal loan, ideal for salaried individuals or those with regular income in Nairobi. Applications typically take 48 hours for approval once documents are submitted, with loans up to KSh 9 million available at 13-18% interest p.a.

Required Documents

Gather these essentials before starting to avoid delays:

  • Original National ID and a copy.

  • KRA PIN certificate (original and copy).

  • Last 3 months' salary payslips.

  • Employment letter or proof of regular income.

  • Recent bank statements (if self-employed).

  • CRB clearance (bank checks this internally).

No minimum salary is required, but steady income and clean credit boost approval odds.

Step-by-Step Application Process

Step 1: Check Eligibility

Confirm you qualify as an employed person or one with verifiable income. Visit co-opbank.co.ke/personal-banking/borrow or a branch like Westlands to pre-assess via their loan calculator. Dial *667# if you have a salary account for MCo-opCash pre-qualification. Age 21-65, Kenyan resident, and debt burden under 50% of income are standard.

Step 2: Choose Application Channel

  • Branch Visit: Preferred for personalized help—head to nearest outlet (e.g., Upper Hill, Westlands, or CBD).

  • Online: Use the Co-op Bank app or website portal under "Borrow > Personal Loan."

  • Mobile (Salary Account Holders): Dial *667# > E-Loans for faster unsecured advances.

Nairobi branches process same-day for complete applications.

Step 3: Fill the Application Form

Download from the website or get at branch. Provide:

  • Personal details (name, ID, contacts).

  • Employment info (employer, salary, duration).

  • Loan amount (KSh 50K minimum), purpose (e.g., medical, education), and repayment period (up to 132 months).

Be accurate—errors cause rejections. State realistic repayment from salary.

Step 4: Submit Documents and Pay Fee

Hand over documents at branch or upload scans online. Nominal application fee (KSh 1,000-2,000) may apply, waived for salary processors. Bank runs credit check via CRB and verifies income.​

Step 5: Undergo Appraisal and Interview

Credit scoring happens automatically (48 hours max). You may attend a short interview for clarification. Approval notification via SMS/email if successful.

Step 6: Review and Sign Agreement

Receive loan offer letter detailing amount, rate (13-18% reducing balance), tenure, and EMI. Review terms—no prepayment penalties. Sign digitally or in-person.​

Step 7: Receive Funds

Disbursement to your Co-op account within 24 hours post-signature. Activate salary processing for better future rates.​

Common Tips for Success

  • Open a salary account first for priority (dial *667# to start).

  • Maintain 3-6 months' bank relationship.

  • Avoid recent defaults—clear CRB issues via Metropol.

  • Use calculator at co-opbank.co.ke/loan-calculator for EMI estimates.

  • For Nairobi applicants, Westlands branch handles high volumes efficiently.

If rejected, reapply after 3 months with improved credit. Contact 0800 221 221 or visit a branch for queries

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