The Social Health Authority (SHA) represents Kenya's transformative approach to healthcare, replacing the former National Health Insurance Fund (NHIF) under the Social Health Insurance Act of 2023. As a Kenyan resident, understanding where and how to register for SHA is crucial to accessing affordable, quality healthcare services. This guide walks you through the registration process and available options.
Understanding SHA Registration Requirements
Registration with SHA is mandatory for all Kenyan residents, including citizens and lawful residents. Parents or guardians must register their school-going children under their membership, while employers are required to register their employees and remit statutory contributions on their behalf. The primary goal is ensuring healthcare accessibility and affordability for all Kenyans.
To register, you'll need a copy of your national identification document or another approved form of ID. For children without identification, documentation from the State Department responsible for social protection is required. You may also need a passport-size photo and information related to your employment or income status.
Online Registration via SHA Website
The most comprehensive registration method is through the official SHA website at sha.go.ke. Visit the site and click on the "Registration" option, then select "Individual Registration" on the homepage. You'll need to fill out a registration form with accurate personal details including your national ID number, contact information, postal address, and email.
After filling in your details, you'll need to complete a means testing process that helps the SHA system calculate your premiums based on your financial situation. This graduated payment structure differs from NHIF's flat rate, making healthcare more equitable across different income levels. Once you submit your information, verify your account by following instructions sent to your email or phone.
The online method offers convenience and flexibility, allowing you to register anytime and anywhere with internet access. However, it requires some level of digital literacy to navigate the platform correctly.
USSD Registration via *147#
For those without internet access or who prefer a simpler method, SHA offers USSD registration through the code *147#. This service is available on all mobile networks and doesn't require a smartphone or data connection.
Simply dial *147# from your mobile phone and follow the prompts. Select "Option 1" if you're a Kenyan citizen or "Option 2" if you're a foreign resident. You'll be asked to enter your Kenyan ID number and first name for verification. The system will guide you through entering additional required information step by step.
After completing the prompts, you'll receive a confirmation message indicating that your SHA application has been received and is queued for processing. This real-time service makes registration accessible even in remote areas with limited internet connectivity.
Assisted Registration at Physical Centers
If you prefer face-to-face assistance, you can register in person at designated centers across the country. Visit any SHA branch or Huduma Centre near you to access this service. A representative will help you fill out the registration form and guide you through the process.
For assisted registration, bring a copy of your National ID and passport photos. If you're enrolling family members, you'll also need copies of your spouse's ID and your children's birth certificates. The staff will ensure all your documents are properly submitted and verified.
Employer Registration
Employers must create a dedicated employer account through the SHA Employer Portal at sha.go.ke. Navigate to the employer section and provide accurate business details, including your Business Registration Certificate or Act of Parliament documentation. Once verified, employers can register their employees by providing names, ID numbers, and dependant information.
Employers are responsible for managing contributions, calculated at 2.75% of each employee's gross salary. This systematic approach ensures consistent coverage for all employed Kenyans.
Getting Help
If you encounter difficulties during registration, contact SHA via phone at 0800720601, email at info@sha.go.ke, or seek assistance from a Community Health Promoter in your area. The government has established customer service centers specifically to address registration issues and ensure smooth enrollment for all Kenyans.
By registering with SHA, you secure access to comprehensive healthcare coverage for yourself and your family, contributing to Kenya's goal of achieving Universal Health Coverage.
