The Social Health Authority (SHA) is the government body in Kenya responsible for managing public health insurance and related services, having replaced the National Health Insurance Fund (NHIF). Official information on SHA's physical office locations is primarily concentrated in Nairobi, with limited public documentation of widespread branches across other counties as of early 2026.
The following represents a comprehensive list of known SHA office locations based on official sources, the SHA website, and reliable public references:
- SHA Head Office / Main Office
- Location: SHA Building, Community Area, Ragati Road, Upper Hill, Nairobi
- Description: This serves as the primary headquarters and central point for physical assistance, registration support, and general inquiries. It is the most frequently referenced office for walk-in services.
- Contact: Toll-free helpline 0800 720 601 (24/7); Email: info@sha.go.ke
- SHA Office at Kenyatta National Hospital (KNH)
- Location: Within Kenyatta National Hospital premises, Hospital Road, Upper Hill, Nairobi
- Description: This dedicated office supports SHA-related services for patients and visitors at Kenya's largest referral hospital, including registration and claims assistance.
Additional Nairobi-area offices have been mentioned in various reports and business directories (dated around 2025), though confirmation of their current operational status should be verified directly with SHA:
- SHA Westlands Office — Westlands area, Nairobi
- SHA Eastleigh Office — Eastleigh area, Nairobi
- SHA Upper Hill Branch — Referenced separately in sensitization activities (likely overlapping with or near the main Ragati Road headquarters)
SHA maintains a strong digital and call-center presence to reduce the need for physical branches nationwide. Most services—including registration, eligibility checks, and support—are accessible via:
- The official website: https://sha.go.ke/
- USSD self-registration
- Assisted enrollment options
- The 24/7 toll-free line (0800 720 601)
No comprehensive official list of county-level branches (outside Nairobi) appears on the SHA website or Ministry of Health resources at present. Operations in other counties are typically facilitated through partnerships with licensed health facilities, county governments, and accredited providers rather than standalone SHA offices.
For the most accurate and up-to-date information on any additional locations or temporary service points, it is recommended to:
- Visit the official SHA website (sha.go.ke)
- Contact the helpline directly at 0800 720 601
- Email info@sha.go.ke
This ensures confirmation, as organizational structures and service points may evolve.
