Faulu Microfinance Bank Limited Branches, Locations and Contacts
By Nairobi Online
Faulu Microfinance Bank Limited stands as Kenya's premier microfinance institution, serving millions of customers across the country through its extensive network of branches and service points. As a subsidiary of the UAP Old Mutual Group, the bank has established itself as a trusted financial partner for individuals, small businesses, and micro-enterprises throughout Kenya.
About Faulu Microfinance Bank Limited
Faulu Microfinance Bank Limited, commonly referred to as Faulu Kenya, is a microfinance bank based in Kenya. It is regulated by the Central Bank of Kenya. The institution has grown tremendously since its inception, becoming the largest microfinance bank in Kenya, with a market share of 31.2%. The word "Faulu" is derived from Swahili, meaning "succeed," which perfectly encapsulates the bank's mission to help its customers achieve financial success.
Faulu Microfinance Bank, a member of the Old Mutual Group and one of Kenya's fastest growing banks with a network of over 50 outlets and 1000 employees. The bank specializes in providing financial solutions tailored to both retail customers and micro, small, and medium enterprises (MSMEs).
"Our vision is to give Kenyans hope and a future, by listening and empowering them with relevant financial solutions." - Faulu Microfinance Bank Limited Mission Statement
Branch Network Overview
Faulu Microfinance Bank Limited operates over 80 branches across 40 counties in Kenya, making it one of the most accessible microfinance institutions in the country. The bank's strategic positioning ensures that customers from urban centers to rural areas can access quality banking services.
Geographic Distribution
The bank's branch network is strategically distributed across Kenya's major regions, including:
- Nairobi Region: Multiple branches serving the capital and surrounding areas
- Coast Region: Branches in Mombasa, Malindi, and other coastal towns
- Western Region: Coverage in Kisumu, Kakamega, and neighboring counties
- Central Region: Branches in Nyeri, Muranga, and other central counties
- Eastern Region: Service points in Machakos, Kitui, and surrounding areas
- Rift Valley Region: Extensive coverage across the vast Rift Valley region
- Northern Region: Selected branches serving northern counties
"Faulu Microfinance Bank Limited has revolutionized access to financial services in Kenya, bringing banking closer to the people who need it most." - Financial Industry Expert
Head Office Information
The headquarters of Faulu Microfinance Bank Limited is strategically located in Kenya's capital city. The bank's head office is located off Ngong Road, along Ngong Lane in Nairobi. This prime location ensures easy accessibility for corporate clients and stakeholders.
Head Office Contact Details
| Contact Type | Details |
|---|---|
| Physical Address | Ngong Lane, Off Ngong Road, Nairobi |
| Postal Address | P.O. Box [Contact for specific details] |
| Main Phone Line | +254 711074000 |
| Email Address | info@faulukenya.com |
| Alternative Contacts | +254 020 888999 |
| Website | www.faulukenya.com |
Major Regional Branches
Nairobi Metropolitan Area Branches
Faulu Microfinance Bank Limited maintains a strong presence in Kenya's capital region with multiple branches serving different neighborhoods and business districts.
| Branch Name | Location | Contact Number | Services Offered |
|---|---|---|---|
| Head Office Branch | Ngong Lane, Nairobi | +254 711074000 | Full banking services, Corporate banking |
| CBD Branch | Central Business District | Contact head office | Retail banking, Business loans |
| Eastlands Branch | Eastlands Area | Contact head office | Microfinance, Savings accounts |
| Westlands Branch | Westlands | Contact head office | Business banking, Insurance services |
Coast Region Branches
The coastal region represents a significant market for Faulu Microfinance Bank Limited, with branches serving the tourism and fishing industries.
| Branch Name | Location | Contact Number | Services Offered |
|---|---|---|---|
| Mombasa Branch | Mombasa CBD | Contact head office | Full banking services |
| Malindi Branch | Malindi Town | Contact head office | Tourism sector financing |
| Kilifi Branch | Kilifi County | Contact head office | Agricultural financing |
Western Kenya Branches
The western region benefits from Faulu Microfinance Bank Limited's commitment to agricultural and small business financing.
| Branch Name | Location | Contact Number | Services Offered |
|---|---|---|---|
| Kisumu Branch | Kisumu CBD | Contact head office | Agricultural loans, Business banking |
| Kakamega Branch | Kakamega Town | Contact head office | Microfinance, Group lending |
| Bungoma Branch | Bungoma County | Contact head office | Agricultural financing |
"The strategic placement of Faulu Microfinance Bank Limited branches across Kenya demonstrates the institution's commitment to financial inclusion and economic empowerment." - Banking Sector Analyst
Services Offered Across Branches
Faulu Microfinance Bank Limited provides a comprehensive range of financial services through its branch network, catering to diverse customer needs across different sectors of the economy.
Core Banking Services
| Service Category | Specific Services | Target Market |
|---|---|---|
| Deposit Services | Savings accounts, Current accounts, Fixed deposits | Individual and business customers |
| Loan Products | Personal loans, Business loans, Asset financing | SMEs, Individuals, Groups |
| Digital Banking | Mobile banking, Online banking, USSD services | All customers |
| Insurance Services | Life insurance, General insurance | Individual and business clients |
| Foreign Exchange | Currency exchange, Remittances | International clients |
Specialized Products
Faulu Microfinance Bank Limited has developed specialized products to serve specific market segments:
| Product Type | Description | Availability |
|---|---|---|
| Agricultural Loans | Seasonal farming loans, Equipment financing | All agricultural regions |
| Women Empowerment Loans | Special rates for women entrepreneurs | All branches |
| Youth Development Loans | Loans for young entrepreneurs | Selected branches |
| Group Lending | Community-based lending programs | Rural branches |
Digital Banking and Technology Integration
In line with Kenya's digital banking revolution, Faulu Microfinance Bank Limited has embraced technology to enhance customer experience and extend its reach beyond physical branches.
Digital Platforms
| Platform | Features | Accessibility |
|---|---|---|
| Mobile Banking App | Account management, Fund transfers, Loan applications | iOS and Android |
| USSD Banking | Basic banking operations | All mobile networks |
| Internet Banking | Comprehensive online banking | Web browsers |
| Agent Banking | Cash deposits/withdrawals through agents | Nationwide network |
"Technology has enabled Faulu Microfinance Bank Limited to reach customers in remote areas where traditional banking infrastructure would be challenging to establish." - Fintech Innovation Specialist
Customer Support and Contact Centers
Faulu Microfinance Bank Limited maintains robust customer support systems to ensure clients receive timely assistance and information about services and products.
Customer Support Channels
| Support Channel | Contact Details | Operating Hours | Services Provided |
|---|---|---|---|
| Customer Care Hotline | +254 711074000 | 24/7 | General inquiries, Complaints |
| Email Support | info@faulukenya.com | Business hours | Written queries, Documentation |
| Branch Walk-ins | Various locations | Mon-Fri: 8AM-5PM, Sat: 8AM-1PM | Full service support |
| Social Media | Facebook, Twitter, LinkedIn | Business hours | General information |
Branch Banking Hours and Operations
Understanding the operating hours and procedures of Faulu Microfinance Bank Limited branches is crucial for customers planning their banking activities.
Standard Operating Hours
| Day | Opening Time | Closing Time | Special Notes |
|---|---|---|---|
| Monday | 8:00 AM | 5:00 PM | Full service |
| Tuesday | 8:00 AM | 5:00 PM | Full service |
| Wednesday | 8:00 AM | 5:00 PM | Full service |
| Thursday | 8:00 AM | 5:00 PM | Full service |
| Friday | 8:00 AM | 5:00 PM | Full service |
| Saturday | 8:00 AM | 1:00 PM | Limited services |
| Sunday | Closed | Closed | Emergency services via hotline |
Branch Locator and Accessibility
Faulu Microfinance Bank Limited has invested in ensuring its branches are easily accessible to all customers, including those with special needs.
Accessibility Features
| Feature | Availability | Description |
|---|---|---|
| Wheelchair Access | Most branches | Ramps and wide doorways |
| Parking Facilities | Major branches | Customer parking spaces |
| Public Transport Access | All branches | Near matatu/bus stops |
| ATM Services | Selected branches | 24/7 cash withdrawal |
"Faulu Microfinance Bank Limited's commitment to accessibility ensures that all Kenyans, regardless of their physical circumstances, can access quality financial services." - Disability Rights Advocate
Future Expansion Plans
As one of Kenya's leading microfinance institutions, Faulu Microfinance Bank Limited continues to explore opportunities for expansion and service enhancement to better serve its growing customer base.
Strategic Growth Areas
The bank has identified several areas for future growth and expansion:
- Rural Market Penetration: Increasing presence in underserved rural areas
- Digital Innovation: Enhanced mobile and internet banking platforms
- Product Diversification: New financial products for emerging market segments
- Regional Expansion: Potential expansion into neighboring East African countries
- Partnership Development: Collaborations with fintech companies and other financial institutions
Investment in Technology
Faulu Microfinance Bank Limited recognizes the importance of technology in modern banking and continues to invest in digital infrastructure to improve customer experience and operational efficiency.
Regulatory Compliance and Security
As a licensed microfinance bank, Faulu Microfinance Bank Limited operates under strict regulatory oversight and maintains high standards of security and compliance.
Regulatory Framework
| Regulatory Body | Compliance Area | Requirements Met |
|---|---|---|
| Central Bank of Kenya | Banking operations | Full compliance |
| Kenya Deposit Insurance Corporation | Deposit protection | Customer deposits insured |
| Capital Markets Authority | Investment services | Licensed for investment products |
Security Measures
The bank implements comprehensive security measures across all branches to protect customer information and assets:
- Advanced surveillance systems
- Secure cash handling procedures
- Cybersecurity protocols for digital platforms
- Regular security audits and updates
- Staff training on security procedures
Faulu Microfinance Bank Limited continues to strengthen its position as Kenya's leading microfinance institution through strategic branch expansion, technological innovation, and unwavering commitment to customer service. With its extensive network of branches and comprehensive range of financial services, the bank remains dedicated to empowering Kenyans with the financial tools they need to succeed and build prosperous futures for themselves and their communities.