eCitizen’s main customer‑support phone number is +254 207 903 260 and the general support email is support@ecitizen.go.ke. These details are used for general account issues, login problems, OTP failures, and general service enquiries on the central eCitizen portal.
Main eCitizen support contacts
-
Phone (Nairobi line): +254 207 903 260 (business‑hours line for eCitizen support centre).
-
Email (general support): support@ecitizen.go.ke (for login issues, password resets, OTP not received, contact‑details change requests, etc.).
Additional agency‑specific contacts
Some eCitizen‑linked services (like business registration or immigration) list extra numbers and emails:
-
Business registration / eProcedures:
-
Phone: +254 709 480 000 (eCitizen support centre) and +254 790 724 322 / +254 790 724 504 (Business Registration Unit).
-
Email: support@ecitizen.go.ke (general) and cr@ag.go.ke (Business Registration).
-
When contacting support, include your National ID number, the email/phone linked to your eCitizen account, and a clear description of the issue (e.g., “not receiving OTP”, “cannot change phone number”)