Branch Details
| Category | Details |
|---|---|
| Location/Address | Empress Suites, Ring Road Parklands, Westlands, Nairobi |
| Postal Address | P.O. Box 00100, Nairobi |
| Telephone | +254 20 228 3000 |
| Mobile | +254 709 072 000 |
| Alternative Contact | +254 20 222 2300 |
| Opening Hours | Monday - Friday: 8:30 AM - 4:00 PM<br>Saturday: 8:30 AM - 12:00 PM |
| Closed | Sundays and Public Holidays |
Credit Bank's Westlands branch is strategically positioned at Empress Suites on Ring Road Parklands, placing it in one of Nairobi's most vibrant and accessible business districts. This branch has become a popular destination for businesses and individuals seeking financial services in one of Nairobi's most affluent neighborhoods. The location provides convenient access to the surrounding commercial areas, shopping centers, and residential estates that characterize the Westlands region.
The Westlands branch at Empress Office Suites was opened in 2010, making it one of Credit Bank's strategic expansion locations within Nairobi County. The branch serves a diverse clientele ranging from small and medium enterprises to individual retail customers who prefer the convenience of banking in the Westlands area. The facility is equipped with modern banking infrastructure including automated teller machines, customer service desks, and dedicated business banking sections.
The branch offers a comprehensive suite of banking products and services tailored to meet various customer needs. Corporate clients can access business accounts, trade finance facilities, and treasury services, while retail customers benefit from savings accounts, current accounts, fixed deposit accounts, and personal loans. The branch also provides motor insurance, property insurance, micro-loans, and development loans, making it a one-stop financial service center.
Credit Bank Limited has established itself as a trusted financial institution with a strong focus on supporting small and medium enterprises in Kenya. The Westlands branch embodies this mission by providing accessible banking services to the thriving business community in the area. The bank's commitment to customer service is reflected in its operational hours, which are designed to accommodate working professionals who require banking services during extended business hours.
The physical location of the branch on Ring Road offers excellent connectivity to major roads and transportation networks. Customers can easily access the branch via public transport or private vehicles, with adequate parking facilities available in the vicinity. The Empress Suites building provides a professional and secure environment for conducting banking transactions.
For customers who prefer digital banking options, Credit Bank offers mobile banking and internet banking services that complement the physical branch operations. However, for transactions requiring in-person assistance, document verification, or specialized consultations, the Westlands branch provides dedicated staff ready to assist with various banking needs.
The branch operates with multiple contact channels to ensure customers can reach out for inquiries, complaints, or service requests. The telephone lines are manned during business hours, while the mobile contact provides an alternative communication channel. Customers are encouraged to call ahead for specialized services that may require appointments or specific documentation.
Credit Bank's presence in Westlands reinforces its commitment to serving Kenya's growing economy and supporting the financial aspirations of individuals and businesses in this key commercial hub. The branch continues to adapt to changing customer needs while maintaining the personalized service that has become synonymous with the Credit Bank brand.
